Overall, I have 17 years of IT experience, which includes 9 years as a Scrum Master and Agile Coach in the end-to-end execution of development and enhancement projects.
Dynamic Scrum Master and Agile Coach with a proven track record at TCS, adept at driving team performance and enhancing delivery through effective risk management and stakeholder communication.
Skilled in JIRA and Agile methodologies, I foster collaboration and continuous improvement, achieving significant customer satisfaction and project success.
Team-driven scrum master knowledgeable in task prioritization, risk management and workflow optimization. Committed agile expert with several years of expertise in public speaking, presenting information clearly and developing high performing teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Scrum Master/Agile Coach
TCS- Client- National Grid
PUNE
02.2021 - Current
Facilitated agile ceremonies, including daily standups, sprint planning, reviews, and retrospectives.
Identified and mitigated risks and blocking issues to enhance project flow.
Coached team members on agile principles, improving delivery effectiveness.
Managed stakeholder communications to ensure alignment with project goals.
Collaborated with product owners to prioritize backlog items and refine user stories.
Monitored team performance metrics to promote accountability and transparency.
Transformed project management approach from waterfall to agile methodology.
Created dashboards using JIRA, Confluence, and Azure DevOps to track progress.
Scrum Master
TCS - Client Bpost Role - Onsite
Belgium
05.2019 - 02.2021
Facilitated all Sprint Ceremonies, including Daily Standups, Planning, Reviews, and Retrospectives.
Calculated team capacity based on historical data for accurate velocity assessment.
Developed Work Breakdown Structure by creating user stories and associated tasks.
Assigned story points to user stories for improved estimation accuracy.
Identified and mitigated risks and impediments daily, addressing blocking issues and critical defects.
Enhanced team delivery commitments by tracking hidden tasks that improved customer satisfaction.
Optimized capacity planning for sprints through continuous monitoring of team performance.
Scrum Master/PM
TCS - Client -Diligenta Insurance
Pune
03.2015 - 04.2019
In Initial 1 year of time worked as a Project Manager in waterfall and then moved to transition to Agile.
Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks), Assigned points to user story.
Identified and mitigated risks and impediments (Blocking Issues, Critical Defects) on daily basis.
Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
Enabled improvement in team delivery commitments and capacity planning for sprints by identifying and tracking hidden tasks that increased customer satisfaction.
Designed and developed the business logic at backend for Billing. Functionalities implemented Billing Authorization, Invoice generation.
Plsql Developer and Lead - Operations
TCS - Client -Vodafone India Limited
11.2011 - 02.2015
Optimized database performance through indexing and query tuning.
Support in build deployment in application with coordinating release and deployment management.
Coordinating with all across India circles.
Coordinating with IN/HLR and other network elements.
Handle live prepaid customer's data as a central team of Vodafone.
Churning live and idle customers from all network elements on the basis of various churning parameters.
Dunning- Tracking customer's activity on the network and decide its lifecycle.
Documented technical specifications and workflow processes for projects.
Provided technical support for database-related issues and troubleshooting.
PLSQL Developer
Talent Capital India Pvt. Ltd
11.2010 - 10.2011
Tracking customer event generated file on network through its CDR's.