Vijay N

Summary

Competent IT professional 12 years of System Support Engineer experience with proficiency in designing, implementing and administering large and small networks. Possesses the desired combination of technical and functional proficiency with expertise in system and network administration; installation and configuration of IT networks, maintenance, troubleshooting and network user management. Demonstrated capabilities in providing technical support and structuring customized solutions to meet customer’s specific needs High performing with proven professional diligence & caliber in Hardware Networking, System Administration, Troubleshooting, System Configuration & Technical Support Operations targeting optimal operational performance & client satisfaction. Excellent Relationship Management skills, with the ability to conceive profitable and efficient solutions utilizing technology.

Overview

years of professional experience

Certification

Work History

Desktop Support Engineer

VAYS INFOTECH

BANGALORE

12.2009 - 01.2013

Maintain Network compromising of Workstations, Laptops, Printers, and other Peripherals and associated services, endeavoring to ensure uninterrupted operation, data integrity, security, and a virus-free environment
Installation, configuration, maintenance and troubleshooting of Windows Desktops
Technical support for variety of software, hardware and network-related problems
Tasks involved in system hardware support and Windows Troubleshooting
Installation and configuration of mail clients like Outlook Express
Installation of service packs and hot fixers to clients
Local Printer and network printer installation and Management
Installation and Configuration of Antivirus Clients
Creating and managing user accounts, groups and Folder access permissions
Hands-on solving day-to-day operation issues, resolution of technical issues as they relate to system integration and support.

Education

MBA - Information Technology

Karnataka state open University

Bsc - Information Technology

BSP University

Computer Hardware and Network -

Jetking Pvt Ltd

Bangalore

Skills

System Administration
Incident Management
Network/System Administration
Hardware/Software Implementation & Maintenance

Technical Troubleshooting
SLA Management
Server Management
Vendor Management

Certification

MCSE
Wipro certified Desktop engineer

Additional Information

12 years

Personal Information

Title: TECHNICAL SERVICES SPECIALIST
Date of Birth: 02/28/89

Timeline