VIJAY KUMAR GUPTA

• Started with process like

- document Indexing, Manifesting of Export Draft

• Handling Amendment (Correction on Draft)

• Handling Export documentation process for South Africa location
• Responsible for TAT for Manifestation Draft, Correction and Invoice
• Follow up with onshore for SOP Updating
• Handling Escalation from onshore and destination for error
• Helping Manager's for daily activity reports and process related issues
• Evaluate staff performance and provided coaching to address inefficiencies.
• Accomplished multiple tasks within established timeframes.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Handling Export documentation process for INDIA EXPORT.
• Responsible for

- Export BIll of Lading, Correction

- Payment Reconciliation

- Bill Audit as per Shipping bill, Container load plan and Invoice packing list

- Final Original BL Release

- Telex Release

- AMS Filing for JAPAN, USA

- Export Manifest Submission as per TDR from PORT

• Coordinating with Customer service for BL Related query, Connecting vessel detail, Rates related query, Container movement related query, etc.
• Coordinating with Destination team for Queries and Approval of Clause, penalties
• Coordinating with Marketing team for Discount/Waiver as per customer request
• Coordinating with Location team for BL release / Solving there query before BL release
• Guiding team on there daily basis query
• Direct contact with customer on call for Queries and Issue to rectify Asap.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Providing management with Idea and suggestion for System and process related improvement
• Helping IMPORT Team

- Invoice

- Payment Reconciliation for DO