Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Vijay Zagade

Nagpur

Summary

A results-oriented Back Office and Customer Support Executive with over 1.5 years of experience in international processes. An efficient communicator with excellent relationship building and interpersonal skills backed by strong analytical, problem solving and organizational skills. Seeking to utilize my experience and technical know-how to help customers with a positive attitude and confidence. Strong ability to collaborate with cross-functional teams and maintain accurate records.

Overview

1
1
year of professional experience

Work History

Executive

EXL Services.com
Pune
04.2025 - 07.2025
  • Demonstrated ability to multitask and simultaneously navigate several tools.
  • Verified the accuracy and completeness of customer information, ensuring it aligns with KYC requirements, and identifying any discrepancies or suspicious activities.
  • Ensured all KYC processes and procedures are in compliance with relevant regulations and company policies.
  • Maintained AHT and Accuracy level required for the process with good schedule adherence and hygiene.

Associate

WNS Global Services Pvt. Ltd.
Pune
03.2024 - 04.2025
  • Managed Home claim applications along with providing empathetic and outstanding support to the insured.
  • Processed the claim payments if the insured has requested for a Cash Settlement, ensure the proof of repairs provided are satisfactory and valid.
  • Issued vendor payments after thoroughly verifying the Invoices and the pay-out amount is correct.
  • Performed different activities on the claim file like updating the insured personal, bank and policy details.
  • Provided updates on the claim progress to the insured and to different teams within the organisation.
  • Updated the notes after actioning the activity in the queue, attached revelant documents to the note if required.

Education

Bachelor of Engineering - E&TC

MESCOE, Cusrow Wadia College Campus
Pune
08-2009

High School Diploma -

Nowrosjee Wadia College
Pune
05-2002

Skills

  • Customer relationship management
  • Problem solving
  • Attention to detail
  • Time management
  • Teamwork
  • Excellent communication

Affiliations

  • Participates in local litter clean-up initiative, contributing to environmental conservation efforts in the community.
  • Voluntarily donates blood during the camps arranged by different organizations.
  • Playing cricket, carrom and other indoor and outdoor sports.
  • DIY stuff, like servicing the motorcycle or repair works of home.

Accomplishments

  • Certificate of merit for winning the first position in High jump sport inter class school competition 2000.

Languages

English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Executive

EXL Services.com
04.2025 - 07.2025

Associate

WNS Global Services Pvt. Ltd.
03.2024 - 04.2025

Bachelor of Engineering - E&TC

MESCOE, Cusrow Wadia College Campus

High School Diploma -

Nowrosjee Wadia College

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Vijay Zagade