VIJAYALAXMI KAVERI
Healthcare IT Expert
Hyderabad
Summary
Health IT professional with 14 years of experience in the healthcare IT industry, along with 3 years as a physiotherapist in various settings and an MBA in Hospital and Healthcare. Deep understanding of industry workflows, solutions, and application support. Certified in Epic Optime and Epic inpatient procedure orders. Skilled in resource estimation, clinical build for Optime and anesthesia, resource and work assignments, client and management reporting, as well as SLA monitoring using SNOW and JIRA tools. Expertise in Epic Clinical modules, specializing in incident management, change management, knowledge management, and solutioning for new projects. Demonstrates strong problem-solving skills and technical acumen to drive high customer satisfaction through confident decision-making.
Overview
19
19
years of professional experience
10
10
Certifications
Work History
Application Development Associate Manager
Accenture in India
03.2022 - Current
- Managing a team for Incident Management and Service Management for Clinical Epic Modules Clindoc, Orders, ASAP, Optime, Anesthesia, HIM. Ensure SLA's and deadlines are met. Ensure Change Management Processes are followed to release all changes to Production. Help team is analysing and solutioning for requests. Interacting with clients for requirements and ensuring the requirements are documented for the team to start building the changes. Analysing Epic Release notes to ensure applicable changes are implemented. Resource estimation and solutioning for new Projects. Working with Epic TS for Release notes, SLG's and RA's. Knowledge Management to build new teams and skill them up to handle incidents and requests. Participated in Global Innovation Challenges in Accenture and 2 of the ideas selected until semi-final stage.
Application Development Team Lead
Accenture in India
04.2018 - 05.2022
- Worked on Epic Inpatient Orders as a direct POC from Accenture, interacting with Physicians for reviewing the Order sets and keeping the orders sets up to date. Collaborating with various client teams for requirements. Conducting various knowledge sharing sessions for the entire Project team on Healthcare. Worked on various end to end workflow testing for Clinical and RCM modules. Worked on Clinical Content Reporting using Access Database.
Epic EMR Consultant
Deloitte India (Offices of the US)
11.2015 - 04.2018
- Incident Management and Change management for Epic Optime Modules while leading a team. Ensure SLA's and Deadlines are met. Solution Architect for Epic Optime. Daily and weekly Reporting of deliverables to Management. Ensure all compliance processes are followed diligently by the team.
Manager EMR Apps
Anthelio Healthcare Solutions
04.2011 - 10.2015
- Production support: Issue resolution and problem solving for Clinical Applications. Build and Configuration for Clinical Applications. Handling Regression Testing Projects. Training and guiding team members for issue resolution and various projects. Maintaining production queue reports and dashboards.
Chief Physiotherapist
Vidhi Institute of Health
05.2006 - 12.2008
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
- Educated patients, families and caregivers on home exercise program that complement therapy sessions.
- Provided patient with information, techniques and support to enhance development of motor skills.
Education
MBA-HHC - Healthcare and Hospital Management
SYMBIOSIS INTERNATIONAL UNIVERSITY
03.2011
Bachelor of Physiotherapy - undefined
Maharashtra University of Health Sciences
01.2001 - 12 2005
Higher Secondary School - undefined
Walchand College of Arts and Science
01.1998 - 12 2000
Primary and Secondary School - undefined
Shri Siddeshwar English Medium School
01.1988 - 12 1998
Skills
Project Management
Certification
Epic Anesthesia, 02/2024
Timeline
Application Development Associate Manager
Accenture in India
03.2022 - Current
Application Development Team Lead
Accenture in India
04.2018 - 05.2022
Epic EMR Consultant
Deloitte India (Offices of the US)
11.2015 - 04.2018
Manager EMR Apps
Anthelio Healthcare Solutions
04.2011 - 10.2015
Chief Physiotherapist
Vidhi Institute of Health
05.2006 - 12.2008
Bachelor of Physiotherapy - undefined
Maharashtra University of Health Sciences
01.2001 - 12 2005
Higher Secondary School - undefined
Walchand College of Arts and Science
01.1998 - 12 2000
Primary and Secondary School - undefined
Shri Siddeshwar English Medium School
01.1988 - 12 1998
MBA-HHC - Healthcare and Hospital Management
SYMBIOSIS INTERNATIONAL UNIVERSITY
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