Vijay Gopal

• Managed stakeholder expectations through clear communication and timely updates, ensuring project alignment with business objectives.
• Facilitated requirement-gathering workshops and collaborated with cross-functional teams to define clear project goals and deliverables.
• Implemented Agile methodologies, improving adaptability, responsiveness, and overall project efficiency.
• Conducted gap analyses, process mapping, and business process evaluations, leading to actionable recommendations, optimized workflows, and reduced redundancies.
• Created detailed user stories and effectively communicated complex insights to enhance functionality, user satisfaction, and stakeholder engagement.

Projects:

• GA4 Upgrade for Leading US Airline’s Commercial Website - Led the migration of Google Analytics from Universal Analytics to GA4 on the airline's commercial website, ensuring all business requirements were captured through detailed analysis and cross-functional collaboration. Oversaw setup, configuration, and UAT, resulting in accurate user behavior data capture and providing critical insights for optimized marketing campaigns and improved product sales metrics.
• Optimization of Flight Updates delivery to FIDS systems using Type B messages - Executed the successful transition of flight updates delivery from an API based AIDX protocol to a Type B Message protocol significantly boosting the accuracy and consistency of flight event updates with 4 different Flight Information Display Systems
• Type B messaging integration of a leading US Airline’s Flight Movement Management application with Passenger Management App - Drove the integration of the Flight Movement Management application with Navitaire, a leading Aviation Technology software to ensure consistency in flight information across systems
• Flight Status Integration with Code share partner - Facilitated flight status functionality integration with a leading US Airline’s code share partner ensuring passengers were able to receive accurate real time flight updates
• Stations Contact App - Led a team of Developers and QAs and shouldered the UI/UX experience design to build the Stations Contact web application for a leading US based airline company, that enables Operations Control Center representatives to quickly access the contact details of a Stations representative enabling faster coordination during Irregular Operations (IROPs)

• Performed comprehensive business analysis activities that include requirement elicitation, gap analysis, requirement analysis, documentation, acceptance criteria definition and facilitating User Acceptance Testing
• Managing Onshore/Offshore coordination with the Development Team and US Stakeholders.
• Facilitating PI Planning, identifying dependencies across teams, resolving blockers, and delivering PI commitments
• Coordinating Regression testing & UAT with the respective leads
• Facilitating Sprint planning, Backlog grooming sessions, Sprint retrospective, Sprint review sessions, Daily stand up
• Engaged with stakeholders to understand the domain, products, market, business model, regulations, and competitors.
• Created low-fidelity wireframes and collaborated with the UI/UX Designer to design the user experience, incorporating stakeholder feedback.
• Drafted SMART and INVEST-compliant user stories to build a robust product backlog.
• Drove product innovation by researching and proposing new features, aligning stakeholders with the product vision to automate and optimize the insurance process.

Projects:

• Led a cross-functional team to develop a web application for obtaining and purchasing flood insurance quotes for a leading US based flood insurance company.
• Achieved a 50% reduction in customer support calls and a 30% increase in sales revenue.

• Prepared personalized sales presentations for target personas and technology services.
• Presented organizational capabilities to prospective clients, responded to RFPs/RFIs and drafted SOW contracts
• Conducted discovery sessions to gather and analyze business requirements and groom the product backlog.
• Collaborated with leadership and technical experts to build accurate solutions and quotes.

• Modernized and enhanced SpecBid's online construction materials procurement exchange, onboarding 10% more users and increasing compliance with regulations.
• Supported and maintained People10’s corporate website and marketing blog, achieving a 10% increase in monthly page visitors.
• Contributed to the full stack development of an internal Timesheet App, released in 6 months, saving costs on purchasing an off-the-shelf product