Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Toolsused
Projects
Timeline
Generic

VIJAYARAJAN G

Madurai,tamil

Summary

Committed and accomplished Production Support Specialist with 3.5 years of expertise in ensuring the smooth functioning of vital systems. Prioritizing tasks based on SLA requirements and ensuring seamless production through proactive system health checkups is a key strength. Proficient in Oracle SQL and UNIX environments, I efficiently troubleshoot and resolve intricate issues. Experience in incident and problem management demonstrates mastery in DDL, DML, TCL, and DCL functions. Additionally, experienced in shell scripting and proficient in utilizing monitoring tools like Autosys for job scheduling and oversight. Dedicated L1 production support engineer focused on meeting required business needs 24/7 within SLAs.

Overview

4
4
years of professional experience

Work History

Programmer Analyst

Green Lead Technologies
02.2024 - Current
  • Working as a Production Support Engineer
  • Professional with extensive experience as a Production Support Engineer adept at managing 24/7 rotational shifts
  • Proficient in SQL with expertise in writing complex queries using various techniques such as joins, subqueries, aggregate functions, analytical functions, and set operators
  • Skilled in utilizing UNIX commands including grep, sed, head, tail, and top to extract data from databases and manage applications effectively
  • Demonstrated proficiency in incident management, resolving issues promptly to minimize downtime and ensure seamless production operations
  • Contributed to a seamless user experience on the ecommerce platform by ensuring high availability and quick issue resolution
  • Enhanced system reliability and performance by implementing proactive monitoring and maintenance strategies
  • Experienced in implementing and maintaining job scheduling using Autosys & dynatrace tools for task automation, along with developing shell scripts to automate routine tasks
  • Facilitated daily handover calls and emails, ensuring smooth transition and continuity of operations
  • Utilized SQL and Unix to extract and manipulate data from databases, meeting user requirements and deadlines
  • Scheduled and monitored batch jobs using Autosys, ensuring timely execution and optimal performance
  • Managed incidents through the entire lifecycle, from raising to resolution, and updated the Knowledge Base (KEDB) accordingly
  • Prioritized incidents based on SLA requirements, maintaining a high level of service availability
  • Conducted database and system health checkups to proactively identify and address potential issues, ensuring seamless production
  • Connected to servers and performed tasks using Putty tool, ensuring secure and efficient remote access
  • Provided ongoing support for users experiencing issues or requiring assistance with application functionality.

Desktop Support Engineer

Renovision Automation Services Pvt Ltd
05.2023 - 01.2024
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Monitored system performance to maintain system integrity.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.

Programmer Analyst

Green Lead Technologies
03.2021 - 05.2023
  • Working as a Production Support Engineer
  • Professional with extensive experience as a Production Support Engineer adept at managing 24/7 rotational shifts
  • Proficient in SQL with expertise in writing complex queries using various techniques such as joins, subqueries, aggregate functions, analytical functions, and set operators
  • Skilled in utilizing UNIX commands including grep, sed, head, tail, and top to extract data from databases and manage applications effectively
  • Demonstrated proficiency in incident management, resolving issues promptly to minimize downtime and ensure seamless production operations
  • Contributed to a seamless user experience on the ecommerce platform by ensuring high availability and quick issue resolution
  • Enhanced system reliability and performance by implementing proactive monitoring and maintenance strategies
  • Experienced in implementing and maintaining job scheduling using Autosys & dynatrace tools for task automation, along with developing shell scripts to automate routine tasks
  • Facilitated daily handover calls and emails, ensuring smooth transition and continuity of operations
  • Utilized SQL and Unix to extract and manipulate data from databases, meeting user requirements and deadlines
  • Scheduled and monitored batch jobs using Autosys, ensuring timely execution and optimal performance
  • Managed incidents through the entire lifecycle, from raising to resolution, and updated the Knowledge Base (KEDB) accordingly
  • Prioritized incidents based on SLA requirements, maintaining a high level of service availability
  • Conducted database and system health checkups to proactively identify and address potential issues, ensuring seamless production
  • Connected to servers and performed tasks using Putty tool, ensuring secure and efficient remote access
  • Provided ongoing support for users experiencing issues or requiring assistance with application functionality.

Education

Bachelor of Engineering -

Surya College Of Engineering
Villupuram, India

Skills

  • Production Support
  • Oracle SQL
  • UNIX
  • Query Optimization
  • Incident Management
  • Problem Management
  • Shell Scripting
  • Job Scheduling
  • UNIX Commands
  • ITIL Processes
  • Agile Methodologies

Roles And Responsibilities

  • Proficient in SQL with expertise in writing complex queries using various techniques such as joins, subqueries, aggregate functions, analytical functions, and set operators.
  • Skilled in utilizing UNIX commands including grep, sed, head, tail, and top to extract data from databases and manage applications effectively.
  • Demonstrated proficiency in incident management, resolving issues promptly to minimize downtime and ensure seamless production operations.
  • Contributed to a seamless user experience on the ecommerce platform by ensuring high availability and quick issue resolution.
  • Enhanced system reliability and performance by implementing proactive monitoring and maintenance strategies.
  • Experienced in implementing and maintaining job scheduling using Autosys & Dynatrace tools for task automation, along with developing shell scripts to automate routine tasks.

Toolsused

Oracle SQL, Service Now, JIRA, Autosys, Dynatrace, WINSCP, Putty

Projects

PROJECT NAME:DSM(Data Management System)

CLIENT:Vasco

COUNTRY:UAE

DOMAIN:Retail


Project Description:

                                   DSM is transforming with the advent of new technologies and social trends. The availability of information has increased traveler participation and expectations. Vasco understands the shift where the context of the traveler transcends the importance of the method.

this application helps Vasco’s

  • sourcing functional and unique products and services,
  • personalizing and bundling services based on intelligent traveler information,
  • utilizing varied channels that increase the touch points with the traveler,
  • getting the best value in the form of offers and deals.

Timeline

Programmer Analyst

Green Lead Technologies
02.2024 - Current

Desktop Support Engineer

Renovision Automation Services Pvt Ltd
05.2023 - 01.2024

Programmer Analyst

Green Lead Technologies
03.2021 - 05.2023

Bachelor of Engineering -

Surya College Of Engineering

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VIJAYARAJAN G