Vijay Kumar Mopuru
Chennai
Summary
Experienced professional with over 15 years of success in leading high-performing teams, managing complex projects, and driving strategic growth. Combines corporate leadership with entrepreneurial expertise to deliver innovative solutions, streamline operations, and align initiatives with organizational goals. Known for a collaborative leadership style, process optimization, and a strong commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager - Customer Success Operations - LS – (Level – Senior)
Sulekha.com New Media Pvt. Ltd.
Chennai
05.2024 - 08.2025
- I led a team of 30 professionals to drive lead generation, customer acquisition, and retention strategies.
- I was responsible for refining market-driven processes, standardizing workflows, and launching new categories to enhance revenue streams.
- I collaborated with branch heads and cross-functional teams to optimize sales targets, resolve customer escalations, and drive business growth.
- Additionally, I consistently analyzed lead flow, identified gaps, and implemented strategies to maximize customer engagement and increase sales.
- Led Education Cluster category strategy, refining lead generation processes based on market trends, driving increased lead flow and sales opportunities.
- Standardized operations and developed SOPs, setting benchmarks to enhance workflow efficiency and lead quality.
- Collaborated with 6 Branch Heads to achieve their monthly targets for customer renewals and onboarding, optimizing sales processes across regions.
- Resolved customer escalations, converting refund requests into premium subscriptions, boosting retention and revenue.
- Generated 86 Lakhs in revenue through customer retention and new customer acquisition in 3-4 months.
- Fostered cross-department collaboration between SEO and CSO teams to resolve lead flow issues, improving lead quality and conversion rates.
- Launched 5 new categories and Health Care Cluster on Sulekha platform, driving 10 Lakhs in revenue in 5 months.
- Conducted field visits, upselling high-value packages to both new and existing customers, increasing sales.
- Performed weekly lead flow analysis, identifying demand gaps, and collaborated with the demand team to optimize lead generation.
- Engaged stakeholders with tailored proposals for cross-selling, generating 50 Lakhs in additional revenue.
Co-founder
RYTHUDATHA Agri Startup.
Andhra Pradesh
12.2021 - 05.2024
- Found in the year 2022 to uplift the Farmers Income through sustainable farming and make farmer livelihood easy with the technology adoption through machinery and providing the platform to sell their produce directly to the wholesalers and retailers.
- Installed the Farm equipment (A-Z) with an investment of 1.2Cr.
- Collected the land of 100acer from individual farmers and cultivated the sustainable forming of Millets (Sorghum (Jowar) Pearl Millet (Bajra) Finger Millet (Ragi) Small millets).
- Created FPO of 700 Farmers and Provided the services and increased the profit by 2x by reducing the manual effort and labor cost to 70%.
- Created a channel to sell the Farmers produce directly to the NGOs and other wholesalers from the farm without storing the produce which helped the farmers to reduce the transportation and labor cost to Zero.
- Conducted farm visit by Scientists from ICAR institute and other regional Govt officials and educated the farmers the importance of sustainable farming.
- Introduced free Agri App to the Farmers to get the complete knowledge of crop life cycle and the remedies for the plant at different stages.
- Received the best Young Farmers Award from the District collector for cultivating the sustainable farming of millets and Seeds.
- 100% Reduction in the burning of crop wastage of 200 Acers cotton crop with the help of machinery and improvised the soil condition.
- Created a channel to sell the crop wastage to Dairy farm and Goat farming which increased the profit margin to 10%.
Catalog Specialist – II (Level – 4)
Amazon Development Center Pvt. Ltd.
Chennai
10.2019 - 11.2021
- Managed a team of 25 high performing individuals, onboarding new task, set up Business goals and Operational goals, built on KPIs to measure the impact of the tasks and managed end to end operations of EU F3 (Fresh/Food/Fast) Business in Marketing and Vendor management of retail categories.
- On boarded and managed 27 Tasks in a span of 11 months and standardized the processes by writing the SOP, Quality parameters and KPIs to measure the impact of the tasks.
- Identified and implemented solutions to the unknown issues of Buyability which improved 76% Buyability rate across EU5 MPs.
- Identified 90K low grade IDQ ASINs in Softlines, Categorized and fixed the Leaf nodes, product description, bullet points and Title which improved 22% of IDQ Score.
- Identified and fixed the trapped inventory ASINs worth of $ 7M in sales for EU Softlines and scaled this task up in other MPs across amazon.
- Increased 2x productivity in marketing campaigns task for AmzonFresh by creating and implementing a prerequisite template and improved TAT 5 days against the goal of 15days.
- Developed a communication mechanism using ALM tools to outreach the vendors, retailers and third-party vendors on bulk which saved 4HC overall across three functional.
- Driven “Defect Elimination” program for Vulcan, identified 15 defect elimination opportunities and implemented 12 DE through Upstream fixes, adding features to the existing tools. Saved 7HC overall.
- Driven and Implemented FMEA for 27 tasks and brought down risk analysis percentage to 0% from 67% with quality check in place, upstream fixes and automations.
- Developed a training module for functional on-boarding and trained new hires.
- Mentored senior associates and Associates to scale up to next level promotion.
- Actively participated in Amazon hiring program and main POC of German language hiring process for Chennai & Bangalore location.
Senior Catalog Associate (Level – 3)
Amazon Development Center Pvt. Ltd.
Chennai
05.2016 - 10.2019
- Improved broken variation rectification rate from 42% to 76% and unblocked $ 5M inventory value for EU5 MPs.
- Improvised the Broken variation Quality samples from 20% to 100% by implementing the quality check Automation for the fixed ASINs which Saved 0.5HC.
- Identified 70K low grade ASINs and implemented secondary images and image zoomable upload to the item which predominantly improved 7% of IDQ score.
Catalog Associate (Level – 2)
Amazon Development Center Pvt. Ltd.
Chennai
04.2013 - 05.2016
- Delivered and consistently maintained the high standard catalog enhancement for DE Media by timely uploading the new release product images, trailer’s upload, product description and A+ content.
- Improved the 1.5x productivity by implementing Input request template sheet for vendors and reduced dependency and improved TAT 3 days against SLA of 6 days for DE Media.
- Saved 1.5HC by implementing the Automation for ASIN merge Task.
German Language Expert
Datamatics Global Services Ltd.
Mumbai
11.2011 - 03.2013
- Handled top quality product of e-bay website for Germany marketplace and monitored the top product quality by sourcing the missing data.
- Monitored Quality check of the Product Descriptions, Bullet points, images and titles of top products.
- Managed daily work allocation and collation of the team data and share it with the team lead on daily basis.
- Prepared and presented the PPTs for the newly added GLs with the team and guided what to source and where to source the values as per the stakeholder guidelines.
Education
B.Tech - EEE
Sri Kottam Tulasi Reddy Memorial College of Engineering
Kondair01.2007
Diploma - EEE
Loyola Polytechnic College
Pulivendula01.2004
S.S.C. -
Govt. High School
Pulivendula01.2001
Skills
- Stakeholder Management
- Vendor Outreach
- Root cause Analysis
- Process Improvement
- Defect Elimination
- Operations Improvement
- Cross functional
- Training and Development
Websites
Certification
- Completed Lean Six Sigma Green belt Certification.
- Completed 'Digital marketing' Certification from MSME institute, Chennai.
- Certified Amazon process trainer and trained 150 candidates overall (Level 2-5).
- Completed Certification in 'Amazon retail tools'.
- Completed Certification in Amazon hire 'Make hiring great decision'.
Rewards And Recognition
- Received 'Einstein Award' for the highest process automations.
- Received 'Customer Delight Award' for fixing live broken variations and catalog issues.
- Received 'Above and Beyond' and 'First Among Equal' Awards for cross-functional support.
Area Of Expertise
- Stakeholder Management
- Vendor Outreach
- Root cause Analysis
- Process Improvement
- Defect Elimination
- Operations Improvement
- Cross functional
- Training and Development
Timeline
Senior Manager - Customer Success Operations - LS – (Level – Senior)
Sulekha.com New Media Pvt. Ltd.
05.2024 - 08.2025
Co-founder
RYTHUDATHA Agri Startup.
12.2021 - 05.2024
Catalog Specialist – II (Level – 4)
Amazon Development Center Pvt. Ltd.
10.2019 - 11.2021
Senior Catalog Associate (Level – 3)
Amazon Development Center Pvt. Ltd.
05.2016 - 10.2019
Catalog Associate (Level – 2)
Amazon Development Center Pvt. Ltd.
04.2013 - 05.2016
German Language Expert
Datamatics Global Services Ltd.
11.2011 - 03.2013
B.Tech - EEE
Sri Kottam Tulasi Reddy Memorial College of Engineering
Diploma - EEE
Loyola Polytechnic College
S.S.C. -
Govt. High School