Vijayan C
Chennai
Summary
Dynamic professional with extensive experience in guest relations and customer service, notably as Front Office Manager at Taz Kamar Inn. Proven track record in conflict resolution and regulatory compliance, enhancing guest satisfaction and operational efficiency. Skilled in data analysis, identifying improvement areas to drive exceptional service delivery.
Overview
25
25
years of professional experience
Work History
Front Office Manager
Taz Kamar Inn Private Limited
Chennai
04.2023 - Current
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
- Ensured all front office activities complied with legal, regulatory, and company policies.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Analyzed customer feedback data to identify areas of improvement.
Managing Director
Sai Cements & Transports
Chennai & Coimbatore
11.2006 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
Duty Manager
The Park Hotel
Chennai
03.2002 - 07.2006
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Checkin and Checkouts , Lobby situations , Rate Variance , Forex, Guest Relations.
- Took care of customer problem escalated by other staff members.
- Responded promptly to any emergency situations that arose during shifts.
Travel Desk Manager
Taj Fishermans cove
Chennai
02.2000 - 02.2002
- Stayed up to date on travel industry, policies and restrictions.
- Advising customers on best routes based on budget constraints or personal interests.
- Maintained relationships with travel partners and vendors.
Education
Master of Arts - Criminology & Police Administration
Madurai Kamaraj University
Chennai04-2006
Bachelor of Arts - English
Madras University
Chennai04-2001
Skills
- Guest relations
- Customer service
- Conflict resolution
- Regulatory compliance
- Reservation management
- Data analysis
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Telugu
Elementary (A2)
A2
Malayalam
Beginner (A1)
A1
Timeline
Front Office Manager
Taz Kamar Inn Private Limited
04.2023 - Current
Managing Director
Sai Cements & Transports
11.2006 - 02.2023
Duty Manager
The Park Hotel
03.2002 - 07.2006
Travel Desk Manager
Taj Fishermans cove
02.2000 - 02.2002
Master of Arts - Criminology & Police Administration
Madurai Kamaraj University
Bachelor of Arts - English
Madras University
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