Sachith Vijayakumar
Bangalore
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Fortune Park Hotels Pvt Ltd
Dharmashala
04.2023 - 09.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
Assistant Manager Front Office
Chancery Pavilion
Bangalore
03.2022 - 11.2022
Reservation Executive
Hilton Goa Resort
Candolim
02.2020 - 08.2021
- Handling guest calls, processing reservation details, and entering them correctly in the hotel PMS (Onq)
- Provide information on hotel options, prices, and availability
- Processing reservations for individual rooms or group bookings
- Provide excellent, friendly, helpful customer service, and patience with guests, and be able to handle customer complaints and issues in a professional manner
- Keeping detailed records of customer reservations, payments, and other related information
- Checking no-shows and cancellations and taking necessary actions as per the hotel policy
- Also be responsible for promoting additional services or products to customers, such as room upgrades or hotel packages and upselling
- Work closely with other departments within the hotel to ensure that customer reservations are properly handled and that customer needs are met.
Reservation Executive
Hilton Shillim Estate Retreat and Spa
Lonavala
11.2017 - 10.2018
Front Office Associate
Fairfield by Marriott
Bangalore
04.2014 - 06.2015
- Front Desk Agent Mercure Lavasa
- Lavasa, Maharashtra- Dec 2012- April 2014
Education
Executive Masters in Business Administration - Tourism And Travel Services
Indian School of Technology And Management
02-2022
BSc in Hospitality and Hotel Administration -
Oriental School of Hotel Management
06.2011
ISC - 12th grade -
Sri Atmananda Memorial School
03.2007
ICSE - 10th grade -
Sri Atmananda Memorial School
03.2005
Skills
- Customer Relationship Management (CRM)
- Technical Proficiency
- Brand Management
- Team building
- Customer Service
- Revenue Forecasting
- Human Resources Management
Spouse
Gopikarani
Mother
Uma Vijayakumar
Personal Information
- Father's Name: VD Vijayakumar
- Date of Birth: 05/21/89
- Marital Status: Married
Affiliations
- Actively participated in all hotel related activities related CSR, Blood Donation,
Accomplishments
- Team Member of the month May 2018 back of the house -Hilton Shillim Estate Retreat and Spa
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Certification
- Certificate course in revenue management from hilton
References
References available upon request.
Timeline
Assistant Manager
Fortune Park Hotels Pvt Ltd
04.2023 - 09.2023
Assistant Manager Front Office
Chancery Pavilion
03.2022 - 11.2022
Reservation Executive
Hilton Goa Resort
02.2020 - 08.2021
Reservation Executive
Hilton Shillim Estate Retreat and Spa
11.2017 - 10.2018
Front Office Associate
Fairfield by Marriott
04.2014 - 06.2015
Executive Masters in Business Administration - Tourism And Travel Services
Indian School of Technology And Management
BSc in Hospitality and Hotel Administration -
Oriental School of Hotel Management
ISC - 12th grade -
Sri Atmananda Memorial School
ICSE - 10th grade -
Sri Atmananda Memorial School
- Certificate course in revenue management from hilton
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