Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Vijaya Singh

SPS Ops Quality Manager
Bangalore

Summary

Dynamic Quality Assurance Leader with 12+ years of proven expertise in quality management, team leadership, and operational excellence. Currently serving as Quality Manager at Amazon, demonstrating success in building robust vendor partnerships and elevating customer satisfaction through effective communication strategies. Track record of developing high-performing teams through strategic talent acquisition, professional development initiatives, and mentorship programs.

Spearheaded end-to-end supply chain operations with a focus on implementing innovative improvement projects and developing sustainable operational strategies. Skilled in orchestrating process optimization while maintaining quality standards and driving operational efficiency. Demonstrated ability to future-proof operations through strategic planning and continuous improvement methodologies.

Overview

12
12
years of professional experience
15
15
years of post-secondary education
1
1
Certification

Work History

SPS Ops Quality Manager

Amazon
05.2022 - 10.2024
  • Take full ownership of designated supply chain operations & drive improvement projects
  • Develop future-proof strategies for operational excellence & coordinate cross-functional requests and initiatives.
  • Manage and mentor a team of Operations Associates & conducting regular one-on-one meetings with direct reports.
  • Support team members' professional growth and talent development.
  • Build and maintain strong relationships with vendors by managing customer communications and expectations.
  • Handle escalations and resolve logistical challenges.
  • Establish and monitor team metrics and KPIs by setting clear goals and ensure their achievement.
  • Track and report on operational performance by implementing corrective actions when needed.

Senior Catalog Associate

Amazon
04.2021 - 08.2022
  • Work with Brand specialist, Vendors and category managers and provide WBR, AVS, CRR, VC, IDQ, Crap ASIN reports etc on daily, weekly and monthly basis.
  • Work on the buy-ability of ASINs for vendor codes and provide better insights on buy box eligibility with correction parameters included.
  • Support Amazon vendors regarding their accounts and listings(adhoc).

SPS Associate

Amazon
06.2016 - 04.2021
  • Worked on team's quality improvement by monitoring errors made and presenting the report through dashboard on weekly basis for better visibility.
  • Work towards various process improvement ideas using Lean Management Technique.
  • Use advanced excel skills to prepare and publish reports on daily basis.Six Sigma green belt
  • Resolving and Troubleshooting complex issues using various tools to correct the inconsistencies and deviations on Amazon Portal.
  • Assist sellers with payment discrepancies and interact with various departments to redress their grievances in a timely manner.
  • Continuously work to improve Amazon portal to ensure best buying experience minimizing the scope of errors.
  • Performed deep dives and quality audits to identify the gaps in the process. Also worked on improving internal documentations, SOPs and Help Pages for the Stakeholders.
  • Provide assistance in any selling related issues, w.r.t listing, ASIN, category, Product detail page to enhance the buying ability of the seller's products.

Finance Assistant

ZS Associates
10.2015 - 02.2016
  • Worked on preparing AMEX report and worked on global employees' payroll.
  • To allocate work depending upon consultant's skill set.
  • To keep a tap on the work in progress with end users w.r.t different issues on daily basis
  • To make sure SLA for every task is met and for critical issues third party follow up is done on time-to-time basis.
  • To work on the expense report as and when required by the end users.
  • To use advanced Excel Skills for maintaining different SAP issues on daily basis.

Process Associate

TCS
12.2014 - 09.2015
  • Default servicing that includes foreclosure and Bankruptcy.
  • To manage Mortgage accounts of the customers.
  • To make amendments and solving queries requested by the customer pertaining to missing payments, due dates, change in personal details etc.
  • To handle Escrow accounts of customers that consist of taxes and insurance details of the property mortgaged.
  • To handle Consumer affair mailbox and respond to customer queries on call.
  • To handle payoff quotations as per customer's request.

Process Associate

Gallagher Offshore pvt ltd
04.2013 - 11.2014
  • Processing and auditing invoices, w.r.t policies.
  • Actively responsible for presentation on 'Quality and TAT' of individual line of work on monthly basis.
  • Preparing weekly and monthly team performance reports.
  • Initiating the work orders on system to let associates work on it.
  • Tracking and dispatching of the processed and audited policies to onshore team.

Education

BBA - Finance

Pune University
06.2010 - 06.2012

CBSE - undefined

Ashok Hall Girls Higher Secondary School
04.1996 - 04.2009

Skills

Quality Management

Certification

Six Sigma Green Belt

Personal Information

  • Gender: Female
  • Nationality: Indian

Timeline

Six Sigma Green Belt

05-2025

SPS Ops Quality Manager

Amazon
05.2022 - 10.2024

Senior Catalog Associate

Amazon
04.2021 - 08.2022

SPS Associate

Amazon
06.2016 - 04.2021

Finance Assistant

ZS Associates
10.2015 - 02.2016

Process Associate

TCS
12.2014 - 09.2015

Process Associate

Gallagher Offshore pvt ltd
04.2013 - 11.2014

BBA - Finance

Pune University
06.2010 - 06.2012

CBSE - undefined

Ashok Hall Girls Higher Secondary School
04.1996 - 04.2009

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Vijaya SinghSPS Ops Quality Manager