Vijay Kanaujia
Summary
Graduate with 15 + years of experience in Healthcare, F&A Domain and BPO Industry in Order to Cash, Accounts Receivable, Revenue Management, Portfolio Management, Dispute, Denials, Collection. Have valid Passport
Overview
17
17
years of professional experience
Work History
Assistant Manager
GENPACT
04.2021 - Current
- Handling Team of 24 FTE’s (Collections, Cash application and Deductions).
- Directed resolution of billing disputes, managed collections and maintained strong client relationships through effective communication
- Monitored AR aging and Days Sales Outstanding (DSO), preparing detailed financial and operational reports for management review.
- Ensured adherence to internal controls, accounting standards, and audit requirements to maintain compliance and transparency.
- Championed process improvements and automation initiatives, enhancing efficiency and reducing manual effort in AR functions.
- Collaborated cross-functionally with Sales, Operations, and Finance teams to streamline billing and collections processes.
- Successfully Handled Projects for Canada High dollar deductions.
- Client Awarded for the same project for immense contribution.
- Monitoring & reporting on standards & performance targets.
- Analyze Repeat concerns & taking corrective measures.
- Motivated the team to achieve high standards and KPI targets.
- Feedback session to low performing agent & giving coaching to improve the skills.
- Praised team members and creates a positive working environment.
Management Trainee
GENPACT
03.2016 - 03.2021
- Revenue and credit management
- Collection forecasting
- Dispute handling and preparing collection reports
- Invoice verification, cash application and payment validation, resolving unapplied and unidentified payments.
- Reconciliation and publishing of AR reports
- Preparing aged receivable report and sharing with client leadership
- Generating pro-forma invoices for CIA customers
- Leave and absence management, capacity planning with team manager.
- Provide floor support and mentor new associates
SME/Analyst Level 11
ACCENTURE
08.2014 - 03.2016
- Preparing and sending ATB to the customers on regular basis
- Calling the customer, following up rigorously wherever required, for the payment status
- Handling disputes raised by the customer to ensure earliest closure / resolution
- Skip tracing, as and when required, and updating SAP with the same for future references
- Forecasting and driving collection efforts in that direction to ensure achievement of targets
- Co-ordinating with different stakeholders/departments such as Order management Team, Billing team, Ware house & Sales etc. as per business requirements
- Attending client calls on daily basis.
- Effectively communicate expectations to team members and stakeholders in a timely and clear fashion.
- Applying the payment to clear the invoice paid by customers.
- Research on unidentified & unapplied payments
- Maintaining Quality Check Tracker for the team and sharing with the management on daily basis
- Managing the CDS tracker (that is, disputes raised for financial adjustments) for the team on daily basis and sharing it with the management on weekly basis
- Tracking ACMS issues and related exceptions on daily basis for the team
Training Officer
SERCO/ Intelenet Global service Pvt. Ltd.
08.2013 - 01.2014
- Rendering process training to the new joiners
- Conducting PKT (Process Knowledge test) for the process
- Taking one to one sessions of the trainees to find out the areas of improvement and progress
- Maintaining the weekly and monthly training reports and circulating it to the management
- Conducting regular refresher trainings to ensure parity amongst the representatives and the client
- Conducting calibration sessions with the onshore client
- Maintaining the action plan for the representatives listed in the improvement plan
Sr. Executive
WNS Global service Pvt. Ltd.
Gurgaon, Haryana
05.2009 - 07.2013
- Got promoted as a process Trainer (Internally promotion) after 2 yrs. Of Joining WNS
- More than 2 yrs. of Experience as a process trainer with WNS
- Rendering pre-process and process training to the new joiners. Trained 20+ (twenty + batches) so far
- Conducting KAT (knowledge assessment test) for the process
- Taking one to one sessions of the trainees to find out the areas of improvement and progress.
- Maintaining the weekly and monthly training reports and circulating it to the management
- Conducting regular refresher trainings to ensure parity amongst the representatives and the client
- Conducting calibration sessions with the onshore client
- Maintaining the action plan for the representatives listed in the improvement plan
Education
Bachelor of Arts - Social Sciences Education
Lucknow University
Lucknow 04.2001 -
Skills
People Management (6 yrs exp)
Accomplishments
- Successfully completed the WCT programme (WNS Certified Trainer programme)
- Handled more than 10 + batches as a process Trainer
- Received several internal Performance Awards such as Performer of the Month/ High-Flier Award/ Live-Wire Award for overachieving and maintaining targets and securing highest quality scores and C-sat
- Was assigned multiple responsibilities by management such as processing voicemails/training the new batches/manage escalations/ Quality audits of the transactions
- Conduct feedback session and one-O-one for the team members
- Got client award from CFO & CEO for successfully leading and completing the project (Canada High dollar deduction project)
STRENGTHS
- Proven ability of Dealing with Clients based in US
- Creative and Innovative approach
- Team Player and Self Motivated
- People management
Timeline
Assistant Manager
GENPACT
04.2021 - Current
Management Trainee
GENPACT
03.2016 - 03.2021
SME/Analyst Level 11
ACCENTURE
08.2014 - 03.2016
Training Officer
SERCO/ Intelenet Global service Pvt. Ltd.
08.2013 - 01.2014
Sr. Executive
WNS Global service Pvt. Ltd.
05.2009 - 07.2013
Bachelor of Arts - Social Sciences Education
Lucknow University
04.2001 -