VIJAYPRABHAKAR N
Bengaluru,India
Summary
A multi-skilled personality with over 8.6 years of corporate experience, proven abilities from end-to end management of project portfolios including demonstrating track record of delivering all Service Transition Projects/Programs with best practice methodology of managing risk, governance, quality assurance, issue resolution, reporting, handling of stakeholder’s requirements, business process improvement, customer service and people management functions and also possess interpersonal skills with a capability of problem solving, commitment to effectively interact with clients and business prospects within the industry.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
Work History
Business Analyst
Tata Consultancy Services
Bangalore, Karnataka
01.2020 - Current
- Life Insurance & Annuities, Analysed key aspects of business to evaluate factors driving results and summarised into presentations
- Identified process inefficiencies through gap analysis and outlined sensible solutions
- Assessed business processes and identified ways to boost improvement
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
- Assisting client in performing User acceptance testing
- Documenting the Software requirement specifications
- Assisting in Data Migration from existing Database to Newly developed software’s database.
- Work with the company and client automation team to look for opportunities for possible automation.
- Migrating data from existing database to newly developed software’s database for the client Identify and implement changes in procedures and processes in documentation of process change and approval from both onshore and offshore management.
- Conduct User acceptance testing, test case writing, Raising defects and Post Install Validation
Senior Process Associate (Quality Analyst)
Tata Consultancy Services
Bangalore , Karnataka
01.2015 - 01.2020
- Alignment of project scope between Business and internal stakeholder
- Conducting QC/Process audits, identify gaps in execution process steps, and provide feedback to Client
- Identified process inefficiencies through gap analysis and outlined sensible solutions
- Trained on new methodology RBQ database to perform reviews
- Preparing presentation for performance metrics for all business units
- Conducting weekly/monthly call with clients to update on the errors, team performance, focus area, action plan.
- Attending client WebEx/Voice/Video calls on a weekly basis & providing those updates to team.
- Prepare and Present Quality Scores, Trends, Highlights, Root Cause, Action Plans to all the relevant stakeholders in the Weekly/Monthly meetings.
Process Associate
Tata Consultancy Services
Bangalore , Karnataka
09.2012 - 01.2015
- Perform periodic reviews on all SOPs and creating new SOPs relating to the process
- Handling all money out transactions and policy servicing transactions
- Promoted as checker in short span of time
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Provide training to existing members of other teams on the upgraded applications.
- Conduct Process Knowledge Test (PKT) to the team on a regular basis and provide refresher training to fill knowledge gaps
- Perform Start of Day workload report & End of Night reconciliation report activity.
- Handling client emails by responding to onshore queries on a timely manner.
Education
B. Sc - Mathematics
Periyar University, Salem
01.2009 - 03.2012
Skills
Experience in transition and operations management of end‑to‑end US Life Insurance product
Certification
• BDA : Certificate in Insurance Concepts
Achievement
• Conducted RCSA auditing for account
level.
• Worked on the effective workload
management project during COVID time.
• Received Service with commitment Award.
• Awarded as BPS Star Performer, Extra mile for excellence
Technical Skills
• MS Excel, MS Word & MS PPT
• Work experience in applications like CITRIX, ID3, VersatUL, BASS, WMS, Incharta, OnBase, Polarion and Outlook
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Business Analyst
Tata Consultancy Services
01.2020 - Current
Senior Process Associate (Quality Analyst)
Tata Consultancy Services
01.2015 - 01.2020
Process Associate
Tata Consultancy Services
09.2012 - 01.2015
B. Sc - Mathematics
Periyar University, Salem
01.2009 - 03.2012
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