Vijay Abhishek Vemuri
Quality Auditor
HYDERABAD
Summary
Quality assurance professional prepared to enhance operational efficiency and maintain compliance. Proven ability to identify areas of improvement and implement corrective actions in collaboration with cross-functional teams. Known for reliability and adaptability, with focus on ensuring product and process quality.
Overview
10
10
years of professional experience
3
3
Certificates
2
2
years of post-secondary education
Certification
Amazon Certified Lean Six Sigma Green Belt
Skills
Data Analysis
Work History
Quality Auditor, AGI-DS
Amazon Development Center Pvt. Ltd
Hyderabad
08.2023 - Current
- Working as Quality Auditor for the Machine Learning models to improve accuracy of bot responses.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Actively worked with higher management in setting-up the Quality team from the scratch.
- Successfully carried out the pilot with an accuracy of 93.8%, exceeding the target by 3.8%.
- Handling a team of eight auditors as an acting TL.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
- Developed comprehensive audit reports, providing valuable insights into areas requiring improvement.
- Conducted RCA of non-conformities, implementing appropriate corrective actions to prevent recurrence.
- Worked on AI enhancement workflows to shape Amazon's AI.
- Working on Amazon's reputed AI project since the beginning. Contributed, successfully implemented many process development ideas for the project's enhancement.
- Created and annotated data for Machine Learning models to improve accuracy of bot responses.
- Collaborated with cross-functional teams to gather requirements and feedback for data annotation processes.
- Developed and implemented quality control processes to ensure consistent and high-quality data annotation.
- Utilized data annotation tools to accurately classify and label training data, resulting in 5% improvement in model accuracy.
Senior Process Executive
Cognizant Technology Solutions
Hyderabad
01.2023 - 07.2023
- Acting Team Lead and SME for a team of 20 members.
- Facilitated change management initiatives to drive business transformation efforts successfully throughout organization.
- Cultivated strong relationships with stakeholders to integrate their feedback into process improvements.
- Researched and investigated continuously to pinpoint process improvements needed to elevate company's efficiency and success.
- Minimized redundant effort and fixed major problems like Apple Maps' long-standing technological difficulties to fill process gaps.
- Compiled data into compact, informational reports to distribute internally.
- Assisted Apple Maps users on technical & usage issues via calls, emails and chat.
- Successfully achieved the daily productivity count of 90 cases along with other productivity tasks for continuous six months.
- Active member in bi-weekly Sprint meeting to on discuss and implement the process development ideas into action.
Catalog Specialist-I
Amazon Development Centre Pvt. Ltd
Hyderabad
10.2018 - 07.2022
- To provide exceptional support Sellers across NA, CA and MX via emails. Solving issues which were occurred to Seller, which they face when they try to enroll as seller on Amazon, resolving issues when they try to sell any product on Amazon website.
- I've resolved many new emerging queries from sellers on email and proactively raised “Gemba” to resolve these emerging issues so that impact can be reduced before it hits other sellers.
- Developed standard operating procedures to ensure consistent service quality across team.
- Provided proactive solutions by anticipating common seller challenges and offering preemptive recommendations.
- Investigated and reconciled seller complaints regarding lost and damaged products in Fulfillment by Amazon (FBA) program .
- Analyzed data to identify patterns and trends in FBA lost and damaged claims and recommended process improvements to reduce claims and improve customer satisfaction.
- Demonstrated leadership by making improvements to work processes and also with NHOs.
- Partnered with software development teams to provide feedback and make improvements to existing tools and processes.
- To manage Premium Seller's Account for problem resolving, tech issues resolving, account health development activities.
- Re-written and structured whole SOP for Removal Enforcement.
Audit & Assur Services Assoc Analyst
Deloitte Support Services India Pvt. Ltd.
Hyderabad
10.2016 - 11.2017
- Demonstrated strong problem-solving abilities while troubleshooting issues related to data integrity or system inconsistencies.
- Provided support during internal audits by promptly supplying requested information as needed.
- Collaborated with external partners to complete audits.
- Identified control gaps in projects, procedures and systems through in depth research and assessment and suggested methods for improvement.
- Organized training for cross-functional teams to achieve greater performance and results.
- Worked on "i-Confirm" and "Parser" projects simultaneously to generate financial statements and facilitate account closing procedures.
- Performed UAT (User Acceptance Testing) for tools that were developed by Deloitte Audit ESC entity.
- Handled inbound and outbound International voice calling work on daily basis of 30-50 calls and also provided email support.
Process Associate
Genpact India Pvt. Ltd
Hyderabad
05.2015 - 10.2016
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Exhibited flexibility in adapting to changing priorities or demands from internal stakeholders.
- Assisted in development of training materials for new hires, improving onboarding experience and knowledge retention.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Researched new vendors and partners to obtain most cost-effective pricing for goods.
- Trained & Worked on entire P2P cycle (Procure to Pay). Became a Process Expert by end of the service with the organization.
- Processed 40-60 PRs & invoice processing on a daily basis. Processed all requisitions through " Ariba 9R1 "ERP.
- Handle escalation calls, normal calls, email requests & chat requests from clients.
- On a daily basis of 50-75 calls, approx. 40-50 email requests & 20-30 chat requests.
- Increased customer satisfaction by resolving service issues.
- Assigned tickets to Procurement & Accounts Payable Team using "Proflow" tool.
Education
Bachelor of Business Management - Commerce & Accountancy, Economics, B-Management
Chaitanya Degree & PG College
Warangal, India 06.2013 - 05.2015
Accomplishments
- Supervised team of 5 staff members for Customer Satisfaction Project in Genpact and received "SMALL BOSS" award for the commendable results achieved.
- Achieved a target of Vendor Enablement Project in three successful months.
- Received "Process Superstar Award" in 2015 December.
- Received a total of 26 appreciation emails from clients for the commendable work delivered in my entire career.
- Received two Spot Awards for two new critical seller enablement projects.
- Recognized as star performer for my performance in Q2 & Q3 in 2019, Q2 in 2020 and Q1, Q3 in 2021.
- Worked in changing some of the Standard Operating Procedures and many blurb contents for the SPS team.
- Recognized as Weekly Warrior from the weeks 24 to 38 in 2021 by maintaining 100% in quality and production.
- Rewarded with Amazon's Leadership Principle " INVENT & SIMPLIFY " for a successful implementation of my process development idea. Collaborated with software development team and leadership to implement a quality control feature in production tool, enabling accurate assessment of verifier and annotator quality across entire work process. Reduced the repetition work for TMs and DAs.
Timeline
Amazon Certified Lean Six Sigma Green Belt
12-2023
Amazon Certified Project Management Professional (APgMP)
10-2023
Quality Auditor, AGI-DS
Amazon Development Center Pvt. Ltd
08.2023 - Current
Senior Process Executive
Cognizant Technology Solutions
01.2023 - 07.2023
Amazon Certified AWS Cloud Practitioner
07-2022
Catalog Specialist-I
Amazon Development Centre Pvt. Ltd
10.2018 - 07.2022
Audit & Assur Services Assoc Analyst
Deloitte Support Services India Pvt. Ltd.
10.2016 - 11.2017
Process Associate
Genpact India Pvt. Ltd
05.2015 - 10.2016
Bachelor of Business Management - Commerce & Accountancy, Economics, B-Management
Chaitanya Degree & PG College
06.2013 - 05.2015
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