Viji Nair

• Assisted customers with inquiries related to orders, shipping, returns, refunds, and product details.
• Resolved customer complaints efficiently while maintaining Amazon’s customer-first approach.
• Processed refunds, replacements, and escalations per company policies.
• Maintained accurate records of customer interactions and transactions in CRM systems.
• Collaborated with internal teams to address complex customer concerns.
• Provided real-time support through chat, email, and phone, ensuring quick response times.
• Met or exceeded performance metrics, including customer satisfaction (CSAT) and resolution time.
• Adhered to company policies and compliance guidelines while handling sensitive customer data.

Transaction Processing: Accurately process, verify, and record client payment transactions, ensuring timely updates to financial records.

Record Keeping: Maintain precise records of payments and account statuses, ensuring the financial information is current and accurate.

Contract Analysis: Interpret client contracts to ensure billing accuracy and compliance with agreed terms.

Billing Audits: Conduct regular audits to verify the accuracy of billing information and rectify discrepancies.

Collaboration: Work closely with account managers and other departments to resolve client payment issues and discuss account details.

• Dynamic and results-driven Online Sales Executive with expertise in selling online courses and specialized learning programs.
• Skilled in lead generation, customer engagement, and closing deals through digital channels.
• Proven track record of exceeding sales targets, and driving revenue growth in the online learning sector.

• Provide exceptional customer support through phone, email, and chat, ensuring prompt issue resolution.
• Assist customers with order placement, tracking, cancellations, refunds, and returns.
• Troubleshoot delivery issues, payment failures, and product-related concerns with a customer-first approach.
• Maintain accurate records of customer interactions and feedback to improve service quality.
• Collaborate with internal teams, including logistics and warehouse, to expedite resolutions.
• Ensure compliance with company policies and customer service standards.
• Identify and escalate critical issues to the appropriate departments for efficient handling.
• Consistently meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction.
• Stay updated on product offerings, promotions, and company policies to enhance customer interactions.
• Manage multiple customer interactions efficiently while maintaining service quality and professionalism.

• Managed end-to-end payroll processing, ensuring accurate and timely salary disbursement.
• Oversaw salary structures, deductions
• Handled employee payslips, ensuring transparency and resolving payroll-related queries.
• Coordinated with HR and finance teams for salary revisions, bonuses, and incentives.
• Ensured adherence to Company policies in payroll management.
• Maintained payroll records, reports, and reconciliations for audits.