VIGNESHWAR G
Software Defined Storage & Data protection Engineer
Bengaluru
Summary
Results-oriented Technical Support Engineer with a proven track record of exceeding customer expectations and improving overall satisfaction. Skilled in resolving complex technical issues, implementing efficient troubleshooting processes, and collaborating with cross-functional teams to enhance product stability. Adapt at driving customer success and revenue growth through innovative solutions and exceptional problem-solving abilities.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Tier1-Advanced (Software Defined Storage)
Commvault Systems (I) Pvt Ltd
04.2020 - Current
- Provided global enterprise break\fix support for complex issues experienced in Commvault & Hyperscale.
- Managed over 7 service request per day, and will handle over 5 PB data evey week.
- Implemented multiple Hyperscale cluster from scratch.
- Identified issues, analyzed information and provided solutions for problems related to Commvault & Hyperscale.
- Deployed patches, security fixes, and packages on Linux Servers. Also provide support for building servers, user administration tasks, deployment, and software installation.
- Led the successful execution of RHEL & Rocky Linux in-place upgrade documents and system firmware upgrades, ensuring
smooth operations in production environments. - Worked closely with Engineering team to highlight and fix any product bug.
- Provided feedback to Hyperscale Product development team for enhancements that helps to improve user experience.
- Delivered multiple trainings on Commvault and Hyperscale product functionality.
Isilon Technical Support Engineer
DELL EMC
11.2017 - 03.2020
- Managing day to day activities that includes working on Service requests created by end users for issues experienced in EMC ISILON.
- Managed over 5 service request per day, and handled complex production storage issues.
- Troubleshooting Storage issues online with end user to provide quick resolution
- Troubleshooting complex issues related to protocols (SMB\NFS) and Networking
- Determine root cause of issues through log analysis
- Analyzing Network capture to evaluate Network stability
- Published Knowledge base articles related to Isilon Networking and NAS protocols
- Worked closely with Engineering & SME to explain about product BUG and find fix
Storage & Backup Administrator
HCL Technologies
09.2015 - 11.2017
- Managed 5 PB of unstructured data which was spanned across 55 Isilon NAS filer, and 500 TB is structured data on Pure storage.
- Handled NAS and SAN space provision requests and set quota limits based on client requirements
- Archival of data from primary to secondary NAS cluster for read only purpose
- Assisted in data recovery based on client requirements
- Monitoring space usage on NAS library
- Performed Node FW upgrades on Prod NAS clusters
- Performed data migration cutover in Isilon
- Worked with Vendor on Critical alerts, hardware replacements.
Education
Bachelor of Engineering (Computer Science) - Computer Science
Sree Sastha Institute of Engg. And Tech.
Chennai 06.2011 - 04.2015
HSC -
Seventh Day Adventist H.S.S.
Chennai 03.2010 - 04.2011
SSLC -
Seventh Day Adventist H.S.S.
Chennai 03.2008 - 04.2009
Skills
Commvault Dataprotection
undefinedCertification
Associate - Information Storage and Management (ISM) Version 3.0
Accomplishments
- Travelled On-site to Singapore for Data Domain Implementation, Integration and cutover activities
- Deployment & Integration of Networker 8.2.2 & Data Domain 2500/4500 across the environment
- Have received HCL award for successful completion of Bravo (Broadcom-Avago) Cutover activities
- Have received Dell EMC best performer award of the quarter thrice
- Have been recognized as best performed award almost every quarter from Commvault.
Personal Information
- Date of Birth: 09/Nov/93
- Gender: Male
- Languages Know : English,Tamil
Disclaimer
I hereby declare that the above said particulars are best of my knowledge and belief.
Timeline
Tier1-Advanced (Software Defined Storage)
Commvault Systems (I) Pvt Ltd
04.2020 - Current
Isilon Technical Support Engineer
DELL EMC
11.2017 - 03.2020
Storage & Backup Administrator
HCL Technologies
09.2015 - 11.2017
Bachelor of Engineering (Computer Science) - Computer Science
Sree Sastha Institute of Engg. And Tech.
06.2011 - 04.2015
HSC -
Seventh Day Adventist H.S.S.
03.2010 - 04.2011
SSLC -
Seventh Day Adventist H.S.S.
03.2008 - 04.2009
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