Vignesh Kumar Balasubramaniam
Gurgoan
Summary
Dedicated Trainer enthusiastic about assisting New Trainees to develop top-notch knowledge and skills in Apollo. Motivational and engaging leader with 5+ years of Travel industry experience. Advanced skills in planning, organizing and prioritizing work.
Overview
5
5
years of professional experience
Work History
Apollo GDS Trainer
Dyninno India
Gurgoan
09.2022 - Current
- Created training materials, including manuals and presentations, to facilitate the learning process and ensure comprehensive understanding.
- Conducted comprehensive training sessions for new candidates, imparting expertise in Apollo GDS commands and functionalities.
- Instructed trainees on the creation of flight itineraries using advanced Apollo commands, emphasizing efficiency and accuracy.
- Developed and delivered customized training modules to enhance candidates' ability to make reservations and manage Passenger Name Records (PNRs) effectively.
- Demonstrated expertise in crafting tailored itineraries to meet specific client preferences, providing a personalized and high-quality service.
- Implemented effective assessment methods to measure trainee proficiency and knowledge retention.
- Led and mentored teams of trainees to enhance their proficiency in Apollo GDS.
Travel Agent
International Travel Network
Riga
10.2018 - 09.2022
- Established and nurtured enduring relationships with clients, ensuring the delivery of personalized and exceptional service.
- Functioned as the primary point of contact for client inquiries, providing expert guidance on travel destinations, accommodations, and transportation options.
- Crafted meticulous and personalized travel itineraries based on client preferences, thoughtfully considering budget constraints and special requirements.
- Demonstrated proficiency in utilizing Global Distribution Systems (GDS) such as Apollo, ensuring precise and seamless flight reservations, hotel bookings, and car rentals.
- Consistently exceeded sales targets through strategic promotion of travel packages, adeptly upselling additional services, and cross-selling relevant products.
- Implemented effective sales strategies to optimize revenue and cultivate enduring customer loyalty.
- Swiftly and effectively addressed and resolved customer concerns and issues, prioritizing a positive overall travel experience.
- Collaborated with vendors and partners to resolve any travel-related challenges, upholding a high standard of customer satisfaction.
- Collaborated with team members to share industry knowledge, implement best practices, and contribute to a harmonious team environment.
Education
Master of Science - Engineering Technology
Riga Technical University
Riga09-2020
Bachelor of Science - Engineering Technology
Jay Shriram Group of Institutions
India07-2017
Skills
- Proficient in Apollo
- Program Management
- Online Instruction
- Course Development
- Planning and Coordination
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Apollo GDS Trainer
Dyninno India
09.2022 - Current
Travel Agent
International Travel Network
10.2018 - 09.2022
Master of Science - Engineering Technology
Riga Technical University
Bachelor of Science - Engineering Technology
Jay Shriram Group of Institutions
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