Vijay Raghavan
Bangalore
Summary
To contribute my technical knowledge and employ my practical skills in growth and development and to become a successful professional with a strong commitment for achieving the organization's goals.
Overview
20
20
years of professional experience
8
8
Certifications
5
5
Languages
Work History
Cloud Solution Architect
Microsoft
12.2015 - Current
- Cloud Solution Architects for Security Pillar.
- Recommending, developing and deploying security solutions to customer environment to make it more secure.
- Understand and analyse the existing security posture of the customer environment and recommend solutions to any security concerns that the customer might have.
- Technologies that I work on: Defender for Endpoint, Defender for Identity, Defender for CloudApps, Defender for Office, Azure Sentinel, Defender for Cloud, Defender for Office, Microsoft Purview, Azure Identity Security (Identity Governance, Identity Protection, PIM, Conditional Access etc.), B2B, B2C, External ID.
Technical Support Engineer
Symantec Corporation
10.2013 - 12.2015
- Process - Enterprise Vault archiving solution for Microsoft Exchange servers and File System Archiving.
- Responsible for providing quality support for Symantec Enterprise Vault Archiving solution with a high degree of customer satisfaction.
- Provide responsive and reliable technical solutions and information to Symantec Customers.
- Troubleshooting archiving issues (including enabling of users, accessing archives, unable to archive).
- Troubleshooting Journal Mailbox archiving.
- Supporting archive access for OWA users including Archiving, Restoring and Deleting archived items.
- Troubleshooting PST Migration (Client-driven and Server-driven migration).
- Troubleshooting issues related with File System Archiving on different platforms like EMC, Netapp and Windows File servers.
- Troubleshooting Indexing issues.
- Troubleshooting Virtual Vault and Vault Cache.
- SQL maintenance for Enterprise Vault database.
- Migration of Archives, Vault Store and Vault Store Partition.
- Enterprise Vault Backup with Netbackup and Backup Exec.
Technical Lead for Pfizer Project
Atos India Pvt Ltd.
01.2013 - 09.2013
- Take escalation from L2 and L1.
- Resolve L3 level tickets.
- Assist L2 & L1 with any technical/process queries.
- Implementing ITIL Process for Pfizer.
- Working on Change and Problem Management.
- Was SPOC for Server Provisioning and Retirement.
- Troubleshooting Windows Performance issues.
- Oversee Deployment of Windows updates.
- Taking care of Change Requests for L1, L2 and L3.
Technical Lead / Escalation Engineer, Directory Services
Convergys India Services Pvt. Ltd.
01.2007 - 01.2013
- Process Name - Microsoft Enterprise Professional Support.
- Specialty - Directory Services.
- Implementation of Active Directory.
- Troubleshooting and Administration of Active Directory Replication.
- Configuring and troubleshooting Kerberos Double Hop.
- Restoration of Active Directory and System State Backup.
- Account Lockout issues.
- Domain Controller crash due to Lsass.exe.
- Managing Group Policies and Preferences. Creating and Managing Users, OU and Groups Policies.
- Troubleshooting inter-domain and inter-forest Trusts.
- Distributed File System (DFS).
- Distributed File System Replication (DFSR).
- File Replication Services.
- Manage Folder Redirection.
- User Profile corruption & creation of Terminal Services & Roaming profile issues.
- FSMO Role Maintenance, Global Catalog and DCPROMO, Domain Join.
- Maintaining File share & security permission.
- Time Synchronization.
- Troubleshooting Windows Terminal Servers and managing Terminal Server Licensing.
- Networking Essentials - Troubleshooting of DNS and DHCP.
- Troubleshooting tools: Dcdiag, Netdiag, FRSdiag, DFSR health check, repadmin, replmon, Ntdsutil, MSDT Reports, Esentutil, ldifde, LDP, Adsiedit, DFSRdiag, Userenv logs, Gpresult etc.
- Collaboration with other specialties like Exchange, Networking, Performance, Setup, TMG if they require any assistance or vice versa.
- Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
- Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates.
Resolution Expert
Wipro BPO Ltd.
02.2006 - 01.2007
- Work as a backup supervisor for the team of 20 for Dell process.
- Supporting them by providing resolutions towards complex problems.
- Handle the escalations of irate customers and complex issue which are out of Level 1 support boundaries.
- Troubleshooting Hardware issues for Dell computers like Harddisk, Memory, Motherboard, Monitor, NICs.
- Troubleshooting No boot issues, blue screens, Connectivity issues, Internet Explorer and other windows operating system related issues.
- Troubleshooting Software issues for software provided by Dell.
Education
Diploma - Mech Engineering
Institute of Mechanical Engineers
01.2005
TE 1 - 12th Equivalent
Institute of Mechanical Engineers
01.2003
SSC - undefined
Gujarat State Education Board
01.1999
Skills
- Active Directory
- Microsoft Entra
- PKI
- Azure B2B
- Azure B2C
- Defender for Endpoint
- Defender for Identity
- Defender for Cloud Apps
- Defender for Cloud
- Microsoft Sentinel
- Microsoft Purview
- Conditional Access
- Identity Governance
Certification
Microsoft Certified Professional
Interests
Photography
Computer Games
Collecting miniature car models
Personal Information
- Father's Name: Mr. K.S.B.Manian
- Date of Birth: 1983-11-06
- Nationality: Indian
- Marital Status: Married
On Site Experience
Atos India Pvt Ltd., Bangalore, Karnataka, 2013-01-22, 2013-01-26, Implementation of Command Centre for smooth Transitioning of the Pfizer project from HP to Atos
Personal data processing
2025-07-15, Bangalore, Vijay Raghavan Manian
Scale Model Car collection and Travelling on my Bike
I collect scale model cars as hobby. Have collection of 30+ cars all from 1:36 to 1:10 size.
Timeline
Cloud Solution Architect
Microsoft
12.2015 - Current
Technical Support Engineer
Symantec Corporation
10.2013 - 12.2015
Technical Lead for Pfizer Project
Atos India Pvt Ltd.
01.2013 - 09.2013
Technical Lead / Escalation Engineer, Directory Services
Convergys India Services Pvt. Ltd.
01.2007 - 01.2013
Resolution Expert
Wipro BPO Ltd.
02.2006 - 01.2007
TE 1 - 12th Equivalent
Institute of Mechanical Engineers
SSC - undefined
Gujarat State Education Board
Diploma - Mech Engineering
Institute of Mechanical Engineers
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