Vijaya Lakshmi Pushpanjali Kota
Hyderabad
Summary
Dynamic Marketing Data Analyst with a proven track record at Fortune Minds India LLP, excelling in data analysis and customer relationship management. Skilled in market research and competitive analysis, I thrive on optimizing engagement strategies and fostering vendor relationships. My problem-solving abilities and dedication drive impactful results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Marketing Data Analyst
Fortune Minds India LLP
Hyderabad
08.2023 - Current
- Collected and analyzed marketing data to support project objectives.
- Coordinated market research initiatives to identify consumer trends and preferences.
- Analyzed customer insights data to optimize customer engagement strategies.
- Collaborated with cross-functional teams on branding initiatives.
- Developed and maintained partnerships with external vendors and agencies for collaborative marketing efforts.
- aI used to handle the calls and emails from the clients to resolve the queries.
- Supported operations for a real estate company by assisting with administrative tasks.
Sr Associate
Knoah Solutions Pvt Ltd
12.2021 - 12.2022
- It is a global contact centre outsourcing company that delivers innovative, quality-driven, customer service solutions.
- Managed critical situations during peak sales periods.
- Handled chat inquiries, resolving customer concerns effectively.
- Provided customer service at 24-7Intouch, ensuring customer satisfaction.
Sr. Associate
Cyberco Solutions
04.2021 - 11.2021
- Assisted HR team in recruitment process to attract qualified candidates.
- Managed chat communication for global clients, ensuring timely and effective responses.
- Resolved customer queries regarding accounts, transactions, and games via chat and emails, enhancing customer satisfaction.
Sr Associate
Wipro Limited
07.2019 - 03.2021
- Managed urgent E911 services in international chat process, addressing customer inquiries effectively.
- Activated new TNs for customers and resolved queries in urgent E911 services.
- Built self-assurance by engaging in diverse tasks across multiple responsibilities.
- I have 1 year 7 months experience in Wipro as an Associate.
Education
Bachelors of Technology - Computer Science and Engineering
K L University
Vijayawada01-2018
Intermediate -
Sri Gayathri Junior College
Hyderabad01-2014
SSC -
Sri Krishnaveni Talent School
Hyderabad01-2012
Skills
- Data analysis
- Market research
- Competitive analysis
- Customer relationship management
- Problem solving
- Time management
Disclaimer
I solemnly declare that the above information is true and correct to the best of my knowledge and sense.
Training
- Python, 01/02/16 - 01/03/16
- Web Design, 03/11/16 - 03/12/16
Activities
- Certificate of SAMYAK '16 R & C organizer for Hospitality.
- Certificate of SAMYAK '17 organizer during the National Level Techno Management Fest.
Timeline
Marketing Data Analyst
Fortune Minds India LLP
08.2023 - Current
Sr Associate
Knoah Solutions Pvt Ltd
12.2021 - 12.2022
Sr. Associate
Cyberco Solutions
04.2021 - 11.2021
Sr Associate
Wipro Limited
07.2019 - 03.2021
Bachelors of Technology - Computer Science and Engineering
K L University
Intermediate -
Sri Gayathri Junior College
SSC -
Sri Krishnaveni Talent School