Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
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Vijay Baskar. R

Vijay Baskar. R

Chennai

Summary

Dynamic Scrum Master and Technical Program Manager with a proven track record at TCS, driving Agile transformations and enhancing team collaboration. Expert in risk management and project delivery, I foster continuous improvement while leveraging strong communication skills to align stakeholders. Successfully led SQL Server Migration with zero downtime, showcasing my commitment to excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Scrum Master & Technical Program Manager

TCS
01.2021 - Current
  • Company Overview: Marks & Spencer project
  • Lead a 17-member cross-functional team managing Store-Stock operations for in-store retail systems.
  • Oversaw Android, backend (Java/.NET), QA (manual & automation), and Springboard/Java integration.
  • Delivered key initiatives: SQL Server Migration with zero downtime, OS Migration ensuring full application compatibility, Stockley Park Exit with safe system decommissioning.
  • Facilitated Agile ceremonies using Jira; managed releases, risks, and dashboards via monday.com.
  • Acted as liaison between business and engineering teams for clarity and alignment.
  • Promoted continuous improvement and boosted agile maturity across the team.
  • Marks & Spencer project

Scrum Master

Cognizant
06.2018 - 12.2020
  • Company Overview: Sally Beauty project
  • Led Agile sprints and facilitated Scrum ceremonies including planning, stand-ups, retrospectives, and demos.
  • Collaborated with Product Owner to create and refine high-quality user stories.
  • Improved cross-team collaboration and knowledge sharing through process enhancements.
  • Monitored sprint progress, removed impediments, and provided regular stakeholder updates.
  • Maintained detailed project reports and sprint plans using Agile project management tools.
  • Guided team members and supported Product Owners in feature development and prioritization.
  • Sally Beauty project

Project Manager

Cognizant
06.2016 - 05.2018
  • Company Overview: Academy Sports project
  • Drive development, implementation, training, and support of the enterprise project management methodology.
  • Lead large cross functional teams in the deployment of enterprise-wide projects and programs.
  • Direct multiple projects as project manager, leading a team of internal staff and external vendors in delivering business solutions.
  • Create project plans to fit stakeholder and customer needs and deliver with-in budget on desired outcomes; full accountability for project results.
  • Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members.
  • Perform project tracking through clear and concise status reports and time management reports; proactively identify potential issues and track project member progress against commitments.
  • Learn from recent projects to identify and recommend improvements, cost saving initiatives, and substitutions to positively impact current and future project budget or schedule.
  • Academy Sports project

IT Consultant (Project Manager & Test Analyst)

CGI
Chennai
06.2011 - 06.2016
  • Company Overview: Lantmannen - ITIL Implementation & Service Management project
  • Led project coordinators and technical leads across geographies for ITIL implementation.
  • Ensured governance via stakeholder meetings, milestone reviews, and issue tracking.
  • Created SOPs, deployment guides, and training materials as per ITIL best practices.
  • Developed service models, RFP responses, technical proposals, and customer presentations.
  • Conducted due diligence and pre-sales transition briefings with cross-functional teams.
  • Managed Configuration & Change Management with a 10-member team, driving SLA adherence and risk mitigation.
  • Lantmannen - ITIL Implementation & Service Management project

Help Desk Support Analyst

Cognizant
02.2008 - 02.2010
  • Company Overview: BB&T Project
  • Provided internal IT support for BB&T employees, resolving hardware/software issues and ensuring SLA compliance through ticketing systems.
  • BB&T Project

Senior Process Executive

Sutherland Global Services
06.2006 - 01.2008
  • Provided remote support for Symantec antivirus users, resolving malware issues and ensuring SLA compliance in a 24/7 global support setup.

Education

Bachelor of Engineering - Mechanical Engineering

MGR Engineering (Anna University)
Maduravoyal, Chennai
06-2006

Skills

  • Agile and scrum practices
  • Sprint planning and retrospectives
  • Agile coaching and mentorship
  • Project management methodologies
  • Risk and budget management
  • Resource and team leadership
  • Cross-functional facilitation
  • Tools: Jira, Mondaycom, MS Project
  • Platforms: Confluence, SharePoint, HPQC
  • Process and ITIL service management
  • SLA adherence and improvement
  • Communication and stakeholder reporting
  • Technical coordination: Java/NET, Android, QA
  • Domain expertise: retail, healthcare, insurance
  • Soft skills: problem solving, negotiation

Languages

Tamil
First Language
English
Proficient (C2)
C2

Certification

  • PMP
  • Scrum Master

Timeline

Scrum Master & Technical Program Manager

TCS
01.2021 - Current

Scrum Master

Cognizant
06.2018 - 12.2020

Project Manager

Cognizant
06.2016 - 05.2018

IT Consultant (Project Manager & Test Analyst)

CGI
06.2011 - 06.2016

Help Desk Support Analyst

Cognizant
02.2008 - 02.2010

Senior Process Executive

Sutherland Global Services
06.2006 - 01.2008

Bachelor of Engineering - Mechanical Engineering

MGR Engineering (Anna University)

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Vijay Baskar. R