Vijay Gunjar
Senior Associate/ Quality Analyst
Dombivali
Summary
Detail-oriented and highly motivated professional with experience in quality analysis, content moderation, and customer service. Adept at data validation, process auditing, and ensuring compliance with company standards. Strong analytical and communication skills with a keen eye for detail and a passion for continuous improvement.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Quality Analyst
Tata Consultancy Services Pvt. Ltd.
05.2022 - Current
- Conduct quality checks on processed data to ensure compliance with company standards
- Monitor team performance and provide feedback to improve accuracy and efficiency
- Analyze trends and discrepancies to enhance workflow and reduce errors
- Assisted in training new agents as part of an on-site request for skill development
- Promoted to Quality Analyst due to exceptional performance and expertise
Content Moderator
Accenture Solutions Pvt. Ltd.
11.2017 - 01.2020
- Evaluated and approved blog posts, videos, and audio content before publication
- Ensured compliance with content standards and policies
- Maintained accuracy and efficiency while handling high volumes of content review
Customer Service Executive
Wipro Ltd.
09.2016 - 05.2017
- Handled customer inquiries, complaints, and billing queries professionally
- Assisted in resolving issues efficiently, ensuring high customer satisfaction
- Managed a daily workload of 450+ inquiries while consistently meeting performance benchmarks
Education
Higher Secondary Certificate (HSC) - undefined
Maharashtra State Board
Skills
Quality Analysis & Process Improvement
Accomplishments
- Selected for an on-site training assignment to mentor new agents.
- Promoted to Quality Analyst for outstanding performance and leadership.
Disclaimer
I hereby declare that all the details mentioned above are true to the best of my knowledge and belief. I also provide my consent for the use of my personal information for recruitment and verification purposes.
Personal Information
- Hobbies: Playing Cricket, Watching Anime
- Date of Birth: 01/12/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Quality Analyst
Tata Consultancy Services Pvt. Ltd.
05.2022 - Current
Content Moderator
Accenture Solutions Pvt. Ltd.
11.2017 - 01.2020
Customer Service Executive
Wipro Ltd.
09.2016 - 05.2017
Higher Secondary Certificate (HSC) - undefined
Maharashtra State Board
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