Vijay Kumar Chaudhary
Noida
Summary
10 years of experience in ITIL, Incident Management, Troubleshooting, System/Server Support, and Clouds using ITIL processes and Project Management techniques for customer solutions in Infrastructure Management.
Overview
11
11
years of professional experience
Work History
Senior System Engineer
Savita Global Solutions
12.2022 - Current
- Manage IT support specialist to provide user-level support, including OS & software installation, system configuration
- Management of Windows Server/Active Directory, Azure active directory, DHCP, DNS server, GPO, WSUS
- O365
- Managing for User & Groups in Active Directory and Azure Cloud service
- Deploy virtual machines to virtual networks using Azure portal and RBAC Rolls
- Resolving basic issue of the Virtualization machines Citrix Workspace, Azure Virtual Desktop applications
- Experience in working with L3 Technician for Windows Servers (DELL, HP)
- Data backup and restore of Desktop, Laptop and Servers
- Managing WSUS server for patch management
- Managing RSA console for multifactor authentication
- Manage Trellix antivirus (DLP) for the resources
- End user support, remote for various system related issue
- Installing, configuring and managing license for Adobe Acrobat pro app
- Server monitoring like High CPU/Memory/ utilization
- Assets Management, Tagging, De-tagging assets labels, and Inventory management in various software
- Very good in MS excel, PPT logs report
Senior Process Associate
Tata Consultancy Services Ltd.
02.2017 - 12.2022
- Executed major incident management processes of ownership, escalation, communication, and restoration of service
- Handling customer issues through emails or ticketing system
- Providing technical assistance Teams /Webex for live issue regulations
- Monitoring servers and dealing with service failures and resource shortage issues using monitoring tools
- Using tools for problem solving for client, 11G (Oracle), UAM, IBM Louts Notes, HPSM ticketing tool
- Assign unresolved Incidents to appropriate Tier 2/3 Support Group
- Log all Incident/Service Request details, allocating categorization and prioritization codes
- Keep users informed about their Incidents’ status at agreed intervals
- Provide first-line investigation and diagnosis of all Incidents and Service Requests
- Verify resolution with users and resolve Incidents in ITSM tool
- Escalate Major Incidents to the Incident and/or Problem Manager
- Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator
- Logs Report, KPI Report, MIS work, Good in MS Excel
Desktop Support Engineer
Eicore Technologies
06.2014 - 02.2017
- Installing OS, Software and DB Applications and troubleshooting its Related Problem
- Active Directory, DNS, DHCP, Server Backup, Oracle Identity Access management
- End user support, remote for various system related issue
- Updated and configured IT assets to the department of state standers
- Performed inventories and usage monitoring of all IT Assets and records findings, changes and physical location
- Mail configuration on Several devices (Mobile, Laptop, Desktop) applied rules
Education
BCA -
Maharishi Dayanand University
01.2012
Skills
- Active Directory management
- Azure Administrator 104
- Cloud services
- Configuration management
- Azure Active Directory
- Azure virtual machines
- Asset management
- Network troubleshooting
- Desktop support
- Incident management
- Effective communication
- Operating systems
- Server monitoring
- Software installation
- ITIL framework
Mailing Address
H.No.-179 Hoshiarpur Village, Sector 51, Noida, U.P., 201301
Personal Information
- Father's Name: Dinesh Chaudhary
- Date of Birth: 01/19/88
- Marital Status: Married
Accomplishments
- Star Performer
- Service & Commitment Award
Timeline
Senior System Engineer
Savita Global Solutions
12.2022 - Current
Senior Process Associate
Tata Consultancy Services Ltd.
02.2017 - 12.2022
Desktop Support Engineer
Eicore Technologies
06.2014 - 02.2017
BCA -
Maharishi Dayanand University
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