Vigneshwaran J
Chennai
Summary
Solution-focused Warranty Analyst recognized for high productivity and efficient task completion. Skilled in Warranty claims processing, Root cause Analysis, and compliance monitoring. Attitude to solve any problem is the first step to enhance learning, is my core principle in profession.
Overview
7
7
years of professional experience
Work History
Quality Analyst
Capgemini
Chennai
09.2019 - 10.2022
- Pre-processing of passenger vehicles for FEA analysis.
- Vehicle model generation for simulation of Thermal, Aerodynamics, Electromagnetic compatibility, and NVH.
- Capable of handling end-to-end projects from CAD model to FE model as output for post-processing.
Warranty Analyst
Tata Consultancy Services
Bangalore
09.2015 - 08.2018
- Data Analysis: Complete study of warranty claims on JLR vehicles by using problem-solving tools to verify and analyze the root cause of failures.
- Total Quality Improvement: Support to JLR's VFG Engineers in the UK to further investigate and rectify the prioritized issues for controlling the JLR Warranty cost.
- Problem-solving tools: PAWS, Topix, VFDB, EPQR, e-Microcat, Qbay, Midtronics, and other standard tools.
- Repair orders: Verification of vehicle details, current possible nature of the vehicle, mileage, MIS, Part details to find Root Cause Analysis (RCA) of the failures globally.
- Technical Expertise: Powertrain subsystem of vehicle is responsible for Engine, Transmission, and Drivetrain.
- Interpersonal Skills: coordination with suppliers, dealers, and plant vehicle team to control JLR warranty cost of different vehicle platforms at Halewood, Solihull, and Castle Bromwich.
- Process Improvement: Automation of 'Verbatim Translation' in Non-core Market claims to save time, effort, and cost.
- Customer Survey: Study the market issues of Roadside Assist (RSA) and Things Gone Wrong (TGW) by understanding and verifying the complaints from the customer
Education
M.tech - Automobile Engineering
SASTRA University
Thanjavur, Tamil Nadu05-2015
Skills
- Failure Mode & Effect Analysis
- Data Analysis-Warranty claims
- Quality Improvement
- Report creation
- Proficiency in MS office
Accomplishments
- Recognized for "Customer First" and "Own it and solve it" awards
Languages
Tamil
First Language
English
Proficient (C2)
C2
kannada
Elementary (A2)
A2
Timeline
Quality Analyst
Capgemini
09.2019 - 10.2022
Warranty Analyst
Tata Consultancy Services
09.2015 - 08.2018
M.tech - Automobile Engineering
SASTRA University
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