Quality Engineering Leader and Senior Test Manager with 20+ years' experience in large, complex enterprise environments. Strong track record in building QE / QA functions and Test CoEs, delivering robust test strategies and automation frameworks, and improving product reliability and time-to-market. Experienced across financial services, insurance, telecom, automotive and hospitality, covering web, mobile, data platforms (DWH/ETL), SAP and cloud. Skilled at working with C-level stakeholders, leading large cross-functional teams and driving QA to QE transformation in Agile/DevSecOps environments. Target roles: Quality Engineering Lead / Manager
Senior Test Manager
Head of QA / QE
Overview
15
15
years of professional experience
1
1
Certification
Work History
Capability Chapter Quality Engineering Leader
Fidelity International
01.2024 - Current
Defined the Capability Test Strategy for Reconciliation & Product Management Core platforms, including Shift-Left, Quality Gates, Pyramid Testing framework, E2E Test Automation Architecture, and Test Delivery Management processes.
Led Test Competency development, Test Governance, and Strategic Quality Assurance initiatives for complex technology transformation projects.
Built the Testing team and processes from the ground up, adopting modern engineering practices to accelerate market delivery while maintaining high quality standards.
Championed Quality Assurance initiatives such as API Automation Test Strategy, optimization of the testing pyramid, service/data virtualization, and efficiency improvements across the delivery lifecycle.
Collaborated closely with Development, DevOps, and Product teams to implement shift-left testing, robust test data management, and test coverage alignment.
Integrated Quality Engineering into CI/CD pipelines (Jenkins/GitLab), enforcing test gating, code quality checks, and coverage thresholds.
Implemented non-functional testing strategies (performance, security, resiliency) using tools like JMeter and embedded them into automation cycles.
Developed and extended robust Automation Frameworks using Selenium WebDriver, Playwright, Rest Assured, Maven, Cucumber, and CI/CD tools for multi-tier, BDD/POM-based solutions.
Contributed to proposal, RFP, and stakeholder presentations by articulating QE capability maturity, roadmap, and measurable outcomes (KPIs, ROI, coverage).
Led continuous improvement initiatives through test metrics, root cause analysis (RCA), retrospectives, defect leakage trend analysis, and QE process optimization.
Explored and implemented GenAI tools (Claude, GitHub Copilot, MCP with Playwright, LLMs) for code generation, manual and automation test scripts, and test data creation.
Program Test Manager
Fidelity International
02.2022 - 12.2023
Led cross-functional teams to develop and implement comprehensive testing strategies.
Managed resource allocation, ensuring optimal staffing for project timelines and deliverables.
Developed test plans and executed quality assurance processes to enhance product reliability.
Collaborated with stakeholders to define testing requirements and acceptance criteria for software releases.
Define the Quality Vision, Roadmap & Priorities, Test Strategy, Automation Architecture & Test Delivery Management process for the Tahoe Programme Testing team.
Set up the Testing team and processes from scratch for the Tahoe Programme. Adoption of the new engineering practices to support early market delivery with excellent quality
Incepted the shift-left automation on feature branch with service layer using Rest Assured and achieved service virtualization using WireMock server to complete 70%~ testing coverage on dev environment.
For ETL testing, setup the quality strategy to cover the various level of testing i.e. data completeness, accuracy, transformation, duplicate/null checks, recon, regression, performance (Jmeter), and security testing with manual and automation testing.
Test strategy formulated with Keep version control for test cases and test data, Use mock/stub data for PII/GDPR compliance., Automate frequently repeated regression tests., Validate incremental loads and full loads, Include early validations in data pipelines (e.g., schema drift detection)., Integrate testing in CI/CD for DataOps.
Drive Quality Assurance initiatives like API Automation Test Strategy, Adhering & fixing the testing pyramid, service, and data virtualization for efficiency at overall delivery lifecycle
Collaboration with the technology engineering group to define, implement the engineering processes and practices for Quality Assurance Function
Manage stakeholders' and client expectations as an indicator of quality across different teams and geographies involving Technology, Product Owners, Business teams, Operations teams and vendors
Define Test Strategy, Test Planning, Estimation, Test Scripting and Execution, Resource Planning and Tracking progress for Projects involving in-house development and external vendor products
Develop robust Automation Framework using Selenium WebDriver, Test Complete, Maven, Cucumber, Rest Assured etc. & CI/CD tools for a multi-tier architecture solution
Work and coordinate with multiple teams/stakeholders to ensure the development, readiness, and deployment of Quality solution in Production environment.
Define and lead the transformation journey of Quality Assurance teams to Quality Engineering
Define Test data management solutions for provisioning the data required for test automation
Resource hiring, Mentoring, Growth, and Skill development of the QA resources
Lead and manage the different type of testing like Component, Integration, Regression, Smoke, Performance, end to end, UAT testing for the Project
Participation in various governance forums with project stakeholders from business, technology, and operations, to address critical risks and issues
Familiarity with compliance testing, audit traceability, and reporting standards in banking environments
Define the Quality metrics and measurements, defects, test reports and exit criteria for sign-off
Drive adoption of toolsets in line with the organizational direction and connect to the wider delivery and testing community within the organization to share best practices DevSecOps, Pyramid testing, shift left, non-prod stability, First-time automation using BDD, release candidate testing, Performance Testing using Jmeter, etc.
Working with Program delivery manager, Product Owners of different capabilities and platforms, Solution architect, developer/QE, and release teams for Quality alignment for test strategy, test planning and execution, KPIs/SLAs, stage-gates, technical solutioning, release planning, support required, etc.
Ensuring RAID model, proposed Mentorship program, Newsletter, and skillset management.
Portfolio Quality Engineering Leader
Workplace Investing
09.2018 - 01.2022
Led a central Testing CoE delivering quality engineering for digital onboarding, policy issuance, customer servicing and SAP-based platforms.
Accountable for quality KPIs (coverage, automation %, production defects, release stability) across multiple programs.
Established and scaled TCOE: maturity assessments, tools evaluation, enterprise test strategy rollout (shift-left, BDD, service virtualisation, TDM).
Directed E2E testing for SAP (ERP, CRM, cloud), AWS migration, DataLake, AML and L&A product implementations.
Managed teams of ~130 (managers, architects, leads, functional and non-functional testers) across multiple locations.
Publicis Sapient – Gurugram, India
Senior Assistant Vice President – Quality / Enterprise Testing Services & Automation CoE | Jan 2015 – Aug 2018
Led Quality Engineering engagements across life & annuity, insurance, analytics, healthcare and banking.
Set up and ran a Testing CoE, including centralised automation services and shared frameworks for multiple business units.
Delivered enterprise automation solutions using Selenium, Java, RESTAssured, UFT, Tosca, Katalon and Cypress, achieving significant effort and cycle-time savings.
Promoted consistent QA practices, metrics and tooling across projects, working closely with engineering and operations leadership.
Software Engineering Manager – Development & Testing
01.2011 - 12.2014
Managed a central automation QA team supporting 12+ scrum teams.
Delivered functional and performance automation (Selenium/Java, UFT, JMeter, Jenkins) to reduce regression effort and improve release speed.
Supported DevOps and cloud-based testing initiatives, integrating tests into CI pipelines and reporting via Tableau/Rally.
Strong client and stakeholder engagement, including C-suite reporting and governance
Customer-centric mindset with focus on production stability and risk reduction
Experience in transition management, offshore/captive setup and scaling QE teams
Cycling
Cycling is my preferred way to stay active, explore new places, and maintain a healthy work-life balance. I enjoy both long rides and leisurely weekend trips, finding it a great way to refresh and recharge.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Capability Chapter Quality Engineering Leader
Fidelity International
01.2024 - Current
Program Test Manager
Fidelity International
02.2022 - 12.2023
Portfolio Quality Engineering Leader
Workplace Investing
09.2018 - 01.2022
Software Engineering Manager – Development & Testing