Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Vijaya Mallaiya
Open To Work

Vijaya Mallaiya

The Nilgiris

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Cloud Support EngineerCloud EngineerCloud Infrastructure Engineer

Work Type

Full Time

Location Preference

Hybrid
Location: Bengaluru, KAChennai, TNCoimbatore, TN
Open to relocation: Yes

Salary Range

₹50000/yr - ₹200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionTeam Building / Company RetreatsPaid time off

Summary

Experienced Cloud Support Engineer specializing in AWS, Azure, and GCP environments. Expertise in troubleshooting issues, managing SLAs, and validating QA processes. Strong background in multi-cloud resource provisioning and cross-team collaboration, enhancing user experience and resolving complex lab issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cloud Support Engineer

Whizlabs Software Private Limited
Coimbatore
04.2024 - 01.2026
  • Provided technical support for cloud-based hands-on labs and sandbox environments across AWS, Azure, and GCP via Freshdesk, email, live chat, Google Meet, and WhatsApp while consistently meeting strict SLA targets.
  • Demonstrated practical experience provisioning resources and assigning policies across multi-cloud platforms.
  • Troubleshot and reproduced reported issues through systematic validation; created step-by-step lab guidance for non-reproducible defects and escalated confirmed issues to Cloud Development team via Jira.
  • Collaborated with Customer Support, QA, and Development teams to resolve incidents promptly and improve learning platforms continuously.
  • Performed routine audits of lab environments to ensure alignment with the latest cloud UI updates, service features, and policy changes. updated user documentation accordingly.
  • Conducted pre-production functional testing for new labs and sandbox releases, submitting improvement recommendations prior to production deployment.
  • Analyzed usage metrics, including high-demand labs, ticket trends, and active users, sharing insights that informed product optimization strategies.
  • Followed up with customers after issue resolution to enhance engagement.
  • Trained and onboarded 4 new interns on support workflows, lab troubleshooting techniques, and customer service best practices.

Junior Software Tester

Whizlabs Software Private Limited
Coimbatore
12.2023 - 04.2024
  • Performed functional and regression testing on cloud labs covering AWS, Azure, GCP, Docker, Kubernetes, Jenkins, Terraform, Jupyter, and Power BI scenarios.
  • Audited lab instructions daily to identify inaccuracies or outdated steps; filed defects through Jira with well-documented reproduction procedures.
  • Monitored AWS and Azure cloud cost consumption and flagged usage anomalies for corrective analysis.
  • Supported senior Cloud Support staff with user ticket troubleshooting and escalation testing.

Quality Trainee

Whizlabs Software Private Limited
Coimbatore
03.2023 - 12.2023
  • Executed manual QA testing of training platforms and webpages, ensuring functionality and quality prior to scheduled releases.
  • Verified UI workflows, functionality, and accuracy of deployed products.
  • Tracked and managed test cases and defect reports in Atlassian Jira to maintain project quality standards.
  • Built foundational knowledge of quality assurance lifecycle methodologies.

Education

Bachelor of Engineering - Agriculture Engineering

SNS College of Technology
Coimbatore
06.2023

Skills

  • Multi-Cloud Support
  • Incident Management
  • QA Testing
  • Documentation and Knowledge Management
  • Training and Mentorship
  • Cross-Functional Collaboration

Websites

Certification

  • Microsoft Certified: Azure Fundamentals, Microsoft, 08/01/24, learn.microsoft.com/en-us...
  • Enterprise Design Thinking Practitioner, IBM, 03/01/22, www.credly.com/badges/fc4...

Languages

  • Tamil
  • English

Timeline

Cloud Support Engineer

Whizlabs Software Private Limited
04.2024 - 01.2026

Junior Software Tester

Whizlabs Software Private Limited
12.2023 - 04.2024

Quality Trainee

Whizlabs Software Private Limited
03.2023 - 12.2023

Bachelor of Engineering - Agriculture Engineering

SNS College of Technology

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Vijaya Mallaiya