Vijay Kumar
Key Account Manager
New Delhi
Summary
Dedicated and results-driven Manager with extensive experience in managing client relationships, optimizing fleet operations, and driving business growth within the logistics and transportation industry. Adept at fostering strong partnerships, executing growth strategies, and ensuring operational efficiency to meet and exceed client expectations. Proven track record of successfully managing high-volume deliveries, leading teams, and delivering exceptional service in fast-paced environments. Proficient in vendor management, operations oversight, and revenue generation.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Key Account Manager
Hala Mobility India Pvt Ltd
04.2025 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Built and maintained strong client relationships to drive business growth.
- Expanded key account base by identifying and cultivating new business opportunities.
- Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
Assistant Manager Operations
Creativity at Best Technologies
03.2024 - 02.2025
- Company Overview: Formerly known as Cabt Logistics
- Managing 7 First Mile & 2 Last mile Meesho Hubs across Delhi NCR & Kanpur
- Responsible for end-to-end planning and execution of first Mile & Last mile Operations
- Responsible to maintain client Matrices which includes timely pickups with 98.5% of seller level and 98.5% RTO Delivery with 100% OTP and First attempt delivery with 98.5% For Last mile To ensure timely deliveries are made to enhance customer experience in Delivery and close customer complaint in my Span if any
- Responsible to plan hub’s inhouse manpower and riders & vehicles as per the client’s Projection
- Responsible to prepare inhouse and rider’s payout
- Responsible to clean hub’s pendency and manage inventory
- Takes care of Client’s Billing and Invoicing
- Answerable to Client on End to end operations
- Formerly known as Cabt Logistics
Key Account Manager
Bycyshare Technologies Pvt Ltd
06.2023 - 03.2024
- Company Overview: Formerly known as Zypp Electric
- Managing Blinkit, Zepto, Bigbasket 5K and BB Now Client end to end Individually
- Responsible for Client Fleet growth with Coordination to Ops Team
- Responsible for timely invoicing and payments follow ups with the client and revenue generation
- Responsible to solve the daily callouts of ops team from client side for smooth operations
- Responsible to generate the bulk requirement of fleet from the client to fill and grow the business
- Responsible to prepare the growth plan and execution in operations for business growth purposes
- Currently running the fleet of 1100 Riders in blinkit and 1000 in Zepto and 250 in BB Now and 50 in BB 5K
- Responsible to train the Ops team with the client-side onboarding and application use process
- Formerly known as Zypp Electric
Assistant Manager Operations
Creativity at Best Technologies
11.2022 - 06.2023
- Company Overview: Formerly known as Cabt Logistics
- ODH/MDH Vendor Management (Pan India)
- Preparing vendor payout
- Vendor Payments Management
- Vendor Onboarding
- Vendor performance visibility to the stakeholders
- Agreement completion
- Vendor payments Ledger Maintenance
- Formerly known as Cabt Logistics
Senior Executive
Blink Commerce Pvt Ltd
05.2021 - 10.2022
- 3pl vendor management and operations (pan India)
- Last mile operations overseeing with 30+ vendors.
- Catering more than 1.5 lac shipments/month from 3pl Vendors
- Vendor management | escalation handling | payout processing
- Vendor performance monitoring and sharing daily reports with the management and vendors
Station Manager
Blink Commerce Pvt Ltd
02.2019 - 05.2021
- Delivery store (last mile operations) management
- Catering more than two thousand orders from the store
- Route planning and order assigning to rider’s
- Recovery of lost & mishandling shipments.
- Escalation
- Cash management and reconciliation
- Team management
- Team handling of more than 100+ off-role employees.
Team Leader
Blink Commerce Pvt Ltd
06.2017 - 02.2019
- Delivery Store Management
- Last Mile Operations Managing with 100+ Off-role employees.
- Grofers Delivery Management for Delhi store.
- Escalation Handling
- RTO Clearance
- Updating of Off-role employees’ attendance and mileage in fleet management
Customer Relationship Executive
QFS Consultancy
01.2016 - 03.2017
- Building a great relationship with the corporate clients who are having bulk Connections of tata photon data card and postpaid corporate sim connections.
- Service visit to clients to ensure an excellent service is provided to clients and a Payment collection
- Increase sales of tata photon data card by introducing product and services, cost to new client
Education
BACHELOR OF ARTS -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
01.2017 - 01.2020
MASTERS OF BUSINESS ADMINISTRATION - undefined
MANAV RACHNA INTERNATIONAL INSTITUTE OF RESEARCH AND STUDIES
01.2024 - 01.2026
Skills
- Strong interpersonal & communication skills
- MS Office Suite
- WPM: 90
- Ability to work collaboratively as part of a team
- Problem Solving
Accomplishments
- Successfully raised flex business from 30k shipment to 150k shipments/month with a cps of rs.55/order.
- My blinkit journey is also shared on blinkit’s official blog website and on LinkedIn as well by blinkit’s Official page
Interests
Theater
Environmental conservation
Singing
Hiking
Travel
Timeline
Key Account Manager
Hala Mobility India Pvt Ltd
04.2025 - Current
Assistant Manager Operations
Creativity at Best Technologies
03.2024 - 02.2025
MASTERS OF BUSINESS ADMINISTRATION - undefined
MANAV RACHNA INTERNATIONAL INSTITUTE OF RESEARCH AND STUDIES
01.2024 - 01.2026
Key Account Manager
Bycyshare Technologies Pvt Ltd
06.2023 - 03.2024
Assistant Manager Operations
Creativity at Best Technologies
11.2022 - 06.2023
Senior Executive
Blink Commerce Pvt Ltd
05.2021 - 10.2022
Station Manager
Blink Commerce Pvt Ltd
02.2019 - 05.2021
Team Leader
Blink Commerce Pvt Ltd
06.2017 - 02.2019
BACHELOR OF ARTS -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
01.2017 - 01.2020
Customer Relationship Executive
QFS Consultancy
01.2016 - 03.2017
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