Vignesh Waran R
Product Owner/Manager
Chennai
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
14
14
years of professional experience
1
1
Certificate
5
5
years of post-secondary education
Work History
Product Owner
Standard Chartered Bank
CHENNAI
07.2022 - Current
- Brought in Unified Search feature in Transfer Journey which resulted in 13% reduction in drop-off percentage
- Being instrumental in Open banking implementation from aggregator onboarding to both payment inquiry and initiation amidst balance services.
- Established International Transfer via new rails such VISA/Master as partners which helped in faster transfer and ease of tracking for customers.
- Increased volume of business in payments by adding market standard features such instant transfers, wallets, Apply Pay, Google Pay and so on.
- Allocated and approved team resource usage
- Focused on building critical features up front in order to identify constraints and technical challenges
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work
- Brainstormed with peers and other members of design team to determine enhancements and product features
- Wrote comprehensive user manuals for new products and additional technical documentation
- Negotiated with vendors on pricing, services and service delivery extension.
- Owned and prioritized product backlog
Product Manager
Maveric Systems
Bangalore
10.2020 - 06.2022
- Lead team of 4 business analyst to deliver project with client whilst being resourceful to client
- Coordinated project planning and execution with team consisting of 15 members and team leads
- Prioritized roadmap in order to achieve product goals and metrics which resulted in MVP's delivery on time.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements
- Spearheaded collaborative efforts to bring products to market
- Liaised with clients to better understand business needs and current market landscape
- Analyzed metrics to measure product performance
- Maintained positive vendor relations to build strong partnerships
- Developed product documentation to communicate upcoming features and products to internal teams
- Managed product demonstrations and testimonials for performance evaluation
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap
Senior Business Analyst
Synlog Technologies (HCL Axon)
Kula Lumpur
11.2019 - 09.2020
- Being instrumental in Payment Journey revamp by creating complete digital journey that has single form entry for all use cases.
- Simplified Fast Payments / Wallet payments and international transfer journey with 3 form structure.
- Determined proper methodologies and procedures to use based upon project specifications
- Professionally interacted with clients to assess business requirements and determine software needs
- Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives
- Developed and implemented reports and presentations for key stakeholders and senior management
- Worked with key internal partners to distill complex concepts into pragmatic and simplified solutions
- Facilitated front to back solution design value chain for accountable team members
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems
- Developed diagrams to describe and lay out logical operational steps
- Gained extensive knowledge in user testing, analysis and reporting
- Developed, configured and tested applications for accurate alignment with project standards
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies
Program Manager
CreditMantri FinTech ( SBI Project)
Mumbai
11.2018 - 10.2019
- Designed complete digital journey on loan application in easy to understand language for SME loans named as eMudhra by Indian Govt.
- Analyzed potential risks and evaluated loan product from inception till delivery for leading public sector retail bank in India (SBI)
- Analyzed business requirements and processed through document analysis, such as functional specifications, user cases/stories, workflow & process diagrams and built an entire digital journey application for SME Loans.
- Integrated with Credit bureau(CRIF) for customer profiling and Aadhar for address verification along with Legaldesk for e-Sign.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
- Identified program obstacles and communicated possible impacts to team
- Wrote, updated and maintained project documentation
- Communicated project updates to stakeholders at highest levels including Directors and chairman of SBI.
Senior Business Analyst
CreditMantri FinTech
Mumbai
11.2017 - 10.2018
- Managed Digital Lending Platform with 50+ products and 12 million plus users where customers and lenders exchange product and
- Obtained and monitored credit reports using multiple credit bureaus such as Equifax & Experian for credit profiling to establish customized customer portal through which improve customer based product sale.
- Used Credit Gateway and Rule Engine to perform credit score based product listing and document verification for pre-approved loans and credit cards based on time-ups.
- Enhanced efficiency in Credit Gateway (In-house product used as verification tool) by improving business, company and resident address verification algorithms using parsing of emails (Personal/Official) and MCA verification thereby achieving 30% increase in address match percentage.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Improved understanding of financial statements, which helped in assessing customer profile and improved product suggestions.
- Analyzed credit performance against expectations and recommended improvement strategies.
- Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements
- Mentored teams and streamlined User Story techniques through evolution of delivery cycles, establishing documentation framework to support agile methodology implementations
- Collected, defined and translated user requirements into project designs and implementation plans
- Analyzed credit scores to determine borrowers' creditworthiness.
- Optimized post-login journey to improve customer experience by doing page optimization and lazy loading which resulted in improving lead efficiencies by over 40%.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
Senior Software Engineer
BA Continuum aka Bank of America
CHENNAI
06.2015 - 07.2017
- Worked closely to develop internal Underwriting application named as Global Underwriting Solution for wealth management portfolio
- Individual contributor in application support team
- Maintained 10+ applications that serves KYC/AML/Credit Card/Loan application process.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Patched software and installed new versions to eliminate security problems and protect data.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Handled high priority incidents (P2/P2) with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
Senior Officer
Scope Internationals aka Standard Chartered
CHENNAI
02.2014 - 06.2015
- Provided SME level support for India & 24/7 support to clients with financial & non-financial transactions over phone & Email for credit cards & Bank accounts.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services
- Achieved Sales target on monthly basis on card loans and cross-selling products.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords
- Handled over 100 incoming telephone calls, emails and chat requests
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support
- Resolved Credit card related issues by clarifying customer's complaints, determining causes of problems and selecting best solutions
Phone Banking Officer
CITI Bank
CHENNAI
07.2010 - 08.2013
- Provided 24/7 support to clients with financial & non-financial transactions over phone & Email for credit cards.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services
- Recommended products and services to meet customers' credit card and banking needs
- Generated reporting to aid leadership with information to determine future credit card goals
- Fielded 100+ incoming customer calls to deliver high-quality solutions
Education
Associate of Applied Science - Computer Application
Patrician College of Arts & Science, University of Madras
Chennai, India 06.2006 - 06.2009
Higher Secondary Education - Computer Engineering
Santhome Hr. Sec. School
Chennai, India 05.2004 - 05.2006
Skills
Product development
undefinedAccomplishments
- Won the GEM award-2023 for HK CRB journey improvement
- Achieved reduction in 13% drop-off in Transfer journey by introducing Unified Search for Digital Banking.
- Collaborated with team of 30+ members in the development of Cross Border Transfer.
- Supervised team of 15 staff members.
- Documented and resolved P1/P2 incidents which led to greater customer experience and product improvements.
- Achieved 98% of Projects on time with accuracy and efficiency.
Certification
ICP-APO ( iCAgile Certified Product Owner) - Lifetime
Timeline
ICP-APO ( iCAgile Certified Product Owner) - Lifetime
07-2022
Product Owner
Standard Chartered Bank
07.2022 - Current
Product Manager
Maveric Systems
10.2020 - 06.2022
Senior Business Analyst
Synlog Technologies (HCL Axon)
11.2019 - 09.2020
Program Manager
CreditMantri FinTech ( SBI Project)
11.2018 - 10.2019
Senior Business Analyst
CreditMantri FinTech
11.2017 - 10.2018
Senior Software Engineer
BA Continuum aka Bank of America
06.2015 - 07.2017
Senior Officer
Scope Internationals aka Standard Chartered
02.2014 - 06.2015
Phone Banking Officer
CITI Bank
07.2010 - 08.2013
Associate of Applied Science - Computer Application
Patrician College of Arts & Science, University of Madras
06.2006 - 06.2009
Higher Secondary Education - Computer Engineering
Santhome Hr. Sec. School
05.2004 - 05.2006
Awards
GEM of the Year 2023
Star performer of the Sprint: Jan 21 - July 21
Client Excellence award 2020
Best performer of the year 2019
Coach of the Month Feb 2018
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