Vijay Jayapal
Network Analyst
Hyderabad,TG
Summary
NetOps Analyst maintaining Juniper enterprise and data center networks across global trading and clearing environments. Resolves BGP, OSPF, EVPN-VXLAN, SRX, and packet-loss issues using tcpdump and Wireshark while driving ServiceNow incident handling, change execution, and RCA documentation. Automates backups, compliance checks, and bulk changes with Python and Ansible, cutting manual effort and improving incident response.
Overview
3
3
Languages
4
4
Certifications
18
18
years of professional experience
Work History
NetOps Analyst
ICE (Intercontinental Exchange)
09.2023 - 08.2026
- Troubleshoot BGP flaps, OSPF failures, route policy issues, and next-hop reachability across Juniper EX/QFX and MX environments, reducing mean time to resolution by 35%.
- Drive incident resolution in ServiceNow for P1/P2 cases, change implementations, and post-mortem RCA documentation using escalation management and change management practices.
- Configure EVPN-VXLAN fabric, Virtual Chassis, LACP port channels, RSTP, VLANs, and SRX security policies, NAT rules, and IPSec VPN tunnels.
- Perform packet-level analysis with tcpdump and Wireshark to isolate packet drops, MTU mismatches, asymmetric routing, and TCP resets.
- Monitor network health through Juniper Mist, Grafana, and SNMP-based tools, improving proactive alerting and reducing incident response time.
- Drive network automation with Python and Ansible for config backups, compliance audits, and bulk device changes, reducing manual effort by 70%.
- Maintain configuration backups, device inventory, topology diagrams, JunOS upgrade validation, and cross-functional coordination with Security, Application Owners, and Carriers.
Network Operations Center Analyst
Black Knight (now ICE Mortgage Technology)
02.2018 - 09.2023
- Designed and optimized enterprise networks on Cisco Catalyst, ISR, and ASR platforms, improving network stability and reducing latency by 30%.
- Configured OSPF, EIGRP, and BGP across 200+ sites, supporting scalable connectivity and faster route convergence.
- Led migration from legacy switching to Cisco Catalyst 9K, increasing throughput and enabling advanced automation and telemetry.
- Implemented HSRP, VRRP, and GLBP redundancy for critical subnets, achieving 99.99% availability across key services.
- Deployed and tuned Cisco ASA and Firepower Threat Defense policies in FMC, reducing policy conflicts and strengthening security posture.
- Migrated ASA to FTD using parallel cutover and pre-validated NAT rules with zero downtime.
- Built VPN, wireless, monitoring, and automation support using Cisco Prime, DNAC, SolarWinds, Ekahau, Python, Ansible, Netmiko, and NAPALM.
NOC System Analyst
GSS Infotech
08.2015 - 12.2017
- Troubleshot routing, switching, and connectivity issues across Cisco and Juniper environments for multiple enterprise clients.
- Provided L1/L2 support for network outages, applying packet analysis and root cause analysis to restore service quickly.
- Documented SOPs and runbooks for network operations, strengthening change management and operational readiness.
Customer Support Center
HSBC (HDPI)
11.2008 - 03.2015
- Provided technical support for HSBC's global network operations, resolving connectivity issues for 5000+ users across multiple regions.
- Triage and escalated incidents, coordinating updates with support teams to restore service quickly and reduce repeat disruptions.
- Analyzed connectivity issues using packet analysis and network automation & IaC to isolate faults and speed root cause identification.
- Documented runbooks and change management steps to support consistent service delivery and smoother handoffs.
- Coordinated with vendors and internal teams to resolve recurring routing & switching, firewalls & security, and wireless issues.
Education
Bachelor of Commerce - Computer Applications
Kakatiya University
Skills
Routing & switching
Firewalls & security
Network automation & IaC
Packet analysis
AIOps & monitoring
Wireshark
Incident management
Change management
Root cause analysis
Runbook documentation
Escalation management
Cross-functional collaboration
Vendor coordination
Mentorship
Operational readiness planning
Service delivery coordination
Accomplishments
- Reduced MTTR by 40% — built automated network health dashboards and alerting workflows using SolarWinds, Grafana, and SNMP.
- Achieved 99.99% gateway availability — implemented HSRP/VRRP/GLBP redundancy across enterprise networks.
- Zero-downtime firewall migration — migrated ASA → FTD across 50+ sites using parallel cutover with pre-validated NAT rules.
- Reduced manual effort by 70% — automated configuration audits, backups, and compliance checks using Python, Ansible, and Netmiko.
- Led 200+ site switching migration — upgraded legacy Cisco switches to Catalyst 9K, improving throughput and enabling automation.
- Hybrid cloud connectivity — designed and deployed AWS/Azure hybrid network integration using CSR1000v, IPsec, and BGP.
Certification
Cisco Certified Network Associate (CCNA)
Timeline
NetOps Analyst
ICE (Intercontinental Exchange)
09.2023 - 08.2026
Network Operations Center Analyst
Black Knight (now ICE Mortgage Technology)
02.2018 - 09.2023
NOC System Analyst
GSS Infotech
08.2015 - 12.2017
Customer Support Center
HSBC (HDPI)
11.2008 - 03.2015
Bachelor of Commerce - Computer Applications
Kakatiya University
Personal Information
Availability: 60 days notice period
CERTIFICATIONS & TRAINING
- CCNA (Cisco Certified Network Associate)
- JNCIA-Junos (Juniper Networks Certified Associate)
- ITIL Foundation
- Pursuing: CCNP Enterprise (ENCOR/ENARSI) — targeted completion Q3 2026
ADDITIONAL INFORMATION
- Immediate Joining
- Loaction: Hyderabad / Remote