Vijay Abhishek Vemuri
Content Writer, AGI-DS
HYDERABAD,Telangana
Summary
Job oriented professional tackling any job task with gusto and precision. Determined & Knowledgeable customer service team member with skills in administrative support, time management and problem-solving. Proficient in Corporate compliance standards and business best practices. Demonstrates positive attitude and readiness to adapt to different situations. Bringing 6+ years' experience in the field.
Overview
6
6
years of professional experience
Work History
Content Writer, AGI-DS
Amazon Development Center Pvt. Ltd
HYDERABAD
2023.08 - Current
- Streamlined content production processes through effective project management and collaboration with team members.
- Created and annotated data for Machine Learning models to improve accuracy of bot responses.
- Collaborated with cross-functional teams to gather requirements and feedback for data annotation processes.
- Developed and implemented quality control processes to ensure consistent and high-quality data annotation.
- Utilized data annotation tools to accurately classify and label training data, resulting in 5% improvement in model accuracy.
- Worked closely with cross-functional teams to deliver high-quality training data, contributing to improved customer satisfaction.
- Maintained strict confidentiality when handling customer data, ensuring compliance with company policies and industry regulations.
- Assisted in refining annotation guidelines to improve overall efficiency and accuracy within team.
- Demonstrated strong attention to detail when working on complex projects involving multiple layers of information.
- Trained new team members on annotation tools, ensuring consistency across all projects.
- Participated in regular team meetings to discuss project updates, challenges, and opportunities for growth.
- Supported project managers by meeting deadlines while maintaining quality of annotations.
Senior Process Executive
Cognizant Technology Solutions
HYDERABAD
2023.01 - 2023.07
- Facilitated change management initiatives to drive business transformation efforts successfully throughout organization.
- Cultivated strong relationships with stakeholders to integrate their feedback into process improvements.
- Researched and investigated continuously to pinpoint process improvements needed to elevate company's efficiency and success.
- Minimized redundant effort and fixed major problems like Apple Maps' long-standing technological difficulties to fill process gaps.
- Compiled data into compact, informational reports to distribute internally.
- Assisted Apple Maps users on technical & usage issues via calls, emails and chat.
- Successfully achieved the daily productivity count of 90 cases along with other productivity tasks for continuous six months.
- Active member in bi-weekly Sprint meeting to on discuss and implement the process development ideas into action.
Catalog Specialist-I & Sr.Seller Support Associate
Amazon Development Centre Pvt. Ltd
HYDERABAD
2018.10 - 2022.07
- Hired and Trained on FBA & M@ workflows for NA, CA & UK marketplaces.
- To provide exceptional support Sellers across NA, CA and MX via emails. Solving issues which were occurred to Seller, which they face when they try to enroll as seller on Amazon, resolving issues when they try to sell any product on Amazon website.
- I've resolved many new emerging queries from sellers on email and proactively raised “Gemba” to resolve these emerging issues so that impact can be reduced before it hits other sellers.
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Identified potential fraudulent activity, conducting thorough investigations and taking appropriate action as needed.
- Developed standard operating procedures to ensure consistent service quality across team.
- Assisted in implementing new tools and software designed to enhance overall support efficiency.
- Collaborated with cross-functional teams to address seller concerns and improve support processes.
- Provided proactive solutions by anticipating common seller challenges and offering preemptive recommendations.
- Improved case handling time by effectively prioritizing tasks and utilizing available resources.
- Investigated and reconciled seller complaints regarding lost and damaged products in Fulfillment by Amazon (FBA) program .
- Communicated with sellers to provide information about status of their cases and resolved issues in timely and effective manner.
- Analyzed data to identify patterns and trends in FBA lost and damaged claims and recommended process improvements to reduce claims and improve customer satisfaction.
- Managed data collection and sampling procedures to accurately collect data.
- Planned and completed group projects, working smoothly with others. Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Initiated follow-up phone calls to sellers regarding resolved issues to improve overall platform experience.
- Collaborated with multiple technology applications and features to resolve seller issues.
- Achieved and maintained predefined performance metrics goals such as seller satisfaction, quality, productivity, first contact resolution and attendance.
- Partnered with software development teams to provide feedback and make improvements to existing tools and processes.
- To manage Premium Seller's Account for problem resolving, tech issues resolving, account health development activities.
- Re-written and structured whole SOP for Removal Enforcement.
Audit & Assur Services Assoc Analyst
Deloitte Support Services India Pvt. Ltd.
HYDERABAD
2016.10 - 2017.11
- Demonstrated strong problem-solving abilities while troubleshooting issues related to data integrity or system inconsistencies.
- Participated in regular training sessions to stay current on industry trends, improving personal expertise and job performance.
- Improved team efficiency by streamlining processes and implementing new data analysis tools.
- Provided support during internal audits by promptly supplying requested information as needed.
- Collaborated with external partners to complete audits.
- Identified control gaps in projects, procedures and systems through in depth research and assessment and suggested methods for improvement.
- Organized training for cross-functional teams to achieve greater performance and results.
- Worked on "i-Confirm" and "Parser" projects simultaneously to generate financial statements and facilitate account closing procedures.
- Performed UAT (User Acceptance Testing) for tools that were developed by Deloitte Audit ESC entity.
- Handled inbound and outbound International voice calling work on daily basis of 30-50 calls and also provided email support.
Process Associate
Genpact India Pvt. Ltd
HYDERABAD
2015.05 - 2016.10
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Exhibited flexibility in adapting to changing priorities or demands from internal stakeholders.
- Assisted in development of training materials for new hires, improving onboarding experience and knowledge retention.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Researched new vendors and partners to obtain most cost-effective pricing for goods.
- Trained & Worked on entire P2P cycle (Procure to Pay). Became a Process Expert by end of the service with the organization.
- Processed 40-60 PRs & invoice processing on a daily basis. Processed all requisitions through " Ariba 9R1 "ERP.
- Handle escalation calls, normal calls, email requests & chat requests from clients.
- On a daily basis of 50-75 calls, approx. 40-50 email requests & 20-30 chat requests.
- Increased customer satisfaction by resolving service issues.
- Supervised small team of 5 employees to monitor work assignments against objectives.
- Assigned tickets to Procurement & Accounts Payable Team using "Proflow" tool.
- Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
Education
Bachelor of Business Management - Commerce & Accountancy, Economics, B-Management
Chaitanya Degree & PG College
Warangal, India 2013.06 - 2015.05
Skills
Detail Orientation & People Skills
undefinedAccomplishments
- Supervised team of 5 staff members for Customer Satisfaction Project in Genpact and received "SMALL BOSS" award for the commendable results achieved.
- Achieved a target of Vendor Enablement Project in three successful months.
- Received "Process Superstar Award" in 2015 December.
- Received a total of 26 appreciation emails from clients for the commendable work delivered in my entire career.
- Received two Spot Awards for two new critical seller enablement projects.
- Recognized as star performer for my performance in Q2 & Q3 in 2019, Q2 in 2020 and Q1, Q3 in 2021.
- Worked in changing some of the Standard Operating Procedures and many blurb contents for the SPS team.
- Recognized as Weekly Warrior from the weeks 24 to 38 in 2021 by maintaining 100% in quality and production.
- Rewarded with Amazon's Leadership Principle " INVENT & SIMPLIFY " for a successful implementation of my process development idea. Collaborated with software development team and leadership to implement a quality control feature in production tool, enabling accurate assessment of verifier and annotator quality across entire work process. Reduced the repetition work for TMs and DAs.
Professional Development
- SQL (In-Progress)
- Lean Six Sigma (In-Progress)
- Amazon Leadership Principles (In-Progress)
Timeline
Content Writer, AGI-DS
Amazon Development Center Pvt. Ltd
2023.08 - Current
Senior Process Executive
Cognizant Technology Solutions
2023.01 - 2023.07
Catalog Specialist-I & Sr.Seller Support Associate
Amazon Development Centre Pvt. Ltd
2018.10 - 2022.07
Audit & Assur Services Assoc Analyst
Deloitte Support Services India Pvt. Ltd.
2016.10 - 2017.11
Process Associate
Genpact India Pvt. Ltd
2015.05 - 2016.10
Bachelor of Business Management - Commerce & Accountancy, Economics, B-Management
Chaitanya Degree & PG College
2013.06 - 2015.05
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