Vijaya Bhanu

• Scheduled and taught in class and online courses to increase learning opportunities.
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Prepared and presented supplementary learning material to support structured lessons.
• Introduced standardized training for cohesive learning environments.

• Recruited team members offering value and talent to already successful workforce.
• Mentored employees, providing constructive feedback, which improved job efficiency.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
• Managed new employee orientation training process for more than 50 employees each year.
• Delivered new employee onboarding and training sessions via CRT
• Trained employees on job duties, responsibilities and company policies and procedures.
• Led daily, weekly and monthly coaching, counseling and feedback sessions.

• Proved successful working within tight deadlines and fast-paced atmosphere.
• 80 hours online classes conducted to new joiners, on chat process, work etiquettes, grammer, handling customers, resolving customer issues.
• Maintained energy and enthusiasm in fast-paced environment.

Conducting training on soft skills and business communication in one on one online sessions.

• Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
• Assisted established management staff with operational oversight, business development and process improvement strategies.
• Sat in on disciplinary hearings to learn about conflict resolution in workplace.