Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Vijaya Mallaiya
Open To Work

Vijaya Mallaiya

The Nilgiris

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Cloud Support EngineerCloud EngineerCloud Infrastructure Engineer

Work Type

Full Time

Location Preference

Hybrid
Location: Bengaluru, KAChennai, TNCoimbatore, TN
Open to relocation: Yes

Salary Range

₹50000/yr - ₹200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionTeam Building / Company RetreatsPaid time off

Summary

Experienced Cloud Support Engineer specializing in AWS, Azure, and GCP environments. Expertise in troubleshooting issues, managing SLAs, and validating QA processes. Strong background in multi-cloud resource provisioning and cross-team collaboration, enhancing user experience and resolving complex lab issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cloud Support Engineer

Whizlabs Software Private Limited
Coimbatore
04.2024 - 01.2026
  • Provided technical support for cloud-based hands-on labs and sandbox environments across AWS, Azure, and GCP via Freshdesk, email, live chat, Google Meet, and WhatsApp while consistently meeting strict SLA targets.
  • Demonstrated practical experience provisioning resources and assigning policies across multi-cloud platforms.
  • Troubleshot and reproduced reported issues through systematic validation; created step-by-step lab guidance for non-reproducible defects and escalated confirmed issues to Cloud Development team via Jira.
  • Collaborated with Customer Support, QA, and Development teams to resolve incidents promptly and improve learning platforms continuously.
  • Performed routine audits of lab environments to ensure alignment with the latest cloud UI updates, service features, and policy changes. updated user documentation accordingly.
  • Conducted pre-production functional testing for new labs and sandbox releases, submitting improvement recommendations prior to production deployment.
  • Analyzed usage metrics, including high-demand labs, ticket trends, and active users, sharing insights that informed product optimization strategies.
  • Followed up with customers after issue resolution to enhance engagement.
  • Trained and onboarded 4 new interns on support workflows, lab troubleshooting techniques, and customer service best practices.

Junior Software Tester

Whizlabs Software Private Limited
Coimbatore
12.2023 - 04.2024
  • Performed functional and regression testing on cloud labs covering AWS, Azure, GCP, Docker, Kubernetes, Jenkins, Terraform, Jupyter, and Power BI scenarios.
  • Audited lab instructions daily to identify inaccuracies or outdated steps; filed defects through Jira with well-documented reproduction procedures.
  • Monitored AWS and Azure cloud cost consumption and flagged usage anomalies for corrective analysis.
  • Supported senior Cloud Support staff with user ticket troubleshooting and escalation testing.

Quality Trainee

Whizlabs Software Private Limited
Coimbatore
03.2023 - 12.2023
  • Executed manual QA testing of training platforms and webpages, ensuring functionality and quality prior to scheduled releases.
  • Verified UI workflows, functionality, and accuracy of deployed products.
  • Tracked and managed test cases and defect reports in Atlassian Jira to maintain project quality standards.
  • Built foundational knowledge of quality assurance lifecycle methodologies.

Education

Bachelor of Engineering - Agriculture Engineering

SNS College of Technology
Coimbatore
06.2023

Skills

  • Multi-Cloud Support
  • Incident Management
  • QA Testing
  • Documentation and Knowledge Management
  • Training and Mentorship
  • Cross-Functional Collaboration

Certification

  • Microsoft Certified: Azure Fundamentals, Microsoft, 08/01/24, learn.microsoft.com/en-us...
  • Enterprise Design Thinking Practitioner, IBM, 03/01/22, www.credly.com/badges/fc4...

Languages

  • Tamil
  • English

Timeline

Cloud Support Engineer

Whizlabs Software Private Limited
04.2024 - 01.2026

Junior Software Tester

Whizlabs Software Private Limited
12.2023 - 04.2024

Quality Trainee

Whizlabs Software Private Limited
03.2023 - 12.2023

Bachelor of Engineering - Agriculture Engineering

SNS College of Technology
Vijaya Mallaiya