Vijayalakshmi M
Adambakkam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
AMS Comtel BPMS Pvt Ltd
01.2024 - Current
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote products.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
Senior Executive
Mastermind Private Limited
12.2021 - 12.2023
- Working as an senior collection executive as well as location handler & complete the monthly given targets with 96% above by me & my team
- Complete the DRR value by giving daily based targets
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop collections pipeline.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve collection quota.
- Answered calls, took messages, and transferred calls to correct individuals.
- Recorded contact information of customers and potential customers in internal database.
- Handled high-volume operations with expert use of client management software and computer dialing.
- Recorded and updated customer information in online systems.
- Followed up with customers to solicit further queries.
Education
10th -
ST.DOMINIC SAVIO MATRIC HR SEC SCHOOL
12th - undefined
AJS .NIDHI .HR.SEC.SCHOOL
Course - MDCA & PYTHON
Madras computer center
UG - Computer Applications Development
BHARATHIDASAN UNIVERSITY (DISTANCE EDUCATION)
ThiruchirappalliSkills
- Payment management
- Client engagement
- Escalation control
- Troubleshooting
- Online chat and email
- Customer relationship management
- Queue management
- Email management
- Complaint handling
- Call control
- Live chat support
- CRM software
- Call center experience
- Company policy adherence
Languages
English
Tamil
Areas Of Interest
- MS-Excel
- MS Word
- Python
- Java (basic knowledge)
Hobbies and Interests
- Interested to write and create quotes.
- Listening to music.
- Cooking.
- Learning extra things to gain knowledge.
Disclaimer
I hereby declare that the above given all the details are truth from my side and I will do my work with true and hard work and loyal to my company and designation.
Personal Information
- Mother's Name: Gengaiyammal
- Date of Birth: 01/10/03
Timeline
Customer Service Executive
AMS Comtel BPMS Pvt Ltd
01.2024 - Current
Senior Executive
Mastermind Private Limited
12.2021 - 12.2023
12th - undefined
AJS .NIDHI .HR.SEC.SCHOOL
Course - MDCA & PYTHON
Madras computer center
10th -
ST.DOMINIC SAVIO MATRIC HR SEC SCHOOL
UG - Computer Applications Development
BHARATHIDASAN UNIVERSITY (DISTANCE EDUCATION)
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