Vijaykumar Chandrakant Kothale
Pune
Summary
With expertise in Salesforce and a proven track record in team management, I excelled at enhancing customer service at Tirth Agro Technology Private Limited, "SHAKTIMAN". Leveraging problem-solving skills, I successfully managed service complaints, boosting resolution efficiency by 30%. Proficient in MS Office, I am committed to driving results and leading teams to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Senior Engineer
Tirth Agro Technology Private Limited
Pune
10.2018 - Current
- Managed service complaints data for Hi-tech farm machineries
- Created credit notes in DMS and generated claims in Salesforce
- Managed data for demo machines used in customer presentations
- Supported dealers with DMS queries
- Led a team to achieve customer satisfaction goals
- Improved customer satisfaction scores by 80%
- Reduced complaint resolution time by 60%
- Trained team members on DMS and Salesforce
Education
B Tech - Production Engineering
SGGSIE & T
Nanded01-2012
Skills
- DMS
- Salesforce
- MS Office
- Excel
- Word
- PowerPoint
- Leadership
- Team Management
- Customer Service
- Problem-Solving
- Hi-tech farm machineries
- Service Complaints Management
Accomplishments
- Improved customer satisfaction scores by 80%
- Reduced complaint resolution time by 60%
- Trained team members on DMS and Salesforce
Timeline
Senior Engineer
Tirth Agro Technology Private Limited
10.2018 - Current
B Tech - Production Engineering
SGGSIE & T