Tableau
Vijaypal Singh
G.M. -Sales & Service
Gurgaon,HR
Summary
Customer-oriented General Manager with 13 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Group General Manager
International Skills Pvt. Ltd.
Gurugram
02.2020 - Current
- Drove revenue growth by 100% by developing and executing successful sales and marketing strategies.
- Led successful merger and acquisition initiatives, resulting in 35 % growth in business operations and increased market share.
- Established and monitored key performance indicators (KPIs) to measure business performance and ensure alignment with company goals.
- Developed and implemented risk management strategies to mitigate potential threats to business.
- Strengthened company's reputation by maintaining high ethical and corporate governance standards.
- Facilitated cross-functional collaboration and knowledge-sharing to optimize business outcomes and drive innovation.
Deputy General Manager
Navdeep Motors Pvt Ltd
Gurugram
04.2016 - 01.2020
- Managed customer support team to improve customer satisfaction.
- Developed policies and trained team members to improve customer service efficiency.
- Monitored customer feedback and resolved complaints to ensure positive customer experience, achieved 99.5% PSF score in FY21-22
- Analyzed support metrics and implemented strategies to improve performance and reduce response times.
- Managed Team of 150+ Blue collars & 20+ white collars
Workshop Manager
Navdeep Motors Pvt Ltd
Gurugram
02.2013 - 03.2016
- Managed and supervised team of 100+ mechanics, technicians, and support staff in busy workshop.
- Developed and implemented processes to improve workshop efficiency, resulting in reduced turnaround times and increased revenue.
- Monitored workshop performance metrics and implemented strategies to improve productivity, profitability, and customer satisfaction.
- Maintained high levels of customer satisfaction by ensuring quality work and timely repairs.
- Fostered positive team environment, providing coaching and feedback to support staff growth and development.
Service Engineer
Hind Motors Pvt. Ltd.
New Delhi
01.2010 - 01.2013
- Conducted regular inspections and performed maintenance and repairs on heavy vehicles.
- Diagnosed and troubleshooted complex mechanical and electrical issues, using diagnostic tools and techniques to pinpoint problems.
- Provided technical support and solutions to customers, and offered training on how to operate and maintain heavy vehicles.
- Maintained accurate records of maintenance and repair work, documenting ,work done, parts used, and issues identified.
- Ensured compliance with safety regulations and standards, and implemented safety improvements where necessary.
- Managed team of 75+ technicians and mechanics, delegating tasks and ensuring work was completed on time and to high standard.
- Reduced Inventory of 2.5cr to 47 lac in 1st month of job.
- Worked with team of CWG'10 transport operation team
Education
MBA - Marketing & Strategy
08.2021 - Current
Bachelor of Engineering - Automobile Engineering
08.2005 - 09.2009
Skills
Business Development
Relationship building
Operations management
Sales expertise
Client account management
Performance improvement
Efficient multi-tasker
Data Analytics
Additional Information
- Participated in Acquisition of new business
- Managed Projects of structural steel Fabrication & Erection
- Also managing society accounts as Treasurer of the Society
Software
MS Excel
Interests
Participation in Networking events
Timeline
Management Development Institute - MBA, Marketing & Strategy
08.2021 - Current
Group General Manager - International Skills Pvt. Ltd.
02.2020 - Current
Deputy General Manager - Navdeep Motors Pvt Ltd
04.2016 - 01.2020
Workshop Manager - Navdeep Motors Pvt Ltd
02.2013 - 03.2016
Service Engineer - Hind Motors Pvt. Ltd.
01.2010 - 01.2013
Rajiv Gandhi Technical University - Bachelor of Engineering, Automobile Engineering
08.2005 - 09.2009