Photoshop
Vijaya Krishna E
Customer Support And Operational Analyst
Chennai
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company's operations and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, resource requirements and customer engagement procedures to align with corporate goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Operational Analyst
NatWest Group
Chennai
04.2021 - Current
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Investigated and resolved customer issues and conducted queries.
- Worked with complex assignments and resolved problems that requires in-depth investigation or research
- Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
- Conducted basic analysis and research as well as workflow management
- Support expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Doing Audits for subordinates and following it up with sessions.
Store Manager
Audaz Brands Private Limited
Bangalore
01.2021 - 04.2021
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Senior Fashion Consultant
Reliance Brands Limited
Chennai
06.2019 - 11.2020
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
- Met with clients to determine style requirements and budget.
Education
High School Diploma -
Kids Club Matriculation
Tirupur 03.2014 - 03.2016
Bachelor of Commerce - Corporate Secretaryship
PSG College of Arts And Science
Coimbatore 05.2016 - 05.2019
MBA - International Business
Bharathiyar University
Coimbatore 12.2020 - 05.2022
Skills
Forecasting skills
undefinedAccomplishments
- Supervised team of 15 staff members.
- Achieved Living Our Value twice in 3 years through effectively helping with Team Support and Individual Performances.
- Collaborated with the Onshore team in a special project called Task Mining.
- Received multiple appreciations site level.
Software
Premier Pro
Tally ERP 9
Corel Draw
Timeline
Operational Analyst
NatWest Group
04.2021 - Current
Store Manager
Audaz Brands Private Limited
01.2021 - 04.2021
MBA - International Business
Bharathiyar University
12.2020 - 05.2022
Senior Fashion Consultant
Reliance Brands Limited
06.2019 - 11.2020
Bachelor of Commerce - Corporate Secretaryship
PSG College of Arts And Science
05.2016 - 05.2019
High School Diploma -
Kids Club Matriculation
03.2014 - 03.2016
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