Vijay kumar Periyasamy
Chennai
Summary
I have over seven years of experience in operations and business, with a focus on cybersecurity partners and McAfee, Barracuda, and Fortinet account managers relationships. I believe a critical factor in my career success is the ability to adapt quickly, learn, lead teams, communicate, and influence key stakeholders to achieve successful outcomes for my clients and my employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Manager
Redington Limited
Perambur
04.2023 - Current
- Vendor and Partner Management
- Achieving GM, PBT, and PAT targets.
- Maintaining timely service closure and its average 80% retention rate across India.
- New Partner Onboarding and Enablement.
- Reporting to regional account managers and OEMs in Singapore and the US with point of sales and inventory funnel.
- Handling escalations of partners where customers are unable to use the McAfee and Barracuda services, RMA, and DOA.
Renewal Specialist
Redington Limited
04.2019 - 04.2023
- Vendor and Partner Management
- Customer relationship management tools.
- Time management and multitasking.
- Sharing commercials to partner
- Managing Renewals Target.
- Maintaining market share.
- Updated customer accounts and processed payments.
Commercial Executive
Redington Limited
05.2017 - 04.2019
- Order Management, Loading Orders to Vendor
- Managing complete Billing and Inventory
- Addressing Partner and customer related Issue
- Managing Stock & Sales Operations.
- Managing End-to-end Material Delivery
- Tracking Shipping status and maintenance of RMA Orders
AR Caller
HCL(Apira Healthcare Process)
04.2016 - 03.2017
- Responsible for processing Claims, follow up with various parties
- Handling Physicians, Front Desk Team End customers, who are all involved in this Healthcare products.
- Coordinating with vendor Freight Forwarders to Deliver the DME Products on Time.
- Imports for quick invoicing and timely delivery of the DME materials
- Worked in Automation Anywhere tool to automate invoicing bulk orders.
- Tools handled: SAP, Automation Anywhere.
- Handling Customers Escalations on Damaged materials
Customer Service Associate
Sutherland Technologies
07.2014 - 12.2015
- Handling customer queries related to flight schedules, bookings, cancellations, and other services.
- Assisting with making, modifying, or canceling flight reservations, and providing information about ticket prices and availability.
- Addressing and resolving customer complaints, such as flight delays, baggage problems, or service dissatisfaction.
- Handling requests for refunds or compensation and ensuring that procedures are followed to issue payments or credits.
- Assisting with issues related to the airline's website/mobile app, including troubleshooting problems with online bookings.
- Maintaining records of customer interactions and preparing reports on service quality and common issues to help improve the customer experience.
- Developing and implementing quality assurance processes to ensure that services provided by the airline meet established standards and customer expectations.
Education
MBA - Logistics & SCM
Madras University
Chennai12.2020
B.Sc - Physics and Math
DG Vaishnav college
Chennai12.2014
HSC - Math & Computer science
St.Paul's Higher Secondary School
Chennai12.2010
SSLC -
Govt ADW Boys Higher Secondary School
Chennai12.2008
Skills
- Escalation handling
- Problem solving
- Quality Assurance
- Customer relationship management
- Sales operations
- Renewal management
- Team management
- Communication skills
Certification
- PowerPoint Essential Training in Microsoft 365
- SharePoint Essential Training
- Excel Essential Training in Microsoft 365
- Project Management Foundations
Accomplishments
- Received the Trellix (McAfee) Rising Star Award in March 2023
- Increased overall McAfee and Barracuda business share
- Received the Consecutively Best Distributor Award from Trellix for the last four years
- Developed Auto Macro sheets for quality checks and reporting for inventory management
- Promoted to Senior Process Associate within one year of employment, and assisted with the training and supervision of new hires at HCL
- Developed Auto Macro sheets for Quality Checks & reporting for Inventory Management.
- Promoted to Senior Process Associate within one year of employment and assisted with training and supervision of new hires in HCL.
- Developed Auto Macro sheets for Quality Checks & reporting for Inventory Management.
- Promoted to Senior Process Associate within one year of employment and assisted with training and supervision of new hires in HCL.
- Developed Auto Macro sheets for Quality Checks & reporting for Inventory Management.
- Promoted to Senior Process Associate within one year of employment and assisted with training and supervision of new hires in HCL.
- Developed Auto Macro sheets for Quality Checks & reporting for Inventory Management.
- Promoted to Senior Process Associate within one year of employment and assisted with training and supervision of new hires in HCL.
- Developed Auto Macro sheets for Quality Checks & reporting for Inventory Management.
- Promoted to Senior Process Associate within one year of employment and assisted with training and supervision of new hires in HCL.
- Developed Auto Macro sheets for Quality Checks & reporting for Inventory Management.
- Promoted to Senior Process Associate within one year of employment and assisted with training and supervision of new hires in HCL.
- Developed Auto Macro sheets for Quality Checks & reporting for Inventory Management.
- Promoted to Senior Process Associate within one year of employment and assisted with training and supervision of new hires in HCL.
Hobbies and Interests
- Learning about New Technologies
- Sports
Personal Information
Date of Birth: 06/02/1994
Phone: 739-733-3858
Email: vijay.periyasamy02@gmail.com
Address: No. 82, Thiruppur Kumaran Street, Perambur, Chennai 600011
Languages
Tamil
First Language
English
Advanced (C1)
C1
Declaration
- I hereby declare that all the above information provided is factual and correct to the best of my knowledge,
Vijay Kumar Periyasamy
Chennai
Timeline
Product Manager
Redington Limited
04.2023 - Current
Renewal Specialist
Redington Limited
04.2019 - 04.2023
Commercial Executive
Redington Limited
05.2017 - 04.2019
AR Caller
HCL(Apira Healthcare Process)
04.2016 - 03.2017
Customer Service Associate
Sutherland Technologies
07.2014 - 12.2015
MBA - Logistics & SCM
Madras University
B.Sc - Physics and Math
DG Vaishnav college
HSC - Math & Computer science
St.Paul's Higher Secondary School
SSLC -
Govt ADW Boys Higher Secondary School
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