Vijaykumar Kumbhani
Gandhinagar
Summary
Dedicated in lead in BFSI Mortgage Origination - I leading team to enhance Operational efficiency and deliverer client services. With strong mindset and Analytical skill i adept streamline processes and driving continuous improvement. My Commitment to provide excellence services to achieving organizational goals.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Process Lead (BFSI Mortgage Origination)
Tata Consultancy Services
01.2022 - Current
- Leading a team of process associate ensuring optimal performance through effective resource allocation and mentoring.
- Maintain strong relationship with clients, addressing inquiries and resolving issue to Enhance customer satisfaction.
- Designing and implement training programs to up skills the team.
- Identify potential risk and develops mitigation strategy ensuring that process adhere to regulatory and compliance standards.
- Conduct internal audits including iQMS and RCSA to evaluate and enhance process quality, Risk management and control effectiveness.
Sr. Process Associates - (Mortgage Default Servicing)
Tata Consultancy Services
01.2017 - 01.2022
- I have worked in underwriting process in Front- end Underwriter Process. Reviewing and verifying the income documents and Calculating borrower income and expenses of the borrower.
- Performing quality checks and provides feedback to the team members.
- Provide training and guidance to junior team members, sharing knowledge and best Practices to enhance team capabilities and service delivery.
- Serve as primary point of contact for all process related queries and providing deep insights and solutions.
- Met month end reporting objectives and deadlines also to ensure to meet monthly SLA target.
Process Associate - (Mortgage servicing)
Tata Consultancy Services
01.2013 - 01.2016
- Validate and verify mortgage related documents and highlights it to client if any Discrepancies found.
- Conduct through audits of mortgage files to ensure the 100% accuracy.
Manager
Hotel Parth
Moti Khavdi, Jamnagar
01.2010 - 01.2012
- Oversees the entire hotel operation including staff and finances.
- Ensure profitability and high occupancy rate.
- Maintains guest satisfaction and handled escalated complaints.
- Supervise housekeeping staff.
Education
BBA -
C.L.college
Junagadh, Gujarat, India01-2010
HSC -
Gujarat State Board
Gujarat, India01-2007
SSC -
Gujarat State Board
Gujarat, India01-2005
Skills
- Ms Office
- MS Excel
- Operational Management
- Ability to work in Team
- Team Management
- Staff Training and Development
- Employee Performance Evaluation
- Communication
Certification
- Product Specialist Product Owner -I, 2025-01-01
- Lean Six Sigma green Belt (TCS), 2025-01-01
Languages
English
Hindi
Gujarati
Custom
- Playing Cricket
- Watching Motivational Videos
- Reading
Timeline
Process Lead (BFSI Mortgage Origination)
Tata Consultancy Services
01.2022 - Current
Sr. Process Associates - (Mortgage Default Servicing)
Tata Consultancy Services
01.2017 - 01.2022
Process Associate - (Mortgage servicing)
Tata Consultancy Services
01.2013 - 01.2016
Manager
Hotel Parth
01.2010 - 01.2012
BBA -
C.L.college
HSC -
Gujarat State Board
SSC -
Gujarat State Board