Vijay Bhaskaran
Omni Sports Advisor / After Sales Referent
Jammu, Jammu & Kashmir
Summary
Customer Satisfaction Manager & Retail Operations Specialist with a proven track record in driving high-volume sales and elevating brand loyalty within the sports and lifestyle sectors. Expert in omni-channel retail, inventory optimization, and executing strategic service interventions that successfully increased Net Promoter Scores (NPS) from 60 to 85.
Adept at navigating the fast-paced demands of global retail environments, with a strong background in multicultural team leadership, guest relations, and visual merchandising. Demonstrated ability to manage complex operations while maintaining a "guest-first" culture essential for the 24/7 service environment of luxury cruise liners. Committed to delivering world-class shopping experiences and achieving ambitious KPIs through a blend of technical retail proficiency and high-level interpersonal communication.
Overview
2
2
years of professional experience
1
1
Language
Work History
Omni Sports Advisor
Decathlon Sports India
06.2024 - Current
Acting as an entrepreneur for a specific sport vertical, managing end-to-end business operations to ensure a seamless 'Omni' experience for users across physical and digital platforms.
- Customer Experience & NPS Leadership: Spearheaded a 'User-First' strategy that successfully uplifted NPS from 60 to 85. Recognized with the Outstanding Customer Experience Award for excellence in service and conflict resolution.
- Technical Advisory: Provided expert-level product guidance to users, ensuring the 'Satisfied or Satisfied' promise through deep technical knowledge and personalized recommendations.
- Omnichannel Operations: Bridged in-store and digital journeys (App, Click & Collect, Home Delivery) to provide a seamless 360-degree user experience.
- Inventory Management: Oversaw end-to-end stock cycles, forecasting, and audits to maintain 100% availability for key categories.
Education
STCW - PSSR, PST, FPFF, EFA & STSDSD
Center For Maritime Traning
Noida, India 04.2001 -
Bachelor of Arts - Humanities
Rastriya Sanskrit Sansthan
04.2001 -
Skills
Upselling & Cross-selling
Product Demonstrations
KPI Management
NPS & CSAT Optimization
Conflict Resolution
Inventory & Stock Management
Visual Merchandising
Resilience
Adaptability
Hobbies
Travelling
An avid solo traveler and international bikepacker with a footprint across 14 countries. This journey has developed a unique perspective on global customer behavior and interpersonal dynamics.
Timeline
Omni Sports Advisor
Decathlon Sports India
06.2024 - Current
STCW - PSSR, PST, FPFF, EFA & STSDSD
Center For Maritime Traning
04.2001 -
Bachelor of Arts - Humanities
Rastriya Sanskrit Sansthan
04.2001 -