Vijayakanth A
Avadi
Summary
Intend to build a career with leading corporate company with committed & dedicated People, which will help me with a "CAN DO ATTITUDE" to explore myself fully and Realize my potential. Willing to work as a key player in challenging environment.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
17
17
years of professional experience
Work History
Team Leader
Atria Convergence Technologies Pvt., Limited
Chennai
10.2016 - Current
- Handling collection and retention team with a team size of 16.
- Collection Team : We will do out call and follow customers by sharing link until customers make payment.
- We do calling customers on daily basis pitching plan upgrade. We need to maintain 50% retention percentage on existing customers by providing eligible offers.
- Maintained professional relationships with cross-functional department to take support on retaining the customers.
- We will guide plan details for new customers and pitch accordingly as per customers requirement and help them on account activation.
Senior Executive
Access Healthcare Pvt., Limited
06.2015 - 03.2016
- Quality Analyst: Analyzing and quality check for the Banking Insurance Process.
- Acquired 'On The Spot Award' for outstanding performance for Q4 2015.
- SME: To educate and clarify the process related doubts.
- Mentor: Assisting all the associates who need assistance.
- Work queue Management: Assisting the floor supervisors by continuously monitoring the work queue to address the TAT and changes if any.
- Expertise in managing multiple projects and closure of works adhering to business deadlines with 100% quality. Ability to work independently and as a team.
Data Entry and Cnv Associate
Dell International Services
06.2011 - 05.2015
- Quality Analyst: Analyzing and quality check for the Banking Insurance Process.
- Acquired 'On The Spot Award' for Q2 2012, Q3 2013, Q1 2015.
- Acquired 'Dell Championship Award' for the year 2014 & 2015.
- Has been promoted to Next level from IB grade to IC grade.
- Taken Refresher Training for the Team Member in front of Managers.
- Involved in Buddy program where the new associates will be trained by the seniors.
- SME: To educate and clarify the process related doubts.
- Buddy: Helping new hires to learn about the process and company.
- Mentor: Assisting all the associates who need assistance about the process.
- Training: Have conducted weekly Refresher Training to all the team members.
- Innovator: Providing process improvement suggestion to improve the process.
- Work queue Management: Assisting the floor supervisors by continuously monitoring the work queue to address the TAT and changes if any.
- Back-up: Buddy up with GC to learn and help in the day to day operational challenges.
Course Trainer and Institute Management
TCSS Computer Education Centre
01.2009 - 01.2011
- Training the students and Institute Management.
- Handling multiple Institutes in multiple areas.
- Candidate Counseling - Counseling prospective candidates about course offerings over phone and face-to-face.
- Operational Responsibilities - Sunday Class logistics including set-up & arrangements. Role of host/proctor for all students in the class.
Education
B.C.A -
Tamil Nadu Open University
Tamil Nadu, IndiaS.S.L.C -
Government Hr Sec School
Skills
- Collection & Retention
- Reconnection & winback
- Upgrade & new sale
- Ms office
- Typewriting Tamil
- Learning new ideas
- Adapting to changing requirements
- Hard worker
- Flexible
- Quick learner
- Team Player
- Ability to work in any shift
Languages
- English
- Tamil
- English
Disclaimer
I hereby declare that the above-mentioned information is true to my knowledge.
Personal Information
- Father's Name: B. Ayyaswamy
- Date of Birth: 06/24/88
- Nationality: Indian
- Marital Status: Married
Timeline
Team Leader
Atria Convergence Technologies Pvt., Limited
10.2016 - Current
Senior Executive
Access Healthcare Pvt., Limited
06.2015 - 03.2016
Data Entry and Cnv Associate
Dell International Services
06.2011 - 05.2015
Course Trainer and Institute Management
TCSS Computer Education Centre
01.2009 - 01.2011
B.C.A -
Tamil Nadu Open University
S.S.L.C -
Government Hr Sec School