Vijay Narayanan

• Owned end-to-end Quality Engineering operating model, integrating test strategy and framework modernization.
• Led QE, Data, and AI transformation across four strategic delivery tracks, governing 24+ engineers through standardized KPIs.
• Accelerated productivity with AI-enabled engineering initiatives, implementing automated test generation from Swagger and Postman.
• Drove enterprise automation modernization, achieving full Playwright refactoring across core platforms with 95% functional coverage.
• Governed multiple commercial engagements, ensuring margin discipline and compliance in alignment with financial objectives.

• Served as primary client-facing delivery lead, managing senior stakeholder communication and budget utilization.
• Drove multi-option proposals exceeding $120K, aligning AI adoption with cost and value outcomes.
• Led comprehensive QE and Automation transformation for Nuuly, overseeing a T&M engineering team.
• Executed deployment of Apexon’s accelerator on GCP, ensuring infrastructure setup within a 9-week timeline.
• Integrated Nuuly’s automation framework with VectorDB, enhancing test generation accuracy by approximately 25%.
• Established governance through weekly WSRs and sprint reviews, ensuring artifact completeness across teams.

• Led enterprise-scale testing and quality delivery for a $8–12M+ annual Marriott International portfolio, overseeing 80+ engineers across Digital, SDET, and Platform streams with consistent on-time, in-scope execution.
• Owned commercial governance and account strategy, driving contract structuring, SOW execution, and proposal development, contributing to 15–20% YoY growth through delivery-led trust and scope expansion.
• Established robust program stability and delivery assurance frameworks across mission-critical systems, reducing incidents and escalations by ~30% through disciplined risk, dependency, and release governance.
• Designed and institutionalized scalable operating models (demand planning, backup coverage, EST shift strategy, onboarding/offboarding), improving resource utilization by 20–25% while ensuring business continuity.
• Directed end-to-end financial management including forecasting, revenue realization, budget control, billing, and variance analysis, achieving >97% forecast accuracy and 5–8% margin improvement through disciplined cost governance.
• Led executive governance and stakeholder engagement through CEO reviews, QBRs, leadership councils, and director forums, accelerating decision-making and mitigating enterprise risk.
• Orchestrated multi-program delivery across 10+ concurrent initiatives, ensuring milestone predictability, delivery excellence, and alignment with Marriott’s long-term technology roadmap.
• Partnered closely with sales and account leadership to align delivery outcomes with revenue, margin, and renewal objectives, enabling 100% renewal continuity for in-scope programs.
• Sustained industry-leading customer satisfaction with CSAT 4.7+/5 and NPS 70+, positioning Apexon as a trusted, long-term strategic delivery partner

· Led an enterprise-wide Performance Engineering program for CenterPoint Energy’s customer portals and OMS platforms, supporting 7+ million customers across storm-critical utility operations.

· Directed large-scale load and stress testing across 0.5×, 1×, 2×, 4× and breakdown scenarios, ensuring storm-season readiness and platform resilience under extreme outage conditions.

· Validated concurrency modelsfor Blue-Sky (1,250 CU), Grey-Sky (2,500 CU), and Black-Sky (15,000 CU)scenarios, enabling confident preparedness for peak outage and recovery events.

· Designed and delivered a comprehensive Performance Framework and NFR model.

· Led a high-impact Performance Certification initiative, issuing CenterPoint Energy’s official performance attestation, strengthening regulatory readiness and executive confidence.

· Executed weekly end-to-end performance cycles, achieving consistent Green status across load, stress, and database tests through disciplined execution and rapid defect closure.

· Owned full delivery and client governance, leading kick-offs, discovery reviews, NFR sign-offs, certification forums, and executive updates across internal and customer stakeholders.

· Supported commercial governance and revenue realization, managing invoice reconciliation totaling $34K+, ensuring billing accuracy and financial compliance.

• Executive-owned end-to-end Performance Testing program for FPL’s ADMS migration, covering web, mobile, IVR, and enterprise channels, de-risking a mission-critical utility platform transformation.
• Directly enabled revenue growth, closing a $47K assessment milestone and supporting a $140K follow-on engagement, while serving as Program Manager & Executive Owner for governance and sign-off.
• Established certified E2E performance baselines across blue-sky and storm scenarios, enabling data-driven go/no-go decisions for backend migration.
• Validated storm-load readiness (1× & 2.5× IRMA scenarios), ensuring SLA compliance and minimizing risk during critical events.
• Resolved cross-platform performance blockers (Mainframe, DB2, MuleSoft, authentication latency) through structured RCA and coordination with senior stakeholders.

• Led 20+ member engineering program to modernize Identity Digital's high-traffic RNS Domain Engine.
• Championed containerization of six core services, defining multi-region deployment architecture to enhance scalability and performance.
• Delivered end-to-end modernization blueprint, enhancing maintainability and security through technology upgrades.
• Directed Discovery Phase for seven applications, assessing .NET and Python infrastructures to inform modernization strategy.
• Established enterprise-grade CI/CD pipelines for .NET and Python, implementing code quality standards and automation.
• Anchored RNS algorithm upgrades, optimizing performance while ensuring production-grade recommendation accuracy.
• Defined performance testing strategy and critical workloads, enabling optimization for peak-traffic scenarios.
• Drove program governance by managing architecture decisions and ensuring environment readiness in alignment with leadership objectives.

• Led a multi-phase Performance Engineering & Automation transformation for NEER’s mission-critical ETRM platform, owning roadmap, technical governance, and execution across Releases 1 & 2.
• Executed a rapid 3–4 week QE & performance assessment, identifying critical scalability and execution gaps across Openlink/Endur, JMeter workloads, GitHub, and QMetry environments.
• Delivered an AWS AppStream–based performance POC, validating enterprise tooling (StatPro, Triangle, JMeter, LoadRunner variants) and establishing a scalable, cloud-enabled testing model.
• Defined and executed a performance strategy targeting 1.5× scalability uplift, aligned to Phase-2 release timelines (Apr24–Jul24), enabling readiness for high-volume trading workloads and regulatory scrutiny.
• Defined and executed a performance strategy targeting 1.5× scalability uplift, aligned to Phase-2 release timelines (Apr24–Jul24), enabling readiness for high-volume trading workloads and regulatory scrutiny.
• Built and led specialised offshore Performance Engineering pod, increasing automation coverage from ~25% to 80%, enhancing testing efficiency.
• Directly enabled new revenue, securing an $89K initial win with a clear expansion path to $150–250K and a long-term opportunity exceeding $350K, establishing Apexon’s foothold in the Utilities ETRM space.
• Recognised by leadership for impactful delivery and technical leadership, contributing to follow-on contract wins and establishing credibility.

● Led end-to-end delivery of EO Labs’ SwimBetter Coach App, a fast-paced 6-week, multi-sprint program spanning UI/UX, React, Node, AWS Lambda, API Gateway, DevOps, and video-analytics—successfully delivering a market-ready MVP.

● Orchestrated cross-functional global teams (Architecture, UI/UX, FE, BE, DevOps) to translate product vision into scalable architecture, integrated APIs, and coach-facing dashboards with zero critical slippage.

● Established production-grade DevOps and cloud readiness, enabling automated pipelines, reliable deployments, and reduced environment risks across AWS-hosted workloads.

● Drove differentiating video-sensor intelligence features(metrics-to-video mapping, timeline sync, annotations, analytics exports), strengthening EO Labs’ AI-led sports science positioning.

● Governed delivery across multiple SOWs and funding models(AWS-funded MVP, Phase-1, completion milestones), ensuring acceptance compliance and USD 40K+ commercial realization.

● Acted as a trusted client-side delivery and technology partner, proactively resolving risks, aligning stakeholders, and ensuring predictable velocity, utilisation transparency, and release stability.

• Designing strategic IT transformation plans and implementing a target operating model to leverage new business enablement, reduce costs and streamline operations to ensure competitiveness in a global market.
• Spearheading the entire day-to-day operational and tactical aspects of large-scale projects across the project lifecycle encompassing monitoring, controlling and reporting against plans.
• Managing scope, identifying and mitigating risk across projects and ensuring timely implementation of corrective action plan.
• Assisted in RFP preparation and review, DA review, SLA, sprint planning, and product backlog management to streamline project initiation processes.
• Coordinating and facilitating consultation with stakeholders to define business and systems requirements for new technology implementations.
• Heading the set-up and implementation of processes, procedures, tools and systems to enable the practice scale to higher scales of operations.
• Analyzing team problems, change management processes, and escalation procedures; rendering leadership in developing various business processes that ensure contractual/ SLA compliance.
• Created IT interface for remedial action plans, identified gaps, and reported to management while devising policies, procedures, and SOPs for information security and compliance.
• Heading operations encompassing business process analysis and design, re-engineering, process rationalization, cost control, capacity planning, and performance measurement with Business Process Optimization / Automation.
• Effectuating IT transformation; managing strategy formulation and execution across automated platforms.
• Spearheading the development of automation frameworks and automation scripts.