Vijay Kumar Jajula
Analyst - Business Consulting
bangalore
Summary
At HSBC, I spearheaded process optimizations, significantly enhancing operational efficiency and reducing turnaround times, showcasing my expertise in SAS and a strong analytical mindset. My initiatives in application journey streamlining and the development of productivity trackers underscore my ability to drive substantial cost savings and improve customer experience through strategic business operations analysis.
Overview
2
2
years of professional experience
Work History
Analyst - Business Consulting
HSBC
07.2022 - Current
- Manage complex queries from business, GAC LT and deliver with full ownership.
- Eliminate redundant process in the application journey with clear evidence of contribution to E2E reviews and process streamlining by identifying opportunities for cost saves.
- Emphasize on enhancing operational efficiency and minimizing shrinkage, prioritized application allocation mechanism (PDR).
- Supplement with Agent productivity tracker (CMD), SUT reviews to assess actual vs target RPH and recommend optimal RPH.
- Application-level SLA to achieve enhanced CEx by overall TAT reduction using priority rules to process applications by mitigate multiple handoff & rework on an application by investigating functional handle time, eliminate redundant checks & Inventory aging monitoring.
- Taking full accountability in creation of RTB(Run the Bank) decks for respective countries/regions with capacity requirement for forecated months.
Education
Master of Arts - Financial Economics
Madras School of Economics
Chennai 04.2001 -
PGDM - Banking, Insurance & Finance
Siva Sivani Institute of Management
Hyderabad 04.2001 -
Skills
SAS
SQL
Python
MS Excel
Business Operations Analysis
Accomplishments
- Improvised rework rate by 5% for US by conducting E2E analysis on ETB premier customer segment.
- Developed an daily capacity planning tool at queue level to forecast on-floor FTE requirement.
- Developed a pre-approved data analysis for Canada market to rectify the stress in Mortgage application processing.
- Conducted an Process time analysis for Canada to rearrange the agents to improvise the existing agent allocation at each application type.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Tamil
Beginner (A1)
Badminton, Travelling
Badminton & travelling
Timeline
Analyst - Business Consulting
HSBC
07.2022 - Current
Master of Arts - Financial Economics
Madras School of Economics
04.2001 -
PGDM - Banking, Insurance & Finance
Siva Sivani Institute of Management
04.2001 -
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