VIJAY BANSODE
Pune
Summary
Results-driven Technical Support Engineer with over 5 years of experience in enterprise technical support and industrial automation. Expertise includes installation, configuration, and network troubleshooting across various platforms, including Windows and RHEL. Skilled in managing firmware upgrades and resolving production incidents, with hands-on exposure to Jenkins automation and shell scripting. Currently expanding knowledge in Automic Automation and enterprise workload automation.
Overview
6
6
years of professional experience
Work History
ENGINEER - TECH SUPPORT
QODENXT INDIA Pvt. Ltd.
03.2024 - Current
- Delivered onsite and remote support for Windows, Android, and RHEL systems, managing installation, configuration, and troubleshooting to enhance user experience.
- Supported SAP printer/label-printing environments, troubleshooting printer configuration, connectivity, drivers, firmware, and print-output issues to ensure seamless operation.
- Installed, configured and supported Zebra and Cognex vision systems for barcode reading, inspection and industrial automation applications.
- Installed and configured RFID solutions, barcode scanners and Zebra, TSC, Honeywell and SATO barcode printers used in production environments.
- Performed network configuration, firmware upgrades, preventive maintenance and root-cause analysis to maintain reliable production systems.
- Collaborated with customers during deployment, commissioning, and post-installation support, coordinating resolution of production incidents to minimize downtime.
SUPPORT ENGINEER
MARKSS INFOTECH Ltd.
11.2022 - 02.2024
- Delivered onsite and remote technical support for enterprise customers, resolving hardware, software, and networking issues to enhance system reliability.
- Supported customer deployments and installation activities and ensured timely resolution of technical issues.
- Installed, configured and troubleshot Zebra barcode printers, RFID devices, barcode scanners, Android devices and Windows systems.
- Facilitated customer deployments and installation activities, ensuring swift resolution of technical issues to minimize downtime.
TRAINEE ENGINEER
TATA MOTORS Ltd.
09.2020 - 09.2022
- Diagnosed and resolved ECU and vehicle-electronics issues during testing, performing root-cause analysis and technical troubleshooting.
- Assisted in developing engineering designs for automotive components.
- Collaborated with senior engineers on project specifications and requirements.
- Conducted inspections on prototype models for quality assurance.
Education
Diploma in Electronics & Telecommunication Engineering -
Rajarshi Shahu College of Engineering
Pune10th SSC -
Jijamata High School
Bhosari, PuneSkills
- SAP Printer Support
- SAP Label Printing
- Zebra Printers
- Printing & SAP
- Network Printer Configuration
- Connectivity Troubleshooting
- Printer Drivers
- Print Queue Troubleshooting
- Windows Support
- Red Hat Enterprise Linux (RHEL)
- Automation
- Workflow automation
- Shell Scripting
- Jenkins
- CI/CD Pipelines
- Automic Automation
- Operating Systems
- Windows
- LAN
- SQL
- VMware
- L2/L3 support
- Incident resolution
- RCA
- Remote support
- Support
- Customer Communication
- ZPL Printing Language
- BarTender
- Enterprise Devices
- Zebra
- TSC
- Honeywell
- SATO
Languages
- English
- Marathi
- Hindi
- Kannada
Selected Projects
- Vision-Based Barcode Scanning & SAP Integration, Asian Paints Ltd., Implemented an automated vision-based barcode-scanning solution using industrial cameras and integrated real-time data with SAP through a custom application. Configured TCP/IP LAN, PLC logic and application-side scripting; used SQL for data validation and logging.
- Automated Barcode Printing & Data Management System, Designed barcode labels and automated printing using BarTender Designer with database integration. Developed VB scripts for output options and automated workflows, supporting accurate label generation and server connectivity.
- RFID In/Out Tag Tracking System, Developed an RFID solution with SQL database integration to track product in/out times, reduce manual entry and improve tracking efficiency.
Core Skills
SAP Printer Support, SAP Label Printing, Zebra Printers, ZPL, BarTender, Printer Drivers, Print Queue Troubleshooting, Jenkins, CI/CD Pipelines, Job Scheduling Concepts, Workflow Automation, Windows Support, Red Hat Enterprise Linux (RHEL), Android, TCP/IP, DNS, Routing, LAN, Network Printer Configuration, Connectivity Troubleshooting, Zebra, TSC, Honeywell, SATO, Barcode Scanners, RFID, Cognex Vision Systems, AWS (EC2, S3), SQL Basic, VMware, L2/L3 Technical Support, Incident Troubleshooting, RCA, Remote & Onsite Support, Customer Communication
Timeline
ENGINEER - TECH SUPPORT
QODENXT INDIA Pvt. Ltd.
03.2024 - Current
SUPPORT ENGINEER
MARKSS INFOTECH Ltd.
11.2022 - 02.2024
TRAINEE ENGINEER
TATA MOTORS Ltd.
09.2020 - 09.2022
Diploma in Electronics & Telecommunication Engineering -
Rajarshi Shahu College of Engineering
10th SSC -
Jijamata High School