Vijaykumar Mahaling Swami
Pune
Overview
7
7
years of professional experience
Work History
Branch Relationship Manager - First Wealth
IDFC First Bank
PUNE
08.2024 - Current
- Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners
- Develop new customer relationships and expand and retain existing relationships by proactively identifying opportunities leveraging the portfolio management process and utilizing the fundamentals of the bank's sales process to achieve personal sales and/or referral goals.
- Proactively contact customers in assigned customer portfolio, as well as participate in branch sales promotions to support these efforts.
- Handling Branch Wealth Customer Portfolio for HNI client with Book size of 80 Cr On Liabilities.
- Executed any and many services for customers such as issuing debit cards, offering credit card applications, and cross-sale of bank products.
- Retain and acquire new customers with financial needs in deposit products and investment products.
- Manages assigned customers and proactively meeting with them- in person and over the phone- to build lasting relationships, discover financial needs, and tailor product and service recommendations.
- Build new customer relationships through frequent interactions with customers
- Guide the team member to achieve their goals and helping them to complete their Target. Also helping branch in various Marketing Activities
Business Relationship Officer (Manager)
AXIS Bank Ltd.
08.2021 - 08.2024
- Handling portfolio of clients worth 30Cr.
- Responsible for Cross Sell of third-party products (Life Insurance - LI, General Insurance - GI, Mutual Funds - MF, Debit/ Credit Cards, etc. to the existing customer base and from mapped customer portfolio.
- Responsible for Customer Engagement, services, financial planning of mapped customer portfolio.
- Primarily responsible for timely processing of bank transactions like funds transfer, Cheques, Opening of Accounts, reconciliation of office accounts, ensuring timely resolution of customer queries and improving customer service level.
- Responsible for lead generation for Current Account and Savings Account - CASA to new customers and deepening of account balances for existing customers.
- Conducting outbound marketing calls and scout for new leads and referrals to generate business.
- To ensure compliance to the bank's rules - internal guidelines, processes and procedures. Also responsible for improving the Internal Audit Operational.
- Efficiency score of the branch by timely completion of assigned tasks on continuous basis.
- To enhancing Knowledge about Bank's Products, Finacle system, Processes and Regulatory norms like Know Your Customer, Anti Money Laundering - AML, etc..
- Joined as Deputy Manager and got promotion as Manager in Axis Bank.
- Achieve many rewards & recognition and optimal levels of personal performance and accomplishment.
- Attain results without negative side effects and through positive actions.
Value Banker (Asst. Manager)
ICICI Bank Ltd.
06.2019 - 07.2021
- Rendering excellent customer services such as their financial needs, Auto/gold/two wheeler loan, foreign exchange, inward remittances, sourcing Saving/Current/ NRI accounts.
- Customer Relation Executive: attending to customer's needs & answering to their grievances and queries to their satisfaction.
- Maintaining database of potential customers, regularly updating the same and keeping in touch with them thus ensuring customer acquisition/ retention and improving banking relations.
- Compliance of system and procedures, submission of monthly, Quarterly reports to my immediate seniors.
- Auditing & inspection, Cashier, Administration (Operational works).
- Maintenance and issuance of DD and MC. Processing NEFT/RTGS transactions.
- Maintenance of important registers and daily vouchers.
- Promotion of digitalization transactions and marketing activities to acquire new customers.
- Meeting Targets and benchmarks set forth for the FY.
Education
MBA - BANKING AND INSURANCE
B.com - Financial Accounting Auditing & taxation (F.A.A.T)
H.S.C - SCIENCE
S.S.C - General
Skills
- Portfolio management
- Investment products
- Customer relationship management
- Problem solving
- Time management
- Performance monitoring
- Investment and wealth planning
- Relationship management
- Service delivery enhancements
- Qualifying customers
- Relationship building and management
Languages
- Marathi
- Hindi
- English
- Marathi
- Hindi
Disclaimer
I hereby declare that the information given herewith is correct to my knowledge and I will be responsible for any further discrepancy.
Internship
Central Bank Of India, Udgir, Maharashtra, Crop Loan, 2 months (05/01/18 to 07/31/18), TO STUDY THE AGRICULTURE LOAN AND ITS PROCESS WITH RESPECT TO CENTRAL BANK OF INDIA
Personal Information
- Hobbies: Playing Cricket, Reading, Traveling
- Date of Birth: 24/12/1994
- Nationality: Indian
Languages
Marathi
First Language
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Branch Relationship Manager - First Wealth
IDFC First Bank
08.2024 - Current
Business Relationship Officer (Manager)
AXIS Bank Ltd.
08.2021 - 08.2024
Value Banker (Asst. Manager)
ICICI Bank Ltd.
06.2019 - 07.2021