Vijay Nirmal
Pune
Summary
A dedicated and ambitious individual with 6+ years of overall experience and 4+ years of experience as a Business Analyst.
Involved in requirement gathering and analysis.
Leveraging an analytical mindset and passion for problem-solving to excel as a Business Analyst, driving strategic decision-making and contributing to organizational growth while continuously expanding skills in a dynamic professional environment.
Hands-on experience in various phases and methodologies of the Software Development Life Cycle (SDLC), including Waterfall, Agile Scrum, and Kanban.
Proficient in the Waterfall Model:
Gathered requirements using elicitation techniques and prepared BRD, FRD, SRS, RACI Matrix, BCD, UML Diagrams, and Prototypes.
Tracked requirements through RTM and handled UAT Change Requests.
Expert in Agile Scrum:
Created User Stories with Acceptance Criteria, BV & CP.
Managed Sprint & Product Burn-down charts, ensuring DOR and DOD checklist adherence.
Analyzed large datasets to identify trends, patterns, and insights, enabling data-driven decision-making across various business functions.
Developed and maintained dashboards and reports using tools like SQL and Excel to visualize key performance metrics and support strategic initiatives.
Hands-on experience in various domains, including Insurance, Telecom, and E-commerce.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Business Analyst
Zocdoc Health Services
02.2024 - Current
- Reduced processing time for key workflows by 40% through successful automation
- Enabled 24/7 operation for critical processes, improving efficiency and service delivery
- Acted as a liaison between internal teams (Sales, Underwriting, Actuary, Operations, Claims, and Finance) and external partners to ensure alignment on processes and application requirements
- Led business analysis efforts for implementing robotic process automation (RPA) solutions to optimize operational workflows and reduce manual intervention
- Gathered and documented business requirements, process workflows, and system interactions for bot development
- Designed end-to-end automation solutions, ensuring compliance with business rules and organizational standards
- Facilitated communication between business users, RPA developers, and testing teams to ensure accurate implementation of automation solutions
- Conducted feasibility assessments, gap analyses, and impact evaluations for proposed automation initiatives
- Performed UAT (User Acceptance Testing) and validated bot functionality to meet business requirements
- Supported post-implementation monitoring and troubleshooting to ensure successful adoption and optimization of automated processes
- Managed product backlog using JIRA tool
Resolution Specialist
Amazon Development Center India
04.2023 - 02.2024
- Gathered and elicit requirements from business users, stakeholders - new requirements, change request and enhancements
Prepared BRD and FRD to manage & analyze business requirements with process flow diagrams using Microsoft Visio
Prioritized and validated requirements
Led and actively participated in various technical initiatives, leveraging a comprehensive understanding of Agile Scrum and Kanban methodologies
Created UML diagrams that describe the requirements visually, such as Use case diagram, Use case Specs, Activity diagrams, Prototype and Wireframes
Solicited, reviewed, and analyzed ITSM requirements, ensuring alignment with business processes
Collaborated with Cross-functional teams to implement new business processes and technologies
Developed and maintained project documentation, including project plans, requirements, and testing plans
Conducted rigorous Functional/Regression/Api Testing, validating data integrity, functionality, and performance of web services
Assisted in the resolution of numerous defects through the use of Basic SQL and implementation, resulting in the timely correction of defects
Senior Advisor
Vodafone Shared services India Pvt Ltd
06.2019 - 11.2020
- Conducted Enterprises Analysis to analyses the project and prepared Business Case Documents, conducted stakeholder analysis by preparing RACI matrix
- Under assistance of Sr
- BA Translated BRD into Functional Requirements Document (FRD) and collaborated with technical team and prepared SRS documents
- Exhibited exceptional organizational prioritization skills by managing tasks according to project timelines
- Participated in product planning and UAT to successfully deliver each sprint component
- Created and maintained Requirement Traceability Matrix (RTM) throughout the project
- Assisted testing team to create Test case Scenarios and ensured that the UAT is successful
CS Associate(IP)
Amazon India Development Center & Pvt Ltd
07.2016 - 06.2019
- Assisted customers with order inquiries and complaints via phone and email, ensuring customer satisfaction
- Collaborated with cross-functional teams to identify and resolve issues related to order fulfillment and delivery
- Maintained detailed records of customer interactions and updated the knowledge base
Education
Bachelor of Computer Applications - Computer Science
Spicer Adventist University
Pune, India06-2021
Skills
- Business Analysis Planning & Monitoring
- Elicitation & Collaboration
- Requirement Life Cycle Management
- Strategy Analysis
- Requirement Analysis & Design Definition
- Solution Evaluation
- Project Planning and Monitoring
- Documentation tool: Microsoft office suite
- UML tool: Microsoft Visio
- Wireframes and Prototype tool: Balsamiq and Axure RP
- Project Management tool: JIRA, Mantis, ITSM
- Database: MySQL, DBeaver, pgAdmin
- Reporting tool: Power Bi and Tableau
- Testing tools: Post-man
- Communication Skills
- Adaptability
- Analytical Thinking
- Team Work
Certification
- Certified Business Analyst from COEPD (IIBA-EEP) Endorsed
- Data Analytics for Lean Six Sigma
- Career Essentials in Business
- Google Data Analytics
Languages
English
Hindi
Marathi
Domainknowledge
- Insurance
- Telecom
- E-commerce
Timeline
Business Analyst
Zocdoc Health Services
02.2024 - Current
Resolution Specialist
Amazon Development Center India
04.2023 - 02.2024
Senior Advisor
Vodafone Shared services India Pvt Ltd
06.2019 - 11.2020
CS Associate(IP)
Amazon India Development Center & Pvt Ltd
07.2016 - 06.2019
Bachelor of Computer Applications - Computer Science
Spicer Adventist University
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