VijayaLakshmi G.B
Ammaiyarkuppam
Summary
Proven Customer Support Executive at Imarque Solutions Private, adept in complaint resolution and empathy display, significantly enhanced customer satisfaction. Expertise in customer retention strategies and teamwork, demonstrated through effective problem-solving and performance metrics analysis.
Overview
2
2
years of professional experience
Work History
Customer Support Executive
Imarque Solutions Private
Chennai
10.2022 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Education
Bachelor of Science -
Bharathi Womens College
Chennai03.2022
HSC -
AMK Government Girls Higher Secondary School,
Ammaiyarkuppam.03.2019
SSLC -
AMK Government Girls Higher Secondary School
Ammaiyarkuppam.04.2017
Skills
- Complaint Handling
- Complaint resolution
- Empathy Display
- Problem Resolution
- Teamwork and Collaboration
- Issue and Complaint Resolution
- Customer Retention Strategies
Languages
Tamil
Advanced (C1)
English
Intermediate (B1)
Timeline
Customer Support Executive
Imarque Solutions Private
10.2022 - Current
Bachelor of Science -
Bharathi Womens College
HSC -
AMK Government Girls Higher Secondary School,
SSLC -
AMK Government Girls Higher Secondary School