Results-focused Continuous Improvement and Transformation Manager with over 20 years of expertise in Finance and Accounts (P2P & O2C) processes. Proven skills in process mining (Celonis), identifying gaps, formulating controls, and driving efficiency projects. Experienced in Blockchain functional design and solutions. Accomplished Delivery Manager adept at leading large teams and servicing global clients across sectors including Oil & Gas, Telecommunications, and Wireless equipment. Successful in enhancing cognitive capabilities to improve decision making, automate complex tasks, and drive innovation.
Held multiple roles including Individual contributor, Lead, SME, and Manager. Managed a team of ~35 practitioners and served as Delivery Manager, ensuring operations met monthly SLAs, KPIs, and adhered to client policies and procedures.