Vijay Kumar Pandey
Gurgaon
Summary
Seasoned Facility & Housekeeping Leader with 21+ years of experience in luxury hospitality and large-scale corporate operations. Currently serving as Assistant Vice President - Housekeeping at PVR INOX, leading housekeeping and hygiene management across 390 cinemas in 115 cities Pan India. Recognized for delivering exceptional guest experiences, ensuring highest hygiene standards, and driving operational excellence. Proven expertise in multi-location leadership, SOP standardization, automation, vendor management, budgeting, and sustainability.
Overview
23
23
years of professional experience
Work History
Assistant Vice President - Housekeeping
PVR INOX Limited
06.2025 - Current
- Spearheading housekeeping operations across 390 cinemas in 115 cities.
- Standardized SOPs & automation in MIS reporting.
- Leading recruitment, training, and performance management across large teams.
- Implemented cost-control frameworks with sustainable practices.
- Strengthened hygiene & pest control programs nationwide.
- Monitoring digital checklist for smooth operation.
- Alignment in Brand orientation across cinemas.
Executive Housekeeper - Driving Quality & Hotel Experience Champion
Crowne Plaza Greater Noida
NCR, India
06.2023 - 06.2025
- Managed housekeeping & laundry operations for 398 rooms and convention centre.
- Developed SOPs, job descriptions, and departmental policies.
- Oversaw vendor contracts (pest control, horticulture, glass cleaning).
- Directed budgeting, forecasting, and expense planning.
- Conducted workforce planning and performance appraisals.
- 398 Keys
Director of Services
The St. Regis Goa Resort
Goa, India
06.2022 - 05.2023
- Directed Housekeeping & Laundry operations for 206 villas across 49-acre resort.
- Oversaw procurement of uniforms & supplies.
- Supported rebranding initiatives through training & process alignment.
- Managed interiors and project-related responsibilities.
- 206 Keys
Preopening Executive Housekeeper
Taj Resort & Convention Centre
Goa, India
12.2019 - 05.2022
- Led preopening housekeeping & spa operations for 18-acre resort.
- Designed SOPs, policies, and staffing structures.
- Oversaw contracts and simulation processes.
- Developed departmental setup for laundry, florist, uniform, and linen rooms.
- 299 Keys
Executive Housekeeper
Taj Hotel & Convention Centre
Agra, India
12.2016 - 11.2019
- Directed operations for 239 rooms and convention facilities.
- 239 Keys
Preopening Executive Housekeeper
Hilton Jaipur
Jaipur, India
07.2014 - 04.2016
Executive Housekeeper
Radisson Blu Plaza
Hyderabad, India
03.2013 - 07.2014
- 155 Keys
Assistant Executive Housekeeper
DoubleTree by Hilton
Gurgaon, NCR
11.2011 - 10.2012
- 184 Keys
Assistant Housekeeping Manager
Hilton Chennai
Chennai, India
05.2010 - 11.2011
- 204 Keys
Assistant Manager - Housekeeping
Intercontinental Eros
New Delhi, India
07.2008 - 05.2010
- 218 Keys
Housekeeping Executive
Radisson MBD
Noida, India
07.2005 - 03.2008
- 126 Keys
Housekeeping HOT
Oberoi Grand Kolkata
Kolkata, India
03.2003 - 06.2005
Education
Diploma in Hotel Management - undefined
NIPS School of Hotel Management
01.2004
Intermediate Course in IATA - Air Ticketing
UFTA
Intermediate - undefined
Magadh University
01.1998
Matriculation - undefined
Mahesh High School
01.1996
Skills
- Leadership & Team Management
- Operational Efficiency
- Guest Satisfaction
- Budget & Inventory Management
- Training & Development
- Quality Assurance
- Health & Safety Compliance
Accomplishments
- Successfully transitioned the First St. Regis Resort in Goa.
- Awarded Leader of the Year 2024 & Bi-Annual Leader of the Year 2023 at Crowne Plaza.
- Preopening Executive Housekeeper - Taj Resort & Convention Centre, Goa.
- Preopening team member - Hilton Jaipur, Hilton Chennai, DoubleTree Gurgaon.
- Twice promoted within two years at Carlson Group Hotels.
- Certified ISO 14001 Auditor & HACCP member.
- Recognized as Hotel Experience Champion at IHG & Housekeeping Master for SWA.
Timeline
Assistant Vice President - Housekeeping
PVR INOX Limited
06.2025 - Current
Executive Housekeeper - Driving Quality & Hotel Experience Champion
Crowne Plaza Greater Noida
06.2023 - 06.2025
Director of Services
The St. Regis Goa Resort
06.2022 - 05.2023
Preopening Executive Housekeeper
Taj Resort & Convention Centre
12.2019 - 05.2022
Executive Housekeeper
Taj Hotel & Convention Centre
12.2016 - 11.2019
Preopening Executive Housekeeper
Hilton Jaipur
07.2014 - 04.2016
Executive Housekeeper
Radisson Blu Plaza
03.2013 - 07.2014
Assistant Executive Housekeeper
DoubleTree by Hilton
11.2011 - 10.2012
Assistant Housekeeping Manager
Hilton Chennai
05.2010 - 11.2011
Assistant Manager - Housekeeping
Intercontinental Eros
07.2008 - 05.2010
Housekeeping Executive
Radisson MBD
07.2005 - 03.2008
Housekeeping HOT
Oberoi Grand Kolkata
03.2003 - 06.2005
Diploma in Hotel Management - undefined
NIPS School of Hotel Management
Intermediate Course in IATA - Air Ticketing
UFTA
Intermediate - undefined
Magadh University
Matriculation - undefined
Mahesh High School