Vijaylakshmi Iddalagi
Senior Executive - Operations
Bangalore
Summary
Results driven Senior Executive – Operations with 4 years’ experience in partner management, CRM operations and cross functional coordination in Sales. Skilled at delivering product and CRM training to 50+ partners, managing high-value accounts contributing 60–70% of business and handling admissions, payouts, refunds, academics and loan processes.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Executive – Operations
USDC Global
02.2022 - Current
- Manage 50+ partners (CP), including key accounts contributing 60–70% of business revenue.
- Deliver product and CRM training (NPF, LeadSquared, UMS) to 70+ partners across multiple universities.
- Liaise with Sales, Academics, Finance, Refunds, Convocation and Revenue teams for smooth operations.
- Handle end-to-end partner and student queries related to admissions, payouts, refunds and escalations.
- Contribute to UMS portal development through requirement gathering and functional feedback.
- Maintain data accuracy, reporting and ensure timely resolution of partner issues.
- Conducted partner meetings to explain and onboard stakeholders on the TP (Training Partner) model.
- Verified partner application forms and supporting documents to ensure compliance.
- Coordinated with academic teams to collect and get approval for skill pack titles.
- Enabled and configured AMS (Application Management System) dashboards for partners.
- Performed Level 1 verification of documents for accuracy and completeness.
- Handled end-to-end operational queries related to TP, including payment gateway issues, technical glitches, loan processing, and partner login concerns
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Education
BTech - Information Science and Technology
KLE Institute of Technology
Karnataka01-2020
Skills
Excel data analysis
In-house portal management
Partner Management
Data Handling
Training on product features
Sales support management
Customer relations
Team player
Timeline
Senior Executive – Operations
USDC Global
02.2022 - Current
BTech - Information Science and Technology
KLE Institute of Technology