Megha Saxena
Mumbai
Summary
Dynamic professional with extensive experience at Accenture, specializing in knowledge management and content optimization. Proven ability to lead transformation projects that enhance user engagement and streamline processes. Skilled in project management and client relationship management, delivering impactful results through innovative solutions and effective collaboration with stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Lead - Knowledge Management
Accenture
Mumbai
09.2021 - 03.2024
- Spearheaded Knowledge Management transformation projects for Oracle clients through Next Gen KM solutions.
- Executed due diligence to evaluate Knowledge Management landscape and implement new knowledge platform.
- Monitored document usage to assess resolution effectiveness and user access to knowledge resources.
- Engaged stakeholders continuously to identify improvement areas and elevate service levels.
- Streamlined KM processes by coordinating project initiatives with Business/Change teams.
- Promoted relevant assets to targeted populations while addressing knowledge inquiries.
- Conducted periodic gap analyses to ensure knowledge management system effectiveness and productivity.
- Tracked Knowledge Base usage and collaborated with Operations, Quality Assurance, and training teams for compliance reporting.
Business Analyst
Tata Consultancy Services
Mumbai
02.2018 - 02.2019
- Developed and validated tables, listings, reports, and graphs using clinical trial data.
- Ensured adherence to SDTM and ADaM standards in structuring clinical datasets.
- Created, validated, merged, and maintained datasets utilizing SAS/BASE and PROC SQL.
Intern
Cytel Statistical Software & Services Pvt. Ltd.
Mumbai
06.2017 - 01.2018
- Gained extensive knowledge of clinical domain, SDTM, and ADAM standards.
- Completed 10 real-time projects utilizing live clinical trial data.
- Learned SAS Database coding for effective data management.
Team Lead
Premat Solutions Pvt. Ltd.
Mumbai
11.2014 - 05.2017
- Coordinated with Knowledge Account Lead to deliver analytical reports on knowledge management activities.
- Planned and tracked project activities, including scoping, estimation, and change management.
- Delivered weekly project reports outlining overall objectives, project statuses, and resource availability.
- Mobilized site enhancement projects through comprehensive analysis of site metrics.
- Designed KM Newsletter and Postcard templates to improve communication effectiveness.
- Collaborated with development team to refine content for enhanced client online experiences.
- Reviewed content for quality assurance, ensuring compliance with publication standards.
- Maintained healthy knowledge space by analyzing content age, diversity, and usage patterns.
Senior Analyst
Accenture
Mumbai
07.2011 - 09.2014
- Facilitated knowledge capture through SharePoint and KM tools for Accenture Strategy Portal.
- Developed knowledge plans aligned with strategic priorities of practice.
- Collaborated with Consulting manager on global Knowledge Services content.
- Partnered with Development, Communications, and business units to improve content delivery.
- Designed user-friendly communications and graphics for global knowledge access.
- Assessed knowledge capital quality through user feedback and metrics monitoring.
- Managed content updates, including publishing pages, documents, and images.
- Executed quality assurance reviews before content publication to ensure guideline compliance.
Analyst
eClerx Services Ltd.
Mumbai
10.2008 - 12.2010
- Executed globalization projects, translating English content into multiple languages for global outreach.
- Conducted site audits, identifying and correcting errors to enhance user experience on live pages.
- Developed Standard Operating Procedure documents to standardize processes and improve efficiency.
- Assisted managers in preparing weekly deck reports for client review on business performance.
- Optimized site search functionality to improve customer experience during short-term project.
- Performed migration activities to ensure data integrity and continuity.
- Conducted keyword analysis and indexing to support search engine optimization initiatives.
Education
Bachelor of Science - Physics
Mumbai University
01.2006
HSC -
01.2003
SSC -
01.2001
Skills
- Content management systems
- Knowledge management strategies
- Website content optimization
- Project management skills
- Web-based application tools
- Client relationship management
Certification
SAS Base 9.4 Global Certification, 90%
Volunteer Experience
- Animal welfare activist majorly involved in rescue operations and working for prevention of cruelty against animals.
- Currently, managing feeding practices, adoption process of new born stray puppies/kittens and sterilization of stray animals in allocated areas.
- Looked after sanitization and movement in fosters for pets whose parents were quarantined due to Covid-19.
- Curating content for outreach programs.
Personal Information
Date of Birth: 01/30/86
Timeline
Team Lead - Knowledge Management
Accenture
09.2021 - 03.2024
Business Analyst
Tata Consultancy Services
02.2018 - 02.2019
Intern
Cytel Statistical Software & Services Pvt. Ltd.
06.2017 - 01.2018
Team Lead
Premat Solutions Pvt. Ltd.
11.2014 - 05.2017
Senior Analyst
Accenture
07.2011 - 09.2014
Analyst
eClerx Services Ltd.
10.2008 - 12.2010
Bachelor of Science - Physics
Mumbai University