VIJAY KUMAR KURMA
Bangalore
Summary
Results-driven Identity & Access Management Manager with 10+ years of experience in enterprise IAM operations, access governance, and security compliance for global organizations. Proven expertise in managing large-scale identity environments supporting 40,000+ users, leading IAM teams, and delivering 99%+ SLA compliance across access provisioning and incident resolution. Experienced in Active Directory, Office 365, ServiceNow ITSM, privileged access management, access governance, and audit support. Strong track record of improving IAM operational efficiency through automation, process optimization, and cross-functional collaboration with security, infrastructure, and application teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager, Identity & Access Management
Viatris
Bangalore
07.2015 - Current
- Lead end-to-end Identity & Access Management operations for 40,000+ enterprise users across multiple regions.
- Successfully managed IAM operations for 40,000+ users across global business units.
- Managed Joiner–Mover–Leaver (JML) lifecycle, provisioning and de-provisioning 500+ monthly access requests in Active Directory and Office 365 environments to ensure compliance and timely access.
- Maintain 99%+ SLA compliance for IAM service delivery using ServiceNow ITSM.
- Achieved consistent 99%+ SLA performance across IAM operations.
- Improved access request turnaround time by 25% through automation initiatives.
- Implement PowerShell-based automation and process improvements, reducing manual workload by 20–25%.
- Manage and mentor a team of 10 IAM analysts, driving operational excellence through performance monitoring and skill development.
- Act as the primary escalation point for high-priority access incidents and service requests.
- Collaborated with security, infrastructure, and application teams to enforce enterprise access governance standards, ensuring alignment with corporate security policies.
- Support internal and external audits by providing access review evidence and remediation actions.
- Govern privileged access management including admin accounts and server RDP access aligned with corporate security policies.
- Led enterprise IAM operations for global users across multiple business units and geographies, enhancing access security and user experience.
- Administer Active Directory objects including users, security groups, OUs, distribution lists, and shared mailboxes.
- Supported multiple audit cycles with zero major access control findings.
IAM / Active Directory Engineer
Magna Infotech (Client: Wipro Infotech)
Hyderabad
01.2013 - 07.2015
- Managed user identity lifecycle for 30,000+ enterprise accounts including onboarding, modifications, and terminations.
- Administered Active Directory users, groups, and access permissions.
- Delivered Active Directory and infrastructure support for large enterprise environments, ensuring seamless access and operations.
- Resolved incidents and service requests in ServiceNow, achieving 98% SLA compliance to enhance user satisfaction.
- Collaborated with infrastructure teams during server maintenance and scheduled activities to minimize downtime and maintain service continuity.
- Supported file servers, print servers, and application servers.
Systems Engineer / Desktop Support
Allied Digital Services Ltd
Hyderabad
05.2008 - 01.2013
- Delivered remote desktop and application support to enhance user experience across multiple corporate locations.
- Managed desktop systems, printers, and network connectivity to ensure seamless operations for enterprise users.
- Troubleshot workstation issues and supported hardware maintenance.
- Installed and configured Microsoft Outlook and enterprise applications.
- Provided IT services for Kingfisher Airlines from May 2008 to Dec 2010.
- Provided IT support for Matrix Laboratories Pvt. Ltd.
- Managed shared folders, application installations, and access permissions.
- Coordinated with vendors to streamline IT asset management and hardware support processes.
Education
Bachelor of Science (B.Sc.) - Computer Science
Shivaji University
Skills
- Identity & Access Management (IAM)
- Privileged Access Management (PAM)
- Joiner – Mover – Leaver (JML) Lifecycle
- Access Governance & Compliance
- Active Directory Administration
- PowerShell Automation
- ServiceNow ITSM Operations
- SLA & Incident Management
- Office 365 / Exchange Administration
- Audit Support & Risk Controls
- Team Leadership & Stakeholder Management
Certification
- Microsoft Certified IT Professional (MCITP) – Windows Server 2008
- System Hardware Engineering – IIHNT
Accomplishments
- Led IAM operations supporting 40,000+ users in a global enterprise environment.
- Maintained 99%+ SLA compliance across access provisioning and incident management.
- Reduced IAM operational workload by 20–25% through automation and process optimization.
- Delivered audit-ready access governance with zero critical audit findings.
- Recognized as Subject Matter Expert (SME) for Logical Access Management and escalation handling.
Timeline
Assistant Manager, Identity & Access Management
Viatris
07.2015 - Current
IAM / Active Directory Engineer
Magna Infotech (Client: Wipro Infotech)
01.2013 - 07.2015
Systems Engineer / Desktop Support
Allied Digital Services Ltd
05.2008 - 01.2013
Bachelor of Science (B.Sc.) - Computer Science
Shivaji University