VIJAY R
Bangalore
Summary
Dedicated and service-oriented MBA graduate with over 12 years of professional experience, including 10 years in the aviation industry as a Senior Cabin Crew and 2 years in BPO operations. Currently working with Star Air as Senior Cabin Crew in Bangalore and serving as a part-time Cabin Crew Instructor at a reputed aviation academy. Highly skilled in in-flight safety, passenger service, crew leadership, and aviation training delivery. Known for excellent communication, crisis management, and mentoring capabilities. Proven ability to train, guide, and assess aspiring cabin crew in line with industry standards, while consistently delivering exceptional customer experience and ensuring regulatory compliance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cabin Crew Instructor ( Part Time )
Aviation Academy
Bengaluru
02.2025 - Current
- Conducted theoretical and practical training sessions for aspiring cabin crew members.
- Covered in-flight safety, emergency procedures, first aid, service protocols, grooming standards, and communication skills.
- Provided detailed training on aircraft safety equipment, fire fighting, evacuation drills, and medical emergencies.
- Instructed on in-flight service etiquette and conflict resolution strategies.
- Assessed trainee performance through written exams and scenario evaluations.
- Delivered constructive feedback and created improvement plans for underperforming trainees.
- Guided trainees in enhancing body language, confidence, and professional appearance.
- Offered career guidance and support through mock interviews for airline recruitment processes.
Senior Cabin Crew Member
Star Air
Bangalore
12.2022 - Current
- Optimized boarding procedures through courteous greeting of passengers and precise seating directions.
- Ensured passenger safety by demonstrating and explaining use of safety equipment.
- Checked conformity of aircraft and passengers with established policies, regulations, and safety protocols.
- Assisted with in-flight customer service to ensure passenger satisfaction.
- Oversaw passenger well-being throughout flights.
- Enhanced customer service by assisting with mobility needs.
- Aided passengers in stowing carry-on luggage and provided important flight announcements.
- Provided information on available refreshments during beverage and food service.
- Worked with flight crew to ensure smooth and safe flights.
Senior Cabin Crew Member
Alliance Air
Chennai
11.2015 - 06.2022
- Ensured smooth boarding operation by guiding passengers to their seats.
- Instructed passengers on safety equipment and seatbelt usage before takeoff.
- Offered effective solutions to passenger issues mid-flight.
- Ensured operational readiness of all safety and emergency gear.
- Maintained highest standards of safety and comfort for passengers aboard aircraft.
- Ensured high-quality customer service by assisting disabled passengers throughout the airport.
- Facilitated onboard announcements and aided in the storage of carry-on luggage.
Scheduling Analyst
SPI Global Services
Chennai
03.2015 - 09.2015
- Managed input of program schedules in specialized software systems serving US clients.
- Verified that all programs were logged accurately per client specifications.
- Provided clients with routine updates on the process status.
Executive Export Documentation
CMA CGM Shared Services
Chennai
04.2013 - 11.2013
- Coordinated international shipping logistics for Brazilian customer's exports.
- Oversaw comprehensive shipping details including voyage specifics and container numbers.
- Addressed client concerns over the phone focusing on shipment voyages and related documentation.
Senior Data Entry Representative
Dell International Services
Chennai
08.2011 - 06.2012
- To scrutinize and analyze the patient’s bills
- Checked billing information for accuracy.
Education
MBA -
Alagappa University
ChennaiB.Com -
DRBCCC Hindu College
ChennaiHigher Secondary -
Vijayantha Higher Secondary School
ChennaiGED -
Victory School of Senior Education
ChennaiSkills
- Service Excellence
- Professional Communication Skills
- Team Coordination
- Strong leadership
- Coaching and mentoring
- Performance assessment
- Customer relationship management
- Team leadership
- Communication skills
- Attention to detail
- Time management
- Professional grooming
- Flexibility
- Motivational techniques
Affiliations
- National Athlet
- Singing
Accomplishments
- Silver Medalist in National Level Athletics Meet.
Certification
- Cabin Crew Ab Initio
- Senior Cabin Crew
Languages
Tamil
First Language
Hindi
Advanced (C1)
C1
English
Proficient (C2)
C2
Timeline
Cabin Crew Instructor ( Part Time )
Aviation Academy
02.2025 - Current
Senior Cabin Crew Member
Star Air
12.2022 - Current
Senior Cabin Crew Member
Alliance Air
11.2015 - 06.2022
Scheduling Analyst
SPI Global Services
03.2015 - 09.2015
Executive Export Documentation
CMA CGM Shared Services
04.2013 - 11.2013
Senior Data Entry Representative
Dell International Services
08.2011 - 06.2012
MBA -
Alagappa University
B.Com -
DRBCCC Hindu College
Higher Secondary -
Vijayantha Higher Secondary School
GED -
Victory School of Senior Education
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