Vigneshwaran R.S
Madurai
Summary
Results-oriented Consultant Engineer with strong industry background. Adept at contributing to the delivery of projects and improving the overall operation of projects. Proficient in documentation, reporting, and knowledge transfer.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Services Manager
HCL TECH
Madurai
01.2016 - Current
- Troubleshot complex technical problems related to hardware and software applications.
- Documented all incidents, resolutions, changes in procedures, and other relevant information.
- Drafted technical write-ups of past projects for proposals and projects.
- Generated concept designs, collaborated with customers to gain feedback and directed entire design process.
- Performed capacity planning activities as needed to accommodate future growth.
- Streamlined and automated internal processes to improve overall workflows.
- Provided training on new products and services to end users.
- Coordinated with cross-functional teams to ensure successful deployment of projects.
- Assisted in developing strategies for improving customer service levels.
- Created detailed reports for senior management regarding system performance and usage metrics.
- Analyzed system logs to detect any abnormalities or unauthorized access attempts.
Consultant Engineer
Accenture Services Private limited
04.2010 - 03.2013
- Advised customers on use of products or services.
- Generated engineering documentation and oversaw design projects.
- Analyzed design or requirement information for equipment or systems.
System Administrator
Resource Square Solutions
10.2008 - 04.2010
- Managed the creation and maintenance of user accounts in Active Directory and MS Exchange environments.
- Performed troubleshooting of issues related to MS Exchange Server such as mailbox access problems or replication failures.
- Researched product availability for customers returning items for exchange.
- Spearheaded server infrastructure development, quality control, staging, and production operations.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Designed configuration baselines to ensure that all machines are configured according to company policy.
Education
Electronics And Communication Engineering
Sasurie College of Engineering, Erode.
High School Diploma -
RGM Higher Secondary School
Skills
- Technical troubleshooting
- Capacity planning
- System performance analysis
- Project management
- Cross-functional collaboration
- Customer relationship management
Accomplishments
- Best employee of Accenture 2012 Q3 (Client Champion)
Languages
Tamil
First Language
Certification
- Microsoft certified technology specialist (Windows server 2008)
Timeline
Technical Services Manager
HCL TECH
01.2016 - Current
Consultant Engineer
Accenture Services Private limited
04.2010 - 03.2013
System Administrator
Resource Square Solutions
10.2008 - 04.2010
- Microsoft certified technology specialist (Windows server 2008)
Electronics And Communication Engineering
Sasurie College of Engineering, Erode.
High School Diploma -
RGM Higher Secondary School
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